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Posted: 4/1/2014 12:26:30 PM EDT
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Was just sent this. I am hoping this will make the site more stable as they disallow this practice for now.
"Because the “batch/multiple submission processes” have been identified as a major contributing factor to these problems, we are requesting that any registered eForms user who is currently using any “batch/multiple submission process” discontinue the use of any such process IMMEDIATELY. Any user who continues to use a “batch/multiple submission process” for eForms, after the dissemination of this message will have his/her access to the eForms system suspended or revoked. Please understand that we are not asserting that the users of the “batch/ multiple submission process” did anything wrong. Unfortunately, our system was not designed to handle batch processes which are causing unexpected problems for our system. ATF is currently assessing whether there are other improvements that can address the problems identified. One of the issues that we will address in the future will be the creation of a batch process that will be available to all eForms users without a detrimental effect on the performance of the eForms system. Until that time we request your compliance with the above, and appreciate your cooperation and patience." |
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Here is the letter they sent me:
April 1, 2014 URGENT NOTICE TO: All Registered ATF eForms users As you are aware for several weeks the eForms application has been experiencing some technical problems that have rendered the application difficult or impossible to use. We apologize for the issues that our customers have been experiencing. We have been diligently working to resolve these issues and have sought the assistance of IT systems experts. Those experts have advised us of one major problem; that the eForms system is NOT designed to accept batch uploads. We have noted that several of our registered eForms users have designed and use a “batch/multiple submission process” that we have determined has been contributing to the problems that eForms is experiencing. ATF did NOT grant these users any authorization to use this process. eForms was designed to work as a serial application, with each user making one submission at a time. The “batch/multiple submission processes” are creating a situation where processes are initiated and not completed within the eForms application. This is causing “memory allocation errors” within the eForms application. The result is that many users are prevented from being able to log-in. Another symptom is that once users log-in, the system moves so slowly that it is taking 20 minutes or more to move from one screen to the next. Users are also reporting that they are unable to successfully submit an application even if they are fortunate enough to make it to the submission page. Because the “batch/multiple submission processes” have been identified as a major contributing factor to these problems, we are requesting that any registered eForms user who is currently using any “batch/multiple submission process” discontinue the use of any such process IMMEDIATELY. Any user who continues to use a “batch/multiple submission process” for eForms, after the dissemination of this message will have his/her access to the eForms system suspended or revoked. Please understand that we are not asserting that the users of the “batch/multiple submission process” did anything wrong. Unfortunately, our system was not designed to handle batch processes which are causing unexpected problems for our system. ATF is currently assessing whether there are other improvements that can address the problems identified. One of the issues that we will address in the future will be the creation of a batch process that will be available to all eForms users without a detrimental effect on the performance of the eForms system. Until that time we request your compliance with the above, and appreciate your cooperation and patience. |
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If the site was designed by someone other than a high school dropout using windows 95 after being fired from the nobamacare abortion, it should have no problem. Alas, eforms is not the case.
I get emails about every week saying they restart the site at 0400, 0900, 1200, 1500, 1700, and 2300. Down for an hour each time. In being down for those six blocks of one hour each, it effectively shuts down the site for everyone unless you work on it from Midnight to 0359. The people who use the system are at work during the rest of the time, they made sure of that PLUS their lunch time. When the Fort Hood network needs an update they do it overnight when only staff duty is working....because someone with at least 1/3 of a normal human brain designed that schedule. |
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Quoted:
Good. I'm all for them banning anyone who can't read the instructions. I'm not sure why the batch option is on there, I guess maybe for SOT's who are making weapons? I seriously doubt it will make a lick of difference. I suppose we will see tomorrow. I think they are just passing the buck because their website sucks. |
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This batch upload issue is a scape goat. It's a red herring, to draw attention away from the real issue, which is piss poor design and execution of a multiple millon dollar project.
I highly doubt it will have any impact on how the site performs in the future. I truly hope I am wrong though. |
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Quoted:
If the site was designed by someone other than a high school dropout using windows 95 after being fired from the nobamacare abortion, it should have no problem. Alas, eforms is not the case. I get emails about every week saying they restart the site at 0400, 0900, 1200, 1500, 1700, and 2300. Down for an hour each time. In being down for those six blocks of one hour each, it effectively shuts down the site for everyone unless you work on it from Midnight to 0359. The people who use the system are at work during the rest of the time, they made sure of that PLUS their lunch time. When the Fort Hood network needs an update they do it overnight when only staff duty is working....because someone with at least 1/3 of a normal human brain designed that schedule. Typical lowest bidder work.I don't know what system they're using for the workflow or information ingestion, but there should be no reason at all why batch processing should be causing issues. Has the ATF released any statistics as to how many forms are submitted daily? Maybe it's just a load balancing issue? |
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