Posted: 11/3/2008 6:30:08 AM EDT
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Just wanted to relate a good customer service experience I've had with Ruger.
Recently I found that the rear sight blade on my Mk II had snapped in half. Ruger was happy to send me a replacement blade, but that's not the end. This weekend while replacing the blade, I dropped the windage screw. It bounced and then turned invisible. I contacted Ruger today telling them that the lost screw was completely my fault, and that I just wanted them to confirm the Brownells part number for me. They replied that they're just going to send me the screw, too. These are small parts with a total value under $10, but it did save me a hassle and I was sure they were the correct parts. Thanks again to Ruger for the service! |
| Ruger has always treated me good. Most of the time wait I needed was sent out free. They also offer a Free "Letter" for any gun they make, just call or send a request to the Records Dept and you get a letter stating when the gun shipped and it's original configuration, bbl length, etc. |
| My Experience with Ruger Customer Service is it sucks as bad as there new pistols. I sent that damn L C P to them in Sept. for repair and ask them to e-mail Me when they ship it back. Well 2 weeks turned to 3-5 weeks then 7 finally got it shipped after 52 days ( I can't believe all the cheerleaders who believe this recall was for the drop test , it was the trigger folks ). But ofcourse they did not notify Me that it was shipped so it is spending the weekend at a UPS hub. And after all the SR9s that went back for service You would think they would be getting better at it. I won't get another Ruger ! ...............WVleo |
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Quoted:
Wait till you send one in and all your custom parts disappear and they bill you for all the original crap they put back in. It very clearly states on the OM or website that nothing should be sent for repairs with custom parts, etc. Do to all the "legal" issues they can not return a gun in any other condition than the way it left the factory, stock. |