[ARCHIVED THREAD] - UPDATE- Glockkraft tactical trigger (Page 1 of 2)
Posted: 2/18/2017 9:04:05 PM EDT
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See the bottom of this post for an update.
Attached File Attached File Attached File Had this happed in a social encounter, it could have been fatal for me. Ok, so I've reached a resolution with Precision Overwatch and Jerry on my Glock Kraft tactical trigger and in summary I realized that I was wrong, his parts supplier was wrong, but he WAS NOT WRONG. I sent him an email on the way home from the range when this thing broke and I was unnecessarily harsh and hostile about the whole situation. It wasn't a "my trigger broke can you fix it?" email. It was more of a "You're faulty, substandard trigger broke on the range, had it done that on duty I could have died, you suck and I hate you". Well not quite... but closer to the latter than the former. Then I didn't get any response from him for several days. Then on a subsequent email I did receive a response. Turns out that Jerry at Precision Overwatch apparently responded to my email within an hour of me sending it, ON THE WEEKEND, but apparently my gmail spam blocker intercepted it. On the second email he explained that he was aware of the issue and willing to refund my money on both triggers and send two replacement ones. He explained that the trigger safety tabs were manufactured by a different company, a parts supplier essentially. He stated that the safety tab had the spring channel drilled very slightly off center or off of the provided specs, and that there was really no way for anyone to have caught it or know that it was going to lead to a failure until some triggers started to fail. His explanation was a little more detailed, but needless to say I'm a decent judge of character and the impression that I got from our conversation was that he got screwed by a parts supplier and that the situation wasn't really foreseeable by him and he is now stuck with the unenviable job of trying to make the situation right with his customers that his parts supplier shouldn't have put him in anyway. He offered to send out new triggers and bars but I opted for him to send out new triggers and I would keep my bars which I've already polished and perfected. I also told him to keep the refund, since I plan on keeping the triggers that he's produced and he's probably paying a mortgage with his check too. The triggers arrived promptly and he even sent an email the night that they arrived to make sure that they got to me and worked out okay. Overall, I feel like he handled a shit situation in the absolute most patient, humble and restrained manner that he could have. I know that sometimes mechanical objects manufactured to very tight tolerances don't turn out perfect the first time, this isn't the first time I've had a gun malfunction. But again, Jerry handled this situation in such a manner that his character and ethics were able to restore my faith in a way that I though was impossible. I'll follow up with another review when I have 1000 rounds through the G17 trigger but I'm pretty sure that the problem has been fixed. |
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https://www.AR15.Com/media/mediaFiles/90704/IMG-7783-149377.JPG https://www.AR15.Com/media/mediaFiles/90704/IMG-7787-149378.JPG https://www.AR15.Com/media/mediaFiles/90704/IMG-7793-149379.JPG The trigger safety completely locked the gun up. Like no workey untill I pushed the broken part of the trigger safety back up with my pocket knife. Has this happed in a social encounter, it could have been fatal for me. Is that a factory Glock frame? ETA: or slide? |
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Is that a factory Glock frame? ETA: or slide? Its a lone wolf frame and slide. I can honestly say I have never seen a trigger tab safety fail in that location, factory or aftermarket. The tab safety doesn't have any stress put on it under normal conditions. It moves freely, and the only time it would have stress put on it, is if the trigger was attempting to be pulled back without depressing the tab. Very interesting, I would contact jerry at Overwatch and let him know about this. TXPO |
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Looks like one of those 80% frames or some after market frame.
Sucks for sure. What BRAND is it? edit: never mind.....I see post.....Lone Wolf Frame.....remind me to leave those frames alone. I would want that safety working. All the safeties on my Glocks, I want functioning. |
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Yeah. That's what I thought. seems like OP shouldn't be bringing his lone wolf gun to "social encounters" anyway. I bet glockkraft makes no garuntees about their triggers working in guns that aren't glocks I agree, I'm not knocking the lone wolf setup, but that is one of the reasons I don't modify of run aftermarket parts in my duty pistol fire control units. Murphy takes over always at the wrong times. I have played with them in my duty pistols, but when they are at work with me, they are usually all stock, except for a reduced striker block spring. Anything that, should it fail will render the pistol useless, stays home. TXPO |
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Looks like one of those 80% frames or some after market frame. Sucks for sure. What BRAND is it? edit: never mind.....I see post.....Lone Wolf Frame.....remind me to leave those frames alone. I would want that safety working. All the safeties on my Glocks, I want functioning. Actually the lone wolf frames aren't too bad. Not my cup of tea, but I haven't seen any issue pop up with them as far as failures. I still wouldn't use one for a duty setup, but for a range or training pistol, I wouldn't have any reservations about running one. I had one for a brief time and it wasn't bad, just didn't fit me as well as I thought it would. TXPO |
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https://www.AR15.Com/media/mediaFiles/90704/IMG-7783-149377.JPG https://www.AR15.Com/media/mediaFiles/90704/IMG-7787-149378.JPG https://www.AR15.Com/media/mediaFiles/90704/IMG-7793-149379.JPG The trigger safety completely locked the gun up. Like no workey untill I pushed the broken part of the trigger safety back up with my pocket knife. Has this happed in a social encounter, it could have been fatal for me. After looking at the picture for a bit, It looks to me like the spring recess hole may have been drilled off center, causing a weak spot. There is a spring in there that pushes the tab back to safe when your finger comes off the trigger pad. If that hole was drilled off center, it could have been weakened enough for the spring to eventually cause a stress fracture. That little spring in there is under a lot of tension. I'm just spit balling, but either way, Overwatch will take care of it. I would probably go back to a factory trigger though..... TXPO |
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After looking at the picture for a bit, It looks to me like the spring recess hole may have been drilled off center, causing a weak spot. There is a spring in there that pushes the tab back to safe when your finger comes off the trigger pad. If that hole was drilled off center, it could have been weakened enough for the spring to eventually cause a stress fracture. That little spring in there is under a lot of tension. I'm just spit balling, but either way, Overwatch will take care of it. I would probably go back to a factory trigger though..... TXPO These are all excellent observations. Not sure if it was drilled off center but I am certain that its broke. It should be noted that I'm a factory certified LEO Glock armorer and this gun was at Lone Wolf Dist. a week ago for repair because the polymer mag well kept getting knocked off the bottom of the grip when it smacked into doorways. The magwell would then catch the extended basepads on the mags and unseat the mag by shearing the inside ledge of the mag catch where it interfaces with the magazine. They wouldn't put an aluminum mag catch in because they said if it happened again it would destroy mags which were more expensive than mag catches. I tried to explain that if one mag was damaged I had spares on my belt. If the mag catch is damaged I'm screwed because then the gun is immobilized because NONE of the mags will stay seated. The issue was resolved months ago by adding an aluminum jet funnel instead of a polymer one but I had the thing sitting in my safe because I lost faith in carrying it after that cluster. Now the high end trigger is broke. Mind you the whole friggin gun has less than 1000 rounds through it. I qualified and started carrying it at about 600-800 rounds. Most of the kinks are worked out of it now but I'm also tired of screwing with the thing and about done with Glocks as service weapons all together. I sent glock kraft an email informing them that they're going to get back BOTH of the triggers (I have a matching lonewolf G17 and G19). Regardless of whether I get a refund, my faith in these triggers has irreparably faltered. I'll be putting the Lone Wolf Dist. trigger back in the G19 and selling the G17 to a sport shooter. Here's more pics of the failure with the trigger out. Attached File Attached File I'm going to buy a STI 2011 in 9mm which will be identical to the .45 that I've been carrying on duty for nearly a decade. And for the record, I've carried customized and full custom guns from day one. First was an HK USP .45 carried SA in a modified Safariland holster with a expert or match trigger (the one with the over travel screw). That one had a Surefire X-300 and DG switch on it. Then it was the STI 2011 with jet funnel, 2.5# flat shoe target trigger, ambi-safeties, Surefire X-400 with DG switch, 143 mm mags with dawson precision extensions, then a G21 with grip reduction, beaver tail and mag well with a 3.5 connector and Surefire X-400 with DG switch. |
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These are all excellent observations. Not sure if it was drilled off center but I am certain that its broke. It should be noted that I'm a factory certified LEO Glock armorer and this gun was at Lone Wolf Dist. a week ago for repair because the polymer mag well kept getting knocked off the bottom of the grip when it smacked into doorways. The magwell would then catch the extended basepads on the mags and unseat the mag by shearing the inside ledge of the mag catch where it interfaces with the magazine. They wouldn't put an aluminum mag catch in because they said if it happemed again it would destroy mags which were more expensive than mag catches. I tried to explain that if one mag was damaged I had spares on my belt. If the mag catch is damaged I'm screwed because then the gun is immobilized because NONE of the mags will stay seated. The issue was resolved months ago by adding an aluminum jet funnel instead of a polymer one but I had the thing sitting in my safe because I lost fait in carrying it after that cluster. Now the high end trigger is broke. Mind you the whole friggin gun has less than 1000 rounds through it. I qualed and started carrying it at about 600-800 rounds. Most of the kinks are worked out of it now but I'm also tired of screwing with the thing and about done with Glocks as service weapons all together. snip ..... The only thing Glock about this gun is the design - why anyone would have a heavily modified carry gun is beyond me, especially a duty gun. If you're an armorer you know this isn't a "Glock" issue and chrome won't get you home. |
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Just curious, why would you choose to carry this thing over a regular G17 that actually works properly? And why are problems with a gun that isn't even a Glock causing you to consider abandoning Glocks as a service weapons? I chose to carry this thing because it had features that I preferred more than a factory G17. It had a shorter, lighter trigger, a nice beavertail and a better mag well, better grip texturing, etc, etc. To say that I shouldn't mess with innovation because it might not be fully developed as a technology yet is like saying that our military should stick to revolvers and trench shotguns because they're more reliable. I bet you screw fat girls too because they have the same holes as hot ones and they're less likely to be crazy, unpredictable, or run away. 
I just got a crazy unpredictable one here, I'm going to kick her to the curb and try again with a different one is all. |
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To say that I shouldn't mess with innovation because it might not be fully developed as a technology yet is like saying that our military should stick to revolvers and trench shotguns because they're more reliable. No they are saying why would anyone risk their life with all that unproven bolt-on bullshit. But it is your life, your choice. Many of us have custom guns, but we do not risk our life with them. When it comes to my life, I am a KISS person. YMMV. |
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I chose to carry this thing because it had features that I preferred more than a factory G17. It had a shorter lighter trigger, a nice beavertail and a better mag well, better grip texturing, etc, etc. To say that I shouldn't mess with innovation because it might not be fully developed as a technology yet is like saying that our military should stick to revolvers and trench shotguns because they're more reliable. I bet you screw fat girls too because they have the same holes as hot ones and they're less likely to be crazy, unpredictable, or run away.
I just got a crazy unpredictable one here, I'm going to kick her to the curb and try again with a different one is all. return the triggers, get rid of your "glocks" and enjoy your STI.... I'm sure it will be dead nuts reliable for you....... |
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Ahhhh, a thread worthy of being moved to GD! Its an analogy. All the arguments y'all are making against me carrying a lonewolf glock with an aftermarket trigger can be made against people carrying duty guns with these new reflex sights on them. There's a price to pay for innovation. Usually its price, but very rarely its reliability. Army SF or Delta or somebody carried and experimented with STI's and those Roland special glocks. They still mess with different aftermarket stuff and routinely adopt some of the same gear that competitive shooters do like reflex sights, extended mags, comps, etc. They're looking for an edge and I'm not doing any different here, only at a much lower level. The lonewolf dist. frames and slides are basically dimensionally identical toGglocks. It was clear in here that the haters weren't even sure what they were looking at as judged by all the people asking if I had an 80% homebuilt frame. It's not. Lonewolf has been around for at least a decade and all glock parts with the exception of the mag catch and mag well (ironically or not, the only two parts that I had trouble with) are identical to glocks. Whats really crazy is that the G21 that I used to carry as a rainy day gun was bone stock with the exception of a 3.5# connector and a grip reduction and I seemed to have had MORE malfunctions out of that thing than I had out of my STI. Stuff like mags failing to hold open with target reloads when the 2011 would cycle them, and occasional stovepiping when the 2011 never did. I could drop a factory trigger in the lonewolf G17 but I would have a gun that I'm less accurate with. Lets be honest, a factory glock is capable of the same mechanical accuracy as one with a NY 12# trigger, but the latter one is known as a gun that doesn't shoot tight groups. I shoot faster and tighter groups with a flat faced light trigger than I do with a factory one. Yes, going from shooting 2-3 thousand rounds a year to 10-20 thousand would show an even better performance improvement using a factory gun, but I don't have that kind of time or money. Moral of the story is that this trigger malfunction shouldn't have happened. The trigger safety bar on these glock kraft triggers should be just as strong or stronger than that of their glock OEM counterparts and have better quality control. However this one didn't and the failure that it caused rendered the gun inoperable. I'll admit that this was partially my fault too though. When parts on pistols fail, they usually do so in the first 2-5 thousand rounds or so or they don't at all. I started carrying this thing at 600 or 800 rounds and that was truly too soon. |
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No they are saying why would anyone risk their life with all that unproven bolt-on bullshit. But it is your life, your choice. Many of us have custom guns, but we do not risk our life with them. When it comes to my life, I am a KISS person. YMMV. Quoted:
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To say that I shouldn't mess with innovation because it might not be fully developed as a technology yet is like saying that our military should stick to revolvers and trench shotguns because they're more reliable. No they are saying why would anyone risk their life with all that unproven bolt-on bullshit. But it is your life, your choice. Many of us have custom guns, but we do not risk our life with them. When it comes to my life, I am a KISS person. YMMV. Honestly, if he's an LEO, than his life isn't the only one depending on a quality firearm, not some home built POS. Maybe OP can get a refund for his Glock armorer classes. They didn't seem to help. |
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I chose to carry this thing because it had features that I preferred more than a factory G17. It had a shorter lighter trigger, a nice beavertail and a better mag well, better grip texturing, etc, etc. To say that I shouldn't mess with innovation because it might not be fully developed as a technology yet is like saying that our military should stick to revolvers and trench shotguns because they're more reliable. I bet you screw fat girls too because they have the same holes as hot ones and they're less likely to be crazy, unpredictable, or run away.
I just got a crazy unpredictable one here, I'm going to kick her to the curb and try again with a different one is all. Quoted:
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Just curious, why would you choose to carry this thing over a regular G17 that actually works properly? And why are problems with a gun that isn't even a Glock causing you to consider abandoning Glocks as a service weapons? I chose to carry this thing because it had features that I preferred more than a factory G17. It had a shorter lighter trigger, a nice beavertail and a better mag well, better grip texturing, etc, etc. To say that I shouldn't mess with innovation because it might not be fully developed as a technology yet is like saying that our military should stick to revolvers and trench shotguns because they're more reliable. I bet you screw fat girls too because they have the same holes as hot ones and they're less likely to be crazy, unpredictable, or run away.
I just got a crazy unpredictable one here, I'm going to kick her to the curb and try again with a different one is all. What a lame way to look at it... |
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just whats so lame about it.if know ones willing to try different things then how do we get change or progress.there is no way that trigger should have broke and now we know glockcraft sucks is this not what the forums are about. What's that saying about opinions? |
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just whats so lame about it.if know ones willing to try different things then how do we get change or progress.there is no way that trigger should have broke and now we know glockcraft sucks is this not what the forums are about. LOL. Glockraft/Overwatch Precision sucks because one single trigger of theirs broke on a NON-STANDARD frame? Ok. 
How about actually having data to back up your bullshit claim, beyond one singular incident, of which we only know one variable of - if broke on a non-standard frame. I have three of their triggers, and have had zero issues. OP, depending on how old your trigger is Overwatch made some changes to that safety tab to be more forgiving with variables between frames. I'm sure if you call them, they'll maybe send you a new trigger. They updated the design probably almost a year ago. |
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Ok, I spoke with Jerry at Overwatch, and he was aware of the problem in this thread. Like anything man made, things can always happen with a product. It's how a company handles it on the back end that makes or breaks them. I have been dealing with Jerry and Overwatch back when they were still Glockcraft, and they are top shelf in my book. I have personally never had an issue with any of their triggers, but they stand behind their products, and will replace any of them that have a problem or are defective.
While the OP may not like his experience with the trigger, they are far from sucking. Saying that, one must contend that everything in the world sucks, because at some point someone has had and issue with some product at one point of another. Even if the OP decides not to use the trigger any longer, rest assured, he would be taken care of and things would be made right. TXPO |
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These are all excellent observations. Not sure if it was drilled off center but I am certain that its broke. It should be noted that I'm a factory certified LEO Glock armorer and this gun was at Lone Wolf Dist. a week ago for repair because the polymer mag well kept getting knocked off the bottom of the grip when it smacked into doorways. The magwell would then catch the extended basepads on the mags and unseat the mag by shearing the inside ledge of the mag catch where it interfaces with the magazine. They wouldn't put an aluminum mag catch in because they said if it happemed again it would destroy mags which were more expensive than mag catches. I tried to explain that if one mag was damaged I had spares on my belt. If the mag catch is damaged I'm screwed because then the gun is immobilized because NONE of the mags will stay seated. The issue was resolved months ago by adding an aluminum jet funnel instead of a polymer one but I had the thing sitting in my safe because I lost fait in carrying it after that cluster. Now the high end trigger is broke. Mind you the whole friggin gun has less than 1000 rounds through it. I qualed and started carrying it at about 600-800 rounds. Most of the kinks are worked out of it now but I'm also tired of screwing with the thing and about done with Glocks as service weapons all together. I sent glock kraft an email informing them that they're going to get back BOTH of the triggers (that are in my matching lonewolf G17 and G19). Regardless of wether I get a refund, my faith in these triggers has irreparably faltered. I'll be putting the Lone Wolf Dist. trigger back in the G19 and selling the G17 to a sport shooter. Heres more pics of the failure with the trigger out. https://www.AR15.Com/media/mediaFiles/90704/IMG-7796-149496.JPG https://www.AR15.Com/media/mediaFiles/90704/IMG-7798-149498.JPG I'm going to buy a STI 2011 in 9mm which will be identical to the .45 that I've beem carrying on duty for nearly a decade. And for the record, I've carried customized and full custom guns from day one. First was an HK USP .45 carried SA in a modified safariland holster with a expert or match trigger (the one with the over travel screw). That one had a Surefire X-300 and DG switch on it. Then it was the STI 2011 with jet funnel, 2.5# flat shoe target trigger, ambi safeties, Surefire X-400 with DG switch, 143 mm mags with dawson precision extensions, then a G21 with grip reduction, beaver tail and mag well with a 3.5 connector and Surefire X-400 with DG switch. Hate to be the bearer of bad news, but that is what sometimes happens when you decide to carry a full on custom weapon. I have numerous custom type weapons, and even though most of mine are dead reliable, I won't carry them on duty. 20 plus years in LE, and being a firearms instructor and teacher, I have seen a lot of what can go wrong with them on the range and on duty. With that being said, I will also say, nothing it perfect, and you can have completely stock pistol that is a POS and fails to work, or breaks. If you have multiples of the same product, pistol, parts, what have you, and they all fail, then you can genuinely say it is a crappy product. Thats what we call a pattern of failure. But when you have a failure in a small sample of an item where there are tons of them in service, that is far from being a crappy product. Again things happen, Glock can't seem to get the BTF problem under control, yet most folks won't say they are crappy, and I won't buy them. Take a deep breath and realize, that sometime things break, and yes in our line of work it sucks, and can be a REAL issue, but it is what it is, and that is reality. There is a reason a lot of police officers carry backup guns...nothing is perfect all the time. Hope for the best, but prepare for the worst. TXPO |
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Ok, I spoke with Jerry at Overwatch, and he was aware of the problem in this thread. Like anything man made, things can always happen with a product. It's how a company handles it on the back end that makes or breaks them. I have been dealing with Jerry and Overwatch back when they were still Glockcraft, and they are top shelf in my book. I have personally never had an issue with any of their triggers, but they stand behind their products, and will replace any of them that have a problem or are defective. While the OP may not like his experience with the trigger, they are far from sucking. Saying that, one must contend that everything in the world sucks, because at some point someone has had and issue with some product at one point of another. Even if the OP decides not to use the trigger any longer, rest assured, he would be taken care of and things would be made right. TXPO After sleeping on it, I definitely wouldn't go so far as to say that this trigger sucks. Only one out of the two had a fatal malfunction,and the trigger in the G19 shoots really nice. I WILL say that I'm sending both triggers back and he can decide if he wants to refund them or not. I still believe in improving firearms along with my own shooting abilities, but I'm going to stick to a factory trigger from now on I think. 
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Hate to be the bearer of bad news, but that is what sometimes happens when you decide to carry a full on custom weapon. I have numerous custom type weapons, and even though most of mine are dead reliable, I won't carry them on duty. 20 plus years in LE, and being a firearms instructor and teacher, I have seen a lot of what can go wrong with them on the range and on duty. With that being said, I will also say, nothing it perfect, and you can have completely stock pistol that is a POS and fails to work, or breaks. If you have multiples of the same product, pistol, parts, what have you, and they all fail, then you can genuinely say it is a crappy product. Thats what we call a pattern of failure. But when you have a failure in a small sample of an item where there are tons of them in service, that is far from being a crappy product. Again tings happen, Glock can't seem to get the BTF problem under control, yet most folks won't say they are crappy, and I won't buy them. Take a deep breath and realize, that sometime things break, and yes in our line of work it sucks, and can be a REAL issue, but it is what it is, and that is reality. There is a reason a lot of police officers carry backup guns...nothing is perfect all the time. Hope for the best, but prepare for the worst. TXPO Very well said Texaspo. I agree completely. I'm not stranger to working the kinks out of a gun and you're right that this was probably a rare malfunction. But I'm going back to a factory trigger. I'll keep the springs and connector the same, but I'm going back to a factory trigger... |
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After sleeping on it, I definitely wouldn't go so far as to say that this trigger sucks. Only one out of the two had a fatal malfunction,and the trigger in the G19 shoots really nice. I WILL say that I'm sending both triggers back and he can decide if he wants to refund them or not. I still believe in improving firearms along with my own shooting abilities, but I'm going to stick to a factory trigger from now on I think. My advice is to call Jerry and talk with him. Tell him what your concerns are and what you want to do. I have no doubt he will handle it for you. TXPO |
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My advice is to call Jerry and talk with him. Tell him what your concerns are and what you want to do. I have no doubt he will handle it for you. TXPO I didn't see a glock kraft website when I started searching around yesterday. When you look for their website it automatically goes to overwatch Percision. Did they go under or did Jerry buy them out? It would suck to be stuck servicing and warrantying a previous company's product... |
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I didn't see a glock kraft website when I started searching around yesterday. When you look for their website it automatically goes to overwatch Percision. Did they go under or did Jerry buy them out? It would suck to be stuck servicing and warrantying and a previous company's product... Overwatch Precision is Glockraft. They changed their name about 4 months after beginning Glockraft. Pretty sure you have one of their old triggers, which had the issue with the safety being drilled wrong. They updated the trigger about a year ago. |
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It's hard to tell unless you have both variations next to each other. Odds are, if you bought it within the last 6-7 months, directly from Overwatch Precision, you have the latest version. I ordered mine in mid-late december 2015, so maybe I got a defective one? If this was an issue with a known defective part then why wasn't an email sent out to the effected customers? |
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Overwatch Precision is Glockraft. They changed their name about 4 months after beginning Glockraft. Pretty sure you have one of their old triggers, which had the issue with the safety being drilled wrong. They updated the trigger about a year ago. |
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It's hard to tell unless you have both variations next to each other. Odds are, if you bought it within the last 6-7 months, directly from Overwatch Precision, you have the latest version. I bought one 2 weeks ago from a retailer. So I am not sure if it is old stock. |
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and if you dont do either you just stay uninformed why not call or write customers direct.piss poor excuse at best. Quoted:
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They announced it - on their Facebook and Instagram. Sorry but I spend an awful lot of money on a lot of different gun stuff and I don't have the time to track the social media profiles of all of those vendors to see if any of their stuff is defective. Also, this is now the end of day 3 with no reply to my email from overwatch precision to my email after a poster here said that Jerry is aware of my issue. I told him that I'm sending both triggers back, refund or not, because I won't be using them in my pistols any more. So far no RMA or response... |
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and if you dont do either you just stay uninformed why not call or write customers direct.piss poor excuse at best. Lol.
You want them to call everyone who bought a trigger from them, to announce that a small percentage had a defect? Sorry pops, but social media is unfortunately the wave of the future- kinda like the Trump train.....get on it, or get ran over.
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Ok, so I've reached a resolution with Precision Overwatch and Jerry on my Glock Kraft tactical trigger and in summary I realized that I was wrong, his parts supplier was wrong, but he WAS NOT WRONG.
I sent him an email on the way home from the range when this thing broke and I was unnecessarily harsh and hostile about the whole situation. It wasn't a "my trigger broke can you fix it?" email. It was more of a "You're faulty, substandard trigger broke on the range, had it done that on duty I could have died, you suck and I hate you". Well not quite... but closer to the latter than the former. Then I didn't get any response from him for several days. Then on a subsequent email I did receive a response. Turns out that Jerry at Precision Overwatch apparently responded to my email within an hour of me sending it, ON THE WEEKEND, but apparently my gmail spam blocker intercepted it. On the second email he explained that he was aware of the issue and willing to refund my money on both triggers and send two replacement ones. He explained that the trigger safety tabs were manufactured by a different company, a parts supplier essentially. He stated that the safety tab had the spring channel drilled very slightly off center or off of the provided specs, and that there was really no way for anyone to have caught it or know that it was going to lead to a failure until some triggers started to fail. His explanation was a little more detailed, but needless to say I'm a decent judge of character and the impression that I got from our conversation was that he got screwed by a parts supplier and that the situation wasn't really foreseeable by him and he is now stuck with the unenviable job of trying to make the situation right with his customers that his parts supplier shouldn't have put him in anyway. He offered to send out new triggers and bars but I opted for him to send out new triggers and I would keep my bars which I've already polished and perfected. I also told him to keep the refund, since I plan on keeping the triggers that he's produced and he's probably paying a mortgage with his check too. The triggers arrived promptly and he even sent an email the night that they arrived to make sure that they got to me and worked out okay. Overall, I feel like he handled a shit situation in the absolute most patient, humble and restrained manner that he could have. I know that sometimes mechanical objects manufactured to very tight tolerances don't turn out perfect the first time, this isn't the first time I've had a gun malfunction. But again, Jerry handled this situation in such a manner that his character and ethics were able to restore my faith in a way that I though was impossible. I'll follow up with another review when I have 1000 rounds through the G17 trigger but I'm pretty sure that the problem has been fixed. |