[ARCHIVED THREAD] - G19 ditched ... Thanks Glock (Page 1 of 2)
Posted: 12/6/2012 7:36:19 PM EDT
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I loved my G19 when it wasnt tossing brass into my face. It was a Gen 3 , using standard 115 gr UMC . I contacted Glock
and their response was " its out of warranty " since it was made in June 09 . They told me I could mail it back to them and they would charge me for repairs and return shipping. That's unacceptable to me since they know the 336 ejector is a problem .. Thanks for the customer service ... S&W or Springfield here I come |
| I know this BTF issue is a pain in the rump, but before I toss that 19 away, or send it to glock for that matter, I would just pick up a new ejector and call it a day. Your 19 being an 09 it should still have a machined extractor in it so it should be GTG. Glockparts.com has the 4th gen connector housing with the new ejector in stock for $10 I wouldn't send a gun back to a manufacturer unless it was a serious design or manufacturing issue, It simply isn't worth the hassle. I like the M&P platform as well, but with them it is hit or miss with some barrel lock up and accuracy issues with the M&P9FS. There have also been reports of erratic ejections with them as well. The XD's are great pistols as well, just a tad heavy for my tastes. TXPO |
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Maybe I'll look into that . and add to frustration I'm no gun smith . And Anchorage (where i live) has exactly 1 certified glock guy , 300,000 + people and only 1 guy
ugh .... Just the idea of having to tweek a gun to run right seems wrong and their flipant attitude bothers me |
| I agree about the tinkering, it can try on your nerves a bit. Unfortunately sometimes it happens, and with Glocks it is usually a very quick and easy fix. More than I can say with other platforms. As an armorer for Glock, M&P, and Springfield I can attest to that. TXPO |
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Maybe I'll look into that . and add to frustration I'm no gun smith . And Anchorage (where i live) has exactly 1 certified glock guy , 300,000 + people and only 1 guy ugh .... Just the idea of having to tweek a gun to run right seems wrong and their flipant attitude bothers me You should become a certified glock guy! 300,000 people, gotta be at least several thousand glocks right. |
| From personnel experiance and knowing several people who work at Glock, I think You misunderstood what was said. They may have told You that You had to pay to ship Your gun to them. Glock has never charged anyone for repairing their pistol unless it was damaged due to negligence ect. I have walked in there with a 1990 Glock that had never seen an armorer or new parts since it left the factory. When I left, the only thing original left on the gun was the slide, barrel, and frame. Every single part was changed out no charge. Peoplesend or carry their guns in there everyday, no charge, unless as previously stated negligence. Putting a Gen 4 ejector in your Gen 3 will not fix the issue. Call them back, send Your gun in, and let the pro's fix it. Glock never tells someone their gun is out of warranty. they have no such policy. The other option is You could surf the internet and read how other companies due charge people to fix or upgrade their pistols. |
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From personnel experiance and knowing several people who work at Glock, I think You misunderstood what was said. They may have told You that You had to pay to ship Your gun to them. Glock has never charged anyone for repairing their pistol unless it was damaged due to negligence ect. I have walked in there with a 1990 Glock that had never seen an armorer or new parts since it left the factory. When I left, the only thing original left on the gun was the slide, barrel, and frame. Every single part was changed out no charge. Peoplesend or carry their guns in there everyday, no charge, unless as previously stated negligence. Putting a Gen 4 ejector in your Gen 3 will not fix the issue. Call them back, send Your gun in, and let the pro's fix it. Glock never tells someone their gun is out of warranty. they have no such policy. The other option is You could surf the internet and read how other companies due charge people to fix or upgrade their pistols. the problem is he has to overnight it(70-80 bucks) and from many peoples experience (mine included) they do not fix erratic ejection. They shoot it a few times say it meets spec and send it back. They do not see brass coming back at the shooter as being out of spec. I own many glocks and I am seriously considering swtiching platforms over my last gen4 purchase. I sent it back for a second time and I'm giving them one last time to make it right. |
If you do not longer want your broken Glock 19 then I will take it off your hands. I often pick up scrap steel and plastics. Glocks have never worked well, been reliable or been reasonable in service. I will give you 45.00 per pound for that broken glock. Let me know
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I am the original owner . they gave me the name of the only "certified" glock repairer locally and he is on vacation. I hardly call a 3 year old gun "old" but i understand your point.
Here is what I got from them. Of the 2 places they mentioned . 1 had been out of buisness for over 5 years We may know a shop or 2 that has a certified GLOCK armorer in Anchorage. Try Grate Guns INC or Grate Northern Guns. Your gun went out 6/17/09 and is not eligible for a call tag. Have the armorer call me Dan at 770-432-1202 EX 6774. Best regards [email protected] Warranty/Tech Support 770-432-1202 Ext. 6774 |
| Go to You Tube and type in "25 cent trigger job". Up will pop a video of roughly 15 minutes on how to change everything on that Glock. That's how I learned and all you need is a 3/32 punch or just use what I use,a small allen wrench.You will be embarrassed on how my money you threw away on a "Certified Armorer". |
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Maybe I'll look into that . and add to frustration I'm no gun smith . And Anchorage (where i live) has exactly 1 certified glock guy , 300,000 + people and only 1 guy ugh .... Just the idea of having to tweek a gun to run right seems wrong and their flipant attitude bothers me You should become a certified glock guy! 300,000 people, gotta be at least several thousand glocks right. Exactly what I was thinking. Talk about an open opportunity |
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I'd suggest that the OP call Glock back and talk with somebody else. I've never heard of Glock's claiming that a Glock was out of warranty. My experience is that they'll fix a broken Glock free, forever, whether you're the original or fiftieth owner.
"Out of Warranty?" That doesn't sound like Glock Warranty Services to me!!! |
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I'd suggest that the OP call Glock back and talk with somebody else. I've never heard of Glock's claiming that a Glock was out of warranty. My experience is that they'll fix a broken Glock free, forever, whether you're the original or fiftieth owner. "Out of Warranty?" That doesn't sound like Glock Warranty Services to me!!! It doesn't say out of warranty is says not avail for a call tag. Unless I'm mistaken that means they won't pay the shipping not they won't fix it. The op should call glock and clarify. |
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If you do not longer want your broken Glock 19 then I will take it off your hands. I often pick up scrap steel and plastics. Glocks have never worked well, been reliable or been reasonable in service. I will give you 45.00 per pound for that broken glock. Let me knowI'll go you one better. I'll take anyone's busted BTF G19 for $350 if you can get it to TX. Fixing these is a very simple and cheap exercise.l |
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I'd suggest that the OP call Glock back and talk with somebody else. I've never heard of Glock's claiming that a Glock was out of warranty. My experience is that they'll fix a broken Glock free, forever, whether you're the original or fiftieth owner. "Out of Warranty?" That doesn't sound like Glock Warranty Services to me!!! It doesn't say out of warranty is says not avail for a call tag. Unless I'm mistaken that means they won't pay the shipping not they won't fix it. The op should call glock and clarify. Maybe the OP edited his first post. He originally said that he'd have to pay for repairs, because he was told that his Glock was out of warranty. If all he wants is an ejector, then he should just buy an ejector and install it himself. It's ludicrous to send a Glock back for something that simple. Given the number of hysterical Glock shooters who return their pistols to Glock, when there's nothing wrong with them, I can understand Glock's not wanting to pay shipping. their response was " its out of warranty " since it was made in June 09 . They told me I could mail it back to them and they would charge me for repairs and return shipping. |
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This is exactly why I went with a M&P S&W. I've heard amazing things about S&W's customer service. I've only contacted them once in which I was asking how much for a set of pinky base plates and the man said "How many do you need?....What's your address? I'll send you some." I paid nothing and had them in 3 days.
Before when I was contacting Glock's customer service asking them how they are addressing the brass to the face problem I was told by them "We aren't aware this is an issue."  
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A long time ago, I traded into a used 2nd Gen G19. Since I had no idea what the condition of the internals was, and there was a recall on something (I don't remember what it was), I sent it back to Glock. For the price of shipping, they replaced everything. Everything except the barrel, slide and frame. For the price of shipping.
But if it were me, I would spend the $10 and replace it myself. Completely disassembling the gun is pretty damn simple and worth knowing how to do it. |
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I loved my G19 when it wasnt tossing brass into my face. It was a Gen 3 , using standard 115 gr UMC . I contacted Glock and their response was " its out of warranty " since it was made in June 09 . They told me I could mail it back to them and they would charge me for repairs and return shipping. That's unacceptable to me since they know the 336 ejector is a problem .. Thanks for the customer service ... S&W or Springfield here I come So it didn't always eject brass at your face, this just started happening recently? How many rounds do you have through it? It could simply be a worn out recoil spring that needs replacing. Or maybe another part that has worn/broken if you have a lot of rounds through it; maybe a chipped extractor for example. Also, from everything I've been seeing about all the ejection issues recently, it appears Glock does not think the issue is the 336 ejector in the Gen 3s. Glock is now using a new ejector in the Gen 4, but at least as far as I know still shipping Gen 3s with the 336. I recently shipped a Gen 3 17L to Glock to fix similar ejection issues and they fixed it without changing the ejector, still had the 336 ejector when it came back to me. Quoted:
I'd suggest that the OP call Glock back and talk with somebody else. I've never heard of Glock's claiming that a Glock was out of warranty. My experience is that they'll fix a broken Glock free, forever, whether you're the original or fiftieth owner. "Out of Warranty?" That doesn't sound like Glock Warranty Services to me!!! +1, I've never heard Glock say any firearm is out of warranty before. OP, I'd try calling back and speaking to someone else, maybe you caught that guy on a bad day. Glock fixed my 17L that I mentioned above for free, and it was made in 2006 and I bought it used (although it was in like new condition). |
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about 2000 rounds through it . Not what I would call abuse . It's annoying by your standards . Would you trust your life to a gun that you have to repair within that time frame ? Here is the biggest issue I have
#1 I am the original owner and I have to pay shipping back. OK my fault in assuming that I would have to pay for parts , yeah ok thats my fault , BUT why in the hell should I pay shipping ? I had an M1A from springfield. I was the 3rd owner I had a problem they mailed me a paid label and sent it back to them . ON THEIR DOLLAR , they fixed it again no cost to me . Not this game of try to get it to the only glock smith in town who is on vacation . etc . |
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Glock sop usually is for people with out of warranty guns to have the customer pay for it to be shipped back to the factory . They will usually go through it and replace suspect parts and send it back on their dime. The only time I have read they pay for it is with gen 4 guns and guns that had obvious problems like the E series guns that broke rails.
If it was my gun, I would take the money I would spend shipping and order parts from one of the online places ans put them in my self . There are plenty vids floating around on how to strip and replace parts on them. |
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I guess I should do that or wait the 10 days till the Glock armorer returns from vacation . I've only ever had 1 gun i've owned have " issues" and that was a springfield M1A and when the same problem cropped up 3 times
it was time to sell the gun . I did however call glock and the shop the armorer works at and the guy at glock politely explained what you all have . They just want a armorer to look at it and they will ship the parts to the armorer sorry to be a bitch , I just get annoyed when I spend $ on stuff and it has issues . but then again it is mechanical and all things mechanical can fail |
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Maybe I'll look into that . and add to frustration I'm no gun smith . And Anchorage (where i live) has exactly 1 certified glock guy , 300,000 + people and only 1 guy ugh .... Just the idea of having to tweek a gun to run right seems wrong and their flipant attitude bothers me You talking about Jeff I think his name is, at Great Northern Guns? He's the only one I know in Anchorage. |
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I'm currently going through the return-for-factory-service thing with Glock over a Gen3 G17 that had me taking more brass to the face than a midget in a marching band.
Unresolved, hoping to know more about what's going on over there in Georgia by the end of next week. Even if they fix the problem, I'm still going to pause for a long thought before I consider buying another Glock. They have really screwed the pooch here. What I replied to say, though, was that in my case and in the case of several others from this board, Glock asks you to pay return shipping no matter what. Mine was dated August 2012, purchased NIB, and they still expected me to eat $105 in shipping charges to send it for service. I (and others) were eventually able to convince them to send prepaid shipping labels, but YMMV. Please keep the thread updated for the rest of us, and good luck with your paperweight gun. |
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I swapped the ejector...didn't fix it.. I swapped the extractor to a non dipped version. That fixed it I wonder if t he OP would have "discovered" his Glock, with 2000 flawless rounds through it, had a problem with btf, if he hadn't seen posts on this forum about btf? As I said previously, MOST btf are shooter issues, not mechanical issues. Can be caused by weak ammo, and/or bad grip, and/or recoil spring that's too strong for ammo being used. Way before the new "issue" of btw ever surfaced, newbies were complaining about btf and stovepipes....until they learned to shoot their Glocks. And YES, I'd trust my life to a Glock that occasionally threw brass back at my head, assuming that there were no stoppages. |
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I swapped the ejector...didn't fix it.. I swapped the extractor to a non dipped version. That fixed it I wonder if t he OP would have "discovered" his Glock, with 2000 flawless rounds through it, had a problem with btf, if he hadn't seen posts on this forum about btf? As I said previously, MOST btf are shooter issues, not mechanical issues. Can be caused by weak ammo, and/or bad grip, and/or recoil spring that's too strong for ammo being used. Way before the new "issue" of btw ever surfaced, newbies were complaining about btf and stovepipes....until they learned to shoot their Glocks. And YES, I'd trust my life to a Glock that occasionally threw brass back at my head, assuming that there were no stoppages. I've owned Glocks since the 90s..I've had a few bounce brass off the top of my head in the past. My main carry G30 occasionally bounced a casing off my head...The problem with the G19 I bought this spring was way more severe than that |
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The Glock forum always amuses me. On the one end you have people that assume any problem with a Glock must be a shooter issue and on the other end you have people almost predicting that Glock is the next junk gun(like a Hi Point).
Glocks are not perfect but they are very good guns. I think the quality control of the S&W M&P is better overall than the quality control of some of the recent Glocks but every manufacturer hits some bumps in the road now and then. I think the "BTF" of the Glocks and the "accuracy issues of the M&P 9 FS" are WAY OVERBLOWN. Neither Glocks nor M&Ps are perfect but neither one is a POS either. |
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The Glock forum always amuses me. On the one end you have people that assume any problem with a Glock must be a shooter issue and on the other end you have people almost predicting that Glock is the next junk gun(like a Hi Point). Glocks are not perfect but they are very good guns. I think the quality control of the S&W M&P is better overall than the quality control of some of the recent Glocks but every manufacturer hits some bumps in the road now and then. I think the "BTF" of the Glocks and the "accuracy issues of the M&P 9 FS" are WAY OVERBLOWN. Neither Glocks nor M&Ps are perfect but neither one is a POS either. I thought that too until I bought one a month ago. My glock is on its second trip back to the factory, after they sent it back the first time without doing anything to it. I'm 1 for 2 with gen4's. My g26 only flings brass back about every hundred rounds, which I feel is acceptable. G34 is a piece of ....... |
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I loved my G19 when it wasnt tossing brass into my face. It was a Gen 3 , using standard 115 gr UMC . I contacted Glock and their response was " its out of warranty " since it was made in June 09 . They told me I could mail it back to them and they would charge me for repairs and return shipping. That's unacceptable to me since they know the 336 ejector is a problem .. Thanks for the customer service ... S&W or Springfield here I come Can you give me the link to Glock saying it was the 336 ejector causing the BTF problems ? not trying to be a smart ass , im just confused as ive read many posts of various causes and cures . |
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Quoted: The Glock forum always amuses me. On the one end you have people that assume any problem with a Glock must be a shooter issue and on the other end you have people almost predicting that Glock is the next junk gun(like a Hi Point). Glocks are not perfect but they are very good guns. I think the quality control of the S&W M&P is better overall than the quality control of some of the recent Glocks but every manufacturer hits some bumps in the road now and then. I think the "BTF" of the Glocks and the "accuracy issues of the M&P 9 FS" are WAY OVERBLOWN. Neither Glocks nor M&Ps are perfect but neither one is a POS either. I assure you mine is not overblown. I catch a few to the face per mag from 115gr and a couple from 124gr or +p. It's not me or the ammo either. Never had the problem with other modern 9mms including older Glock 17s, 19s, and 26s. IMO, a defense pistol that is constantly throwing 3/4" pieces of metal at your face is a POS. If it's not it's pretty close to it. Well, at least it goes bang every time. That seems to be Glock's stance on the issue considering they've been putting pistols out with this issue for over a year now. I want to love my G19. It feels perfect in my hand. If Glock can't fix it I am selling it, though. I'm tired of wasting money/ammo trying various attempts to fix it. I'll pick-up a Gen 2 or older Gen 3 G19 if I can find one, but as of right now I'm never buying another new Glock again. |
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The Glock forum always amuses me. On the one end you have people that assume any problem with a Glock must be a shooter issue and on the other end you have people almost predicting that Glock is the next junk gun(like a Hi Point). Glocks are not perfect but they are very good guns. I think the quality control of the S&W M&P is better overall than the quality control of some of the recent Glocks but every manufacturer hits some bumps in the road now and then. I think the "BTF" of the Glocks and the "accuracy issues of the M&P 9 FS" are WAY OVERBLOWN. Neither Glocks nor M&Ps are perfect but neither one is a POS either. I assure you mine is not overblown. I catch a few to the face per mag from 115gr and a couple from 124gr or +p. It's not me or the ammo either. Never had the problem with other modern 9mms including older Glock 17s, 19s, and 26s. IMO, a defense pistol that is constantly throwing 3/4" pieces of metal at your face is a POS. If it's not it's pretty close to it. Well, at least it goes bang every time. That seems to be Glock's stance on the issue considering they've been putting pistols out with this issue for over a year now. I want to love my G19. It feels perfect in my hand. If Glock can't fix it I am selling it, though. I'm tired of wasting money/ammo trying various attempts to fix it. I'll pick-up a Gen 2 or older Gen 3 G19 if I can find one, but as of right now I'm never buying another new Glock again. I have no doubt your problems are real. My point was that the BTF IMO is still the exception rather than the rule. From everything I have heard, a different ejector/extractor takes care of it. I wish you luck with it. My gen4 G19 ejects brass in a nice neat pile off to the right of me. The Gen4s do have a really nice feel to them. |
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I swapped the ejector...didn't fix it.. I swapped the extractor to a non dipped version. That fixed it Did you retain the 30274 ejector when you installed the new OEM non-dipped extractor, or did you go back to the 336? I kept the new 30274 ejector in the gun |