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Posted: 12/12/2016 7:15:23 PM EDT
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I just received from Botach what I didn't order.
I ordered a FailZero BCG for a 300 AAC Blackout I'm putting together. I received the following: - a Bolt Carrier only which is not a FailZero. - tool and/or wear marks all over the place. - No Exo coating. - No FZ/FailZero stamp on carrier near bolt. I happen to have a brand new FailZero BCG which I ordered from Primary Arms a week ago, which came in a FailZero blister pack and is good to go, which I compared to what I received from Botach. See the attached photos. I called CS in Sales to let them know. Was apologetic and asked me to email CS with photos and the issues, who will then issue me an RMA with a pre-paid return label for a full refund. I know, I know, I researched after I ordered and was like, Whaaaat!! I hope I get what I ordered, which I didn't. Just wanted to let others know. Update: CS got a back to me. They said the item was shipped as ordered and will not issue a pre-paid label but they will issue the RMA for return. They said I ordered a carrier only. I ordered a BCG. They said they don't know of any FailZero stamps on the carrier as they just ship out what they receive. I explained that whether I ordered a carrier or BCG is moot point as the carrier is not even a FailZero, and if she looked at the photos which show this beyond any reasonable doubt. Waiting for a response. In the meantime, I left a message with FailZero to explain what Botach is shipping out in their name. I thought FailZero may want to know. 
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I didn't read up on this bs company until after ordering. Usually that's not how I operate but did so here.
Saying this, I already put in a dispute with my cc company. I was going to just pay the return shipping and be done with it, but I don't like to get f'd. |
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Quoted:
Surprised they even answered the phone when you called. The ONE time I ordered from them I had to resolve with my credit card company because Botach never got back to me after dozens and emails when my order still had not showed up after months. Me too. |
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That I did.
Well, as per Botach policy, after 15 days they can send me to the manufacturer for warranty issues. I wonder what FailZero will have to say knowing that Botach is advertising their product, and shipping out a product from a different manufacturer in place of the FailZero product. I've sent photos to FailZero and I'm interested in what they say. They should be more upset than I. Saying this, I'd not hesitate purchasing from Botach again, and I also voted for Hilghazi 
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True. Many new customers wouldn't know the difference.
Not only were the differences obvious, but I had a brand new FailZero BCG sitting right next to it to compare. Alon, the rep in sales who I spoke with prior to emailing cs, said that the warehouse guy likely put the wrong item in the box. Good guy, bad guy bs. Just refund me including return shipping and be done. It's a wonder these guys are still in business. A waste of time across the board. All this bs. |
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Quoted:
That I did. Well, as per Botach policy, after 15 days they can send me to the manufacturer for warranty issues. I wonder what FailZero will have to say knowing that Botach is advertising their product, and shipping out a product from a different manufacturer in place of the FailZero product. I've sent photos to FailZero and I'm interested in what they say. They should be more upset than I. Saying this, I'd not hesitate purchasing from Botach again, and I also voted for Hilghazi Are you trolling? This isn't GD so.......
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I'm glad to help.
I figured I'd put this in the Build forum as I'm almost done building my 2nd AR Pistol, a 300 Blackout, and this part of the build went screwy, and to worn others who may not have had the misfortune of dealing with Botach. Not only do they bait & switch, but so far they want me to pay to return their F/U. Talk about Big Ones. Oh, in their first response regarding the FailZero name not being on the bolt carrier, they wrote this: "Unfortunately, we are unaware of any stamps on the product and only ship them as received directly from the manufacturer. We apologize for any inconvenience." I forgot to mention this to FailZero. |
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Quoted:
Thanks for bringing me back to my senses. I was about to order that bolt. I'll go to Primary Arms. Received the FailZero BCG Full Auto from Primary Arms last week. Good to go. I purchase many items from them. Always a good experience with excellent customer support, including quick email response times. 
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Quoted:
I'm a little slow tonight. Whaddya mean? To clarify, I wouldn't go near these idiots and I didn't vote for Hilghazi. Quoted:
Quoted:
Are you trolling? This isn't GD so....... I'm a little slow tonight. Whaddya mean? To clarify, I wouldn't go near these idiots and I didn't vote for Hilghazi. Sorry, the way it was worded made it sound the other way around. Primary Arms is awesome! 
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Yep, I realize that.
Because of their purposeful bait & switch, they've wasted hours of my time and have delayed my build. A bunch of MF'ers, to put it lightly. The only good thing to come of this is to let others be aware of these sbags, so that other potential victims don't waste their valuable time with this bs. |
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Quoted:
Yep, I realize that. Because of their purposeful bait & switch, they've wasted hours of my time and have delayed my build. A bunch of MF'ers, to put it lightly. The only good thing to come of this is to let others be aware of these sbags, so that other potential victims don't waste their valuable time with this bs. I will be happy to send you a few tootise rolls and a picture of a really hot chick naked if you will stop bitching! LOL 
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