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AR15.COM
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3/23/2011 1:55:42 PM EDT
Is completely awesome.  I now own three of their lights, 2 x TLR-1's and a rechargeable Ultra Stinger:


Let me recount my little customer service episode with them.  Here is the actual e-mail I sent:

Hi,

For Christmas this year I purchased a Streamlight UltraStinger model.  Fantastic light.  This morning I had left it out on my night stand and my three-year-old turned it on and set it lens down.  Well it was left that way for about 10 minutes, until I smelt smoke…  Yup, burned a spot in the top of the nightstand and partially melted the lens (what a light!)

Is there any way I can purchase a new head assembly and / or just swap out the lens?

Thanks,

Aggie Gunner (well I put my real name)




Yup... 4 days later I had a brand new head assembly for the light thanks to their awesome CS rep Robin.

I'm sold.

- AG
3/24/2011 12:28:32 PM EDT
[#1]
Boy Howdy..that really is awesome service. Very cool of them in todays marketplace.
3/24/2011 12:32:20 PM EDT
[#2]
Yeah, they're good.

The time I've sent a lamp in, along with a letter requesting upgrade options, I just got the light back, repaired, but no communication whatsoever.
3/25/2011 6:20:12 AM EDT
[#3]
It wasn't abundantly clear in my OP, but they sent the assembly FOC.

- AG
3/25/2011 6:34:56 AM EDT
[#4]
+1 for streamlight customer service. They fixed 2 of my out of warranty lights for free!
3/25/2011 7:28:45 PM EDT
[#5]
I had a bezel/lens replaced FOC on my TLR1 weaponlight that was damaged in training.  Great customer service in my opinion!
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