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Posted: 12/8/2009 12:15:33 PM EDT
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Ordered two items including the ThruNite XP-G R5 drop in upgrade for a SureFire G2Z. Upon receipt of my order the ThruNite upgrade was defective. I contacted the store and they informed me that I would incur the shipping costs to send the defective item back to them. Upon speaking with a manager I was told "That's our policy".
I am appalled that I'm expected to spend more money to return a defective product. Apparently it's my responsibility to make sure they send product that works the first time. I won't be suggesting them or doing business with them or ThruNite again. I'll stick to doing business with companies that stand behind the products they sell. I'll be contacting ThruNite to let them know about this as well. |
| Oh great...I just ordered a ThruNite XP-G drop in and it's due to be delivered tomorrow. Matt with Battery Junction has a good rapport with the folks over at CandlePowerForums. You might want to post over there about your issue. I know if mine arrives defective - that's what I'm doing. |
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UPDATE:
I got my ThruNite drop in today and when I first put it in my G2 - Dammit! It didn't work. I kept messing around with screwing the head onto the light body. Whala...it worked. I don't know what it is, but I'm thinking it has to do with the coiled spring not making contact if it's not screwed on right. You might want to mess around with yours before you assume it doesn't work. Try just pushing the drop in down in the body and hitting the switch. That's what I did first and saw that it lit up, so I knew the LED wasn't bad. Good luck man! |
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