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AR15.COM
AR Sponsor
8/25/2013 4:29:04 PM EDT
I have had my Strikefire since Christmas and have only had it out to the range 5 or 6 times with a total usage time of about 10 hours. When I was out yesterday I switched from the red dot to the green dot and then the power switched ceased to function. It feels like the switch stayed depressed after it was pushed and it never released. The button can no longer be felt under the waterproof casing. The optic did automatically turn off as it was supposed to, however, it can no longer be turned back on since the button is jammed. I have already printed out a warranty slip and packed it up to ship in for warranty. I am somewhat disappointed since this optic is on my primary home defense rifle. I didn't really want to spend $600 on an Aimpoint but I am not sure I will trust it from here on out. I thought it was a great value since it was user friendly, easy to sight in, and maintained zero for over 600 rounds after it was sighted in. Hopefully I can get it back quickly or have it replaced so that I can give it another shot.

I guess I am curious if anybody else has had this issue or if this is just a freak anomaly. I won't have a problem continuing to use it if this is a rare occurrence, but not if it is a common problem.
8/25/2013 5:25:20 PM EDT
[#1]
Use the Vortex lifetime warranty.  They're great at getting issues taken care of.  However, for something other than a plinker/range toy, spend $400 and pick of an Aimpoint Pro.
8/25/2013 9:00:14 PM EDT
[#2]
Post in the Vortex industry forum. Sam at vortex is really good at responding quickly and resolving whatever problems you may have.
8/25/2013 9:00:43 PM EDT
[#3]
Deleted for double post.
8/26/2013 7:15:30 AM EDT
[#4]
Give them a call.  Its a much faster way to get this resolved with a live person on the phone.  Their CS is some of the best in the industry.



Trevor B.
8/26/2013 7:20:15 AM EDT
[#5]
This might help:





  • Phone: (800) 426-0048

  • Email: [email protected]

  • Fax: (608) 662-7454

  • Write us at 2120 West Greenview Drive, Middleton, Wisconsin 53562.


Return Procedure - USA



If you live in the United States, please follow the procedure below.





Step 1: Visit our Troubleshooting page for answers to common questions about our products.



Step 2: Fill out the following Product Repair Form.



Step 3: Ship your product in a cardboard shipping carton to the following address:




Vortex Optics


   Attn: VIP Warranty


2120 West Greenview Dr.


Middleton, WI 53562


Step 4: Vortex will evaluate your product and repair or replace it at no charge.



Step 5: Vortex will ship your product back to you in
a timely manner. Average turn around time of 10 business days after
receipt of product.



Fine Print: Theft or loss of a product is not covered...that's it.  Pretty cool huh?


Mark H.
AR Sponsor