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Posted: 2/1/2004 9:57:40 PM EDT
| BLOWS. Sorry I just need to rant. I e-mailed them a month ago with a few questions about the Tri-Power. No reply yet. I e-mailed them two weeks ago (15 days to be exact) with a question about the Reflex 2. No reply yet. So whats the deal? For $800 a pop for an ACOG, I can get an Aimpoint and an Eotech with mounts for both and have money left over. |
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Agreed. Ordered some nite sights from them in November. Transaction seemed to go smoothly. No product after two weeks. After three emails, I got the 'you didn't get our other email?' reply, followed by the 'oh those are on backorder until late January, they didn't tell you that?' Piss poor. |
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Amazing, I received a TA 57 Kill flash directly from them in a little over a week. A couple of years back they left a piece out on an optic I purchased and I called them and had it in less than a week along with a letter of apology and a Trijicon "ball cap". Never e mailed them though, always telephoned. |
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Once again, another company too busy trying to keep up with government and international military orders to answer what Im sure comes out to DOZENS of "where's my order" emails. Bastards. Where do they get off? Who cares about a "War on Terror" and "National Security Requirements?" I wanted to go to the range with my new toy! |
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Quoted: Once again, another company too busy trying to keep up with government and international military orders to answer what Im sure comes out to DOZENS of "where's my order" emails. Bastards. Where do they get off? Who cares about a "War on Terror" and "National Security Requirements?" I wanted to go to the range with my new toy! I'll have to take some exception to that, Chris. I probably misstated my beef with Trijicon. I won't begrudge them if they fill their military orders first, whether they are an integral cog in the war on terror or not. In my case, I called them, asked a specifc question to which they replied, "yes, we can," and "yes, these are in stock." As it turned out, neither was completely true, and I didn't find out until the third email was unanswered and I made a phone call. It would have been a different story if they had informed me on the front end that the item was not in stock. It would have been fine if I had been notified either on the front end, or after my attempts to contact, that the item was on backorder until ----(whenever, doesn't matter). Neither occurred, and regardless of govt contracts, that's poor customer service. |
| Lumpy... I thought you knew that my "toys" are in use on the streets not just for pretend CQB at the range with the airsoft guys. My point was a month without a response is unacceptable. Even if they email said please call our tech line at 1-800 whatever I would have been ok with that. At least that would have been a response. So hold the smart ass remarks, that I usually find funny, as our military are not the only ones fighting the "war on terror". |
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Appologies to anyone I offended, nor did I make any implications toward any specific individuals involved in this thread. However, there is a tendency for the bashing to build on itself. The fact of the matter is that there are several VERY good companies that are very busy these days, and as much as some of us love the internet, these companies are just starting to come up to speed on using it for communications. I dont think they've realized what a benifit answering emails as opposed to the phone is. They just havent dedicated the people to answering email. We just went through this recently with CQB Solutions. Honestly Mav, if I didnt get a email I would have called and asked for whoever was there from law enforcement sales if that was your intended purpose. You probably would have gotten your answers immediately. It doesnt change the fact that Trijicon is still a good company making a good product that they back up. |
| I didn't want to turn this into bashing Trijicon I just wanted to know if this was a common practice for them. I understand getting tons of "where's my order" e-mails and blowing them off when it has only been 4 days, but not two legitimate questions and waiting a month before complaining. I understood the CQB Solutions post as you can see I was the first to respond on that one, but I also knew they are no where near the size Trijicon is so that is why I didn't have much patience with Trijicon on this incident. |
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I called Trijicon and the CSR looked up my Compact ACOGs serial number, said she needed to go back to mfg to pull the file for that sight. The next day she sent me the sights specs, when it was built, etc. I asked her for a few screws to mount it on my new ARMS 19s, I had those in a few days, gratis. That is good customer service. |
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It seems that way. But in all honesty you see that a lot in companies. Leupold took a week to get back to me on an e mail and a couple of others never did reply. On the other hand I've had Smith enterprises and MSTN both email me back and forth enough times during one day it was almost like a chat room. I really think the telephone is the quickest and most efficient way still if you need something. |
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