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8/5/2007 4:01:45 PM EDT
I had a case of Wolf 223 on order since January 29th.  They kept sending me emails asking if I wanted to keep the order on backorder.  Each time they extended the backorder date and each time I emailed or called and said to keep the order on backorder.  They told me in June the order would ship on August 2nd.  I called on August 3rd and they said the order had been cancelled and I could reorder at there current price which was also on backorder.  You really have to work hard to provide this lousy or lack of Customer Service.
8/5/2007 4:03:11 PM EDT
[#1]
SG Sucks. Look at the long list of people they've done this to.
8/5/2007 4:24:18 PM EDT
[#2]
Tspence:

Was it for the 55gr MC Ball or 55gr BB Ball or the 55gr HP?  Was it at the $156/1K price that Ghetto posted?  Just curious...
8/5/2007 5:59:53 PM EDT
[#3]
Crap! That's never happened before. I'd sue, call the local news station, my atty., the BBB, the BBBB, and the BBBBB.






yeah, I know it sucks. It's happened to us all.
8/5/2007 6:12:12 PM EDT
[#4]
Yet, folks still order from them.  So what incentive is there for SG to improve/provide customer service?
8/5/2007 6:25:16 PM EDT
[#5]

Quoted:
Tspence:

Was it for the 55gr MC Ball or 55gr BB Ball or the 55gr HP?  Was it at the $156/1K price that Ghetto posted?  Just curious...


None of the above.  It was 62 gr FMJ at $147 per case shipped.  I had ordered one case
8/5/2007 7:57:51 PM EDT
[#6]

Quoted:
I had a case of Wolf 223 on order since January 29th.  They kept sending me emails asking if I wanted to keep the order on backorder.  Each time they extended the backorder date and each time I emailed or called and said to keep the order on backorder.  They told me in June the order would ship on August 2nd.  I called on August 3rd and they said the order had been cancelled and I could reorder at there current price which was also on backorder.  You really have to work hard to provide this lousy or lack of Customer Service.


Don't say it's so.
8/5/2007 8:30:49 PM EDT
[#7]
Next in line please.
8/6/2007 3:20:17 AM EDT
[#8]

Quoted:
Tspence:

Was it for the 55gr MC Ball or 55gr BB Ball or the 55gr HP?  Was it at the $156/1K price that Ghetto posted?  Just curious...


I keep hearing these stories but I've been with them for over 2 years and it's never happened to me.
8/6/2007 3:45:06 AM EDT
[#9]
8/6/2007 3:52:34 AM EDT
[#10]
I've gotten all the ammo I've had on backorder but the last one I am waiting on I expect them to cancel.  This is the 8th month and it is 500 rounds of Wolf at $99.00.
8/6/2007 12:37:19 PM EDT
[#11]

Quoted:

Quoted:
Tspence:

Was it for the 55gr MC Ball or 55gr BB Ball or the 55gr HP?  Was it at the $156/1K price that Ghetto posted?  Just curious...


I keep hearing these stories but I've been with them for over 2 years and it's never happened to me.


I hate to say it but ever since I re-rewed the membership and starting checking that stupid $0.99 "package protection" box.....my SG lottery results have significantly improved I dont know if they actually treat renewed members better but based on what I have seen and heard from other members it does seem that way.

I dunno - SG sucks to be sure but if it wasnt for the 4 pay plan I would have a heck of a lot less ammo
8/6/2007 1:24:50 PM EDT
[#12]
Knock on wood...  I haven't had any issues yet with them after my first 10.5 months with them.  I second the comment on the 4-month plan and also wondered about that $0.99 deal (I have had a few guys swear that that is what has kept the good deals going - so I let them have the $0.99 to keep my ammo coming in).

That does suck about the 62gr deal; sorry that fell through on you.  I never deal with backorders (not just with SG but anyone), just so that I don't get snagged like that.
8/6/2007 3:29:06 PM EDT
[#13]
Winchester and Federal both have had their distributors cancel all back orders except Government agencies. This has been going on for months now with Law Enforcement ammo like Ranger and Federal Tactical.
8/6/2007 5:57:14 PM EDT
[#14]
My order of 1K from January is supposed to arrive tomorrow.  I wonder how I got treated different.  Many got their backorder filled sooner.  I just know I won't count my chickens....   You and I must have been close to some cutoff.  Condolences(sp)?
8/6/2007 6:53:22 PM EDT
[#15]

Quoted:
You really have to work hard to provide this lousy or lack of Customer Service.




I respectfully disagree...... It seems to come natural to these Fuckheads.
8/6/2007 11:40:36 PM EDT
[#16]
I did the SG b/o dance yet again and my 1k of 62gr Wolf showed up last Thursday.  Then I shot it all up over the weekend at a 2day course...
8/7/2007 3:18:43 AM EDT
[#17]
I've only paid once for the buyers club

..been with them for over 2 years now
8/7/2007 6:31:40 AM EDT
[#18]

They probably figure that anyone who can't afford to label their cans consistently can't afford another year's membership....  


Your nemesis,
Brother Bear


8/7/2007 8:48:59 AM EDT
[#19]

Quoted:
They probably figure that anyone who can't afford to label their cans consistently can't afford another year's membership....  


Your nemesis,
Brother Bear




You and me gots issues

Meet me at the bike racks after Science class!
8/7/2007 2:17:07 PM EDT
[#20]
thats why i order from aimsurplus  
8/7/2007 2:28:59 PM EDT
[#21]
Yep! I didnt trust SG or anyone infact with B/O's so I went nuts buying tons of .223 500Rnd Wolf spam cans @ $90 (member price) and $10 flat shipping ($10 off cupon). Now they are $115 which compared to $125 to $155 isnt still bad. So instead of waiting all that time I took advantage of whats available replenished my stash containing pre Y2k ammowhich I just shot replacing it all with fresh ammo

I also stocked up last week  on $7.99 box LC SS109 from CTD  and $6.47 box 55gr UMC from Wally. Life has changed since 9/11 so has the price of ammo and just imagine another attack. Can the ammo market take it? Can we afford not to stock up on this not so cheap ammo vs no ammo at all??

M2C,
223SAINT
8/7/2007 4:00:31 PM EDT
[#22]
SG cancelling backorders AND dishing out poor customer/SUCKER service???????






                                   




y'all just keep on ordering - just keep on ordering...
8/7/2007 4:26:10 PM EDT
[#23]

Quoted:

Quoted:
Tspence:

Was it for the 55gr MC Ball or 55gr BB Ball or the 55gr HP?  Was it at the $156/1K price that Ghetto posted?  Just curious...


None of the above.  It was 62 gr FMJ at $147 per case shipped.  I had ordered one case
yep same thing i had on order i finally told them just to go to hell and won't order anything from them again
8/7/2007 6:31:35 PM EDT
[#24]

Quoted:

You and me gots issues

Meet me at the bike racks after Science class!



Oh yeah? Welllllll, you go first --- I insist! (sike!)


Bear
8/11/2007 4:41:56 AM EDT
[#25]
I had .308 on back order since about January.  I searched their website for my back order, and it has disappeared.  I do believe I am the latest victim.  I too, have consistently responded to all mail and email promptings to retain the back-order.
8/11/2007 6:16:24 AM EDT
[#26]

Quoted:
I had a case of Wolf 223 on order since January 29th.  They kept sending me emails asking if I wanted to keep the order on backorder.  Each time they extended the backorder date and each time I emailed or called and said to keep the order on backorder.  They told me in June the order would ship on August 2nd.  I called on August 3rd and they said the order had been cancelled and I could reorder at there current price which was also on backorder.  You really have to work hard to provide this lousy or lack of Customer Service.


I have no love for SG... but, they will cancel a back order if they don't get notice to keep it on backorder something like every 21-30 days. If the last time you spoke to them was in June and then called in August... your backorder got cancelled simply by thier standard backorder policy.

8/11/2007 6:21:54 AM EDT
[#27]

Quoted:
I had .308 on back order since about January.  I searched their website for my back order, and it has disappeared.  I do believe I am the latest victim.  I too, have consistently responded to all mail and email promptings to retain the back-order.


After 4-6 months the backorders are not available to view through the order status section of the website.

But it is still on backorder if you e-mail customer service and ask.
8/12/2007 3:48:19 PM EDT
[#28]

SportsmansGuide customer service,

Yes I still want this ammo kept on backorder.  How many times am I going to have to jump through this hoop when I have requested that this order be kept active monthly since January 2007?  I don't want it canceled, I never want it canceled.

Mak.......waiting for my Wolf .308
8/13/2007 4:50:01 AM EDT
[#29]
I just ordered another 3K Wolf 55gr from them last night, obviously it's backordered but for $180/1K I'll take my chances.
8/13/2007 10:14:03 PM EDT
[#30]
SG sucks, last week I actually decided to permanently stop doing any business with them.
8/14/2007 5:18:59 AM EDT
[#31]
Called today after sending the email above concerning the .308 ammo I ordered back in January.  They said my order would go out today.
8/14/2007 5:50:06 PM EDT
[#32]

Oddly enough the Wolf 55 grain HP is cheaper if you buy by the box (180/K) than if you buy it by the case. Go figure.

Just ordered another K of this for 185 shipped using a coupon. The ARMSCOR 22 mag at 10c/rd is also the cheapest I've seen 22 mag in a while.
8/15/2007 3:54:15 AM EDT
[#33]
Just had some backordered ammo extended from 8/6/07 -> 12/31/07.  It was Federal so the above comment may apply.  It takes me 20 seconds every 3 weeks to email them to extend the backorder and that has always kept the backorder active and I've always eventually gotten it.
8/15/2007 5:46:17 AM EDT
[#34]
I ordered some Wolf .308 steel cased 150 gr, 1K of them, last October.  I received numerous notifications in the mail reminding me that it was backordered.  This morning I receieved an email saying that the credit card I used was no longer valid.  I had cancelled this card earlier in the year, so they were right about that.  I called them up this morning and gave them a new card number and now I have 1K rounds of Wolf .308 headed my way for a killer price of $233.  Patience is a virtue in this instance.  I can't wait to try it out.
8/15/2007 9:15:32 AM EDT
[#35]

Quoted:
I ordered some Wolf .308 steel cased 150 gr, 1K of them, last October.  I received numerous notifications in the mail reminding me that it was backordered.  This morning I receieved an email saying that the credit card I used was no longer valid.  I had cancelled this card earlier in the year, so they were right about that.  I called them up this morning and gave them a new card number and now I have 1K rounds of Wolf .308 headed my way for a killer price of $233.  Patience is a virtue in this instance.  I can't wait to try it out.


You mean to tell me that SG didn't rape your horse and kill your women?!?!?!

I've never had a major problem with SG, a few orders ago I called and made sure that they had 3K of Wolf in stock, they did and my card was charged, however I never got an email from them saying that my order had shipped. Ended up that 3K of Wolf got lost somewhere and that was their last 3K, they refunded me my card and 2 weeks later shipped me 3K and waived the shipping cost.
8/15/2007 2:57:57 PM EDT
[#36]


It's gotta be those cool sunglasses....



Bear
8/15/2007 3:47:33 PM EDT
[#37]

Quoted:
I ordered some Wolf .308 steel cased 150 gr, 1K of them, last October.  I received numerous notifications in the mail reminding me that it was backordered.  This morning I receieved an email saying that the credit card I used was no longer valid.  I had cancelled this card earlier in the year, so they were right about that.  I called them up this morning and gave them a new card number and now I have 1K rounds of Wolf .308 headed my way for a killer price of $233.  Patience is a virtue in this instance.  I can't wait to try it out.


They told me the same thing, credit card number was changed, but the last email I got from them says:


Thank you for ordering from the Sportsman's Guide.  Unfortunately, your credit card company has informed us that they will not authorize the charge to your account for your purchase.

Perhaps there has been a misunderstanding.  In order to ship your merchandise we will need either a new credit card number (Visa, MasterCard, American Express, Discover), or other form of payment.  The total of your order is $93.21.  Please call our Credit Department toll free at 1-800-515-2722 Monday through Friday, 7:00 AM to 7:00 PM Central Time with your credit card number or send remittance to:

The Sportsman's Guide
411 Farwell Avenue
South Saint Paul, MN  55075

Please refer to order number 29936060 to expedite service.  We apologize for any inconvenience this may have caused you;  and look forward to hearing from you so that we can complete your order.


Sincerely,

Credit Associate
AR Sponsor