AR Sponsor
Posted: 9/9/2009 5:43:31 PM EDT
|
I would like to get your guys opinion of CMMG? It seems like they may make a quality product, but Im not so sure on their customer service. And actually, Im not even so sure on their quality as I have a buddy who has a CMMG dedicated .22 upper which has been having issues with the bolt carrier. From what he has explained there is a spot on the carrier that was welded and it broke after only 350 rounds or so. He said he had a lot of trouble with it feeding ammo and it was very particular on what it would eat. But the carrier breaking is enough to make him consider sending it back for a Spikes .22 upper.
As far as their customer service goes, I had an issue where I ordered a part last night and their system significantly undercharged me. I knew that the price was not correct as it would be an insanely low price for the item I was getting, so I honestly didnt expect them to honor the price anyhow. However I expected some sort of email apologizing for the error and taking some responsibility for the issue. Instead they simply sent me an email telling me that the price I paid was an error on that they corrected the charge to reflect the correct charge. Then they altered my statement and my CC purchase order. They didnt apologize nor did they ask me if it was ok to charge my card an extra $250. I figured Id take a shot and ask them to honor the agreed upon price. After all they dont have a terms and conditions or fine print that states that they wont...After a few emails I grew more and more frustrated with them. Not because they wouldn't honor the price necessarily, but because they never once apologized for the error. The final email is what really upset me. It was in response to an email that I mentioned that I could always post about their rude customer service on arfcom. They simply sent me an email telling me that they had canceled my order and that if I do opt to make any posts about them, I need to send them the link. Personally I took it as a veiled threat that I better not make any negative posts. So, lets see what you guys think. Should I ever even give them a chance or should I stick with DD or BCM for barrels? Personally with my buddies experience and my negative CS, I would opt against them, but, Id like to see what you all think. |
| If the price you were charged was what was advertised and the computer made an error then the higher price should stand.If the lower price was what was posted and they changed it themselves then thats not right...in any event they should have contacted you knowing a mistake was made and got your permission before adding on $250 more...if you had not aloted for that money you could have been over drawn,boun ced checks and screwed up your budget.Was the price they charged what was on their sight for the product you ordered? |
|
Quoted:
The final email is what really upset me. It was in response to an email that I mentioned that I could always post about their rude customer service on arfcom. They simply sent me an email telling me that they had canceled my order and that if I do opt to make any posts about them, I need to send them the link. Personally I took it as a veiled threat that I better not make any negative posts. So, lets see what you guys think. I think they did the right thing (in responding to the part in red. Who threatened who here? IBTL. 
|
|
As I explained, you ordered a barrel during a web update. A barrel listed for $255.95 was calculated at $29.95+shipping due to the time of your order and the web update. It was just one of those flukes. At no time did the website ever indicate the barrel was less than $255.95. You insisted we honor it or you wouldn't order another 5 barrels from us. We weren't playing this game. I gave you the correct total and option to pay or cancel. You canceled.
My last email simply asked you to send a link if you opted to post as you have done here. After today's exchange we have no interest in doing any further business with you. Regarding the issue your friend is having, please have him contact our tech support crew. All products are warrantied and if it is giving him ANY issue, we want to get it fixed. Our tech support will help trouble shoot or we will make arrangements for return or replacement. Most products are returned within 2-3 days or receiving returned product. |
|
No way..it was an error on order they didnt advertise the price for their barrels at $29.95. on their web site.so the OP is entitled to nothing.Kid grow up and stop taking up bandwidth with nonsense BS.If you buy something thats advertised at $50 and then they charge you $100 then they have to honor the advertised..I reapeat ADVERTISED price.
Admittedly by you they didnt advertise barrel assemblies at the lower price is was a computer error when the order was placed, so no they are right not to honor that price.I have been critical in the past of CMMGs customer service but that was between me,my brother and them and no need to rehash as they made it right...they dont deserve to be attacked with non sense and yes I would order from them again as my socom barrel was and is great and continues to be so. So the question becomes should CMMG give you a second chance...thats for them to decide but if I ran a buisness I would reserve the right to serve or not serve anyone based on their behavior toward me...that would be my right as a buisness owner. |
|
Quoted:
As I explained, you ordered a barrel during a web update. A barrel listed for $255.95 was calculated at $29.95+shipping due to the time of your order and the web update. It was just one of those flukes. At no time did the website ever indicate the barrel was less than $255.95. You insisted we honor it or you wouldn't order another 5 barrels from us. We weren't playing this game. I gave you the correct total and option to pay or cancel. You canceled. My last email simply asked you to send a link if you opted to post as you have done here. After today's exchange we have no interest in doing any further business with you. Regarding the issue your friend is having, please have him contact our tech support crew. All products are warrantied and if it is giving him ANY issue, we want to get it fixed. Our tech support will help trouble shoot or we will make arrangements for return or replacement. Most products are returned within 2-3 days or receiving returned product. Nicely put. I happen to love CMMG's stuff (.22 conversion kit that runs like a Singer sewing machine),and being a business owner myself I would also ask you to not patronize my business any more either. Businesses sometimes have to fire their customers. Well done CMMG. |
Wesley
Buisnesses sometimes have to fire their customers...I love it because the customer is most defiantely not always right.Where I grew up buisnesses aerent always that nice when they dont want you for a customer anymore, around here it hurts to be a bad behaved customer
|
|
Quoted:
I would like to get your guys opinion of CMMG? It seems like they may make a quality product, but Im not so sure on their customer service. And actually, Im not even so sure on their quality as I have a buddy who has a CMMG dedicated .22 upper which has been having issues with the bolt carrier. From what he has explained there is a spot on the carrier that was welded and it broke after only 350 rounds or so. He said he had a lot of trouble with it feeding ammo and it was very particular on what it would eat. But the carrier breaking is enough to make him consider sending it back for a Spikes .22 upper. As far as their customer service goes, I had an issue where I ordered a part last night and their system significantly undercharged me. I knew that the price was not correct as it would be an insanely low price for the item I was getting, so I honestly didnt expect them to honor the price anyhow. However I expected some sort of email apologizing for the error and taking some responsibility for the issue. Instead they simply sent me an email telling me that the price I paid was an error on that they corrected the charge to reflect the correct charge. Then they altered my statement and my CC purchase order. They didnt apologize nor did they ask me if it was ok to charge my card an extra $250. I figured Id take a shot and ask them to honor the agreed upon price. After all they dont have a terms and conditions or fine print that states that they wont...After a few emails I grew more and more frustrated with them. Not because they wouldn't honor the price necessarily, but because they never once apologized for the error. The final email is what really upset me. It was in response to an email that I mentioned that I could always post about their rude customer service on arfcom. They simply sent me an email telling me that they had canceled my order and that if I do opt to make any posts about them, I need to send them the link. Personally I took it as a veiled threat that I better not make any negative posts. So, lets see what you guys think. Should I ever even give them a chance or should I stick with DD or BCM for barrels? Personally with my buddies experience and my negative CS, I would opt against them, but, Id like to see what you all think. I think you are dumbass..... |
|
Quoted:
I would like to get your guys opinion of CMMG? It seems like they may make a quality product, but Im not so sure on their customer service. And actually, Im not even so sure on their quality as I have a buddy who has a CMMG dedicated .22 upper which has been having issues with the bolt carrier. From what he has explained there is a spot on the carrier that was welded and it broke after only 350 rounds or so. He said he had a lot of trouble with it feeding ammo and it was very particular on what it would eat. But the carrier breaking is enough to make him consider sending it back for a Spikes .22 upper. As far as their customer service goes, I had an issue where I ordered a part last night and their system significantly undercharged me. I knew that the price was not correct as it would be an insanely low price for the item I was getting, so I honestly didnt expect them to honor the price anyhow. However I expected some sort of email apologizing for the error and taking some responsibility for the issue. Instead they simply sent me an email telling me that the price I paid was an error on that they corrected the charge to reflect the correct charge. Then they altered my statement and my CC purchase order. They didnt apologize nor did they ask me if it was ok to charge my card an extra $250. I figured Id take a shot and ask them to honor the agreed upon price. After all they dont have a terms and conditions or fine print that states that they wont...After a few emails I grew more and more frustrated with them. Not because they wouldn't honor the price necessarily, but because they never once apologized for the error. The final email is what really upset me. It was in response to an email that I mentioned that I could always post about their rude customer service on arfcom. They simply sent me an email telling me that they had canceled my order and that if I do opt to make any posts about them, I need to send them the link. Personally I took it as a veiled threat that I better not make any negative posts. So, lets see what you guys think. Should I ever even give them a chance or should I stick with DD or BCM for barrels? Personally with my buddies experience and my negative CS, I would opt against them, but, Id like to see what you all think. No. For CMMG's sake, please don't give them a second chance. You sound like a PITA customer. Nothing personal, I don't know you, but CMMG is a very upstanding member of this board and they have some of the best customer service I've ever seen. Their products are very high quality and their prices are some of the lowest in the industry. I've personally purchased a CMMG WASP M4 and a 22 conversion kit. Both have been excellant quality. The rifle had an issue with front sight cant, so I emailed their customer service. Without any questions, I was sent a return label. They fixed my gun and shipped it back to me the same day. I had my rifle back in my hands in less than a week from reporting the problem at absolutely zero cost to me. I have been so happy with their service and their products that I purchased a second CMMG WASP M4 and gave it to my friend. I will be a customer for life. As for their comment, how in the world would you consider that a veiled threat? As an active member of this board, they obviously would like to be able to address any concerns that you have if you post a thread or at least give their side of the story. You were the nagging customer, they tried to fix the issue for you. But no, you weren't happy with that, you wanted the rediculously incorrect price. And then you overreact to an obviously non-threatening statement. For their sake, I hope they don't have to deal with you again. Seriously? What did you expect them to do? You ordered a product that was obviously mismarked and expected them to honor the price. How is it that they owe you an apology? I'm sure if you weren't such a total and complete jerk about the whole thing, as your tone indicates that you were and them cancelling your order confirms, they probably would have given you a friendlier tone. Come on! What is your issue? ETA: One of the best warranties in the industry. |
|
Quoted:
As I explained, you ordered a barrel during a web update. A barrel listed for $255.95 was calculated at $29.95+shipping due to the time of your order and the web update. It was just one of those flukes. At no time did the website ever indicate the barrel was less than $255.95. You insisted we honor it or you wouldn't order another 5 barrels from us. We weren't playing this game. I gave you the correct total and option to pay or cancel. You canceled. My last email simply asked you to send a link if you opted to post as you have done here. After today's exchange we have no interest in doing any further business with you. Regarding the issue your friend is having, please have him contact our tech support crew. All products are warrantied and if it is giving him ANY issue, we want to get it fixed. Our tech support will help trouble shoot or we will make arrangements for return or replacement. Most products are returned within 2-3 days or receiving returned product. wow...no reply from the OP? 
|
|
I'm not even the biggest fan of CMMG but I'm definitely going to have to side with them on this one. They did nothing wrong and handled the situation correctly but yet you think
they somehow owe you something  By creating this thread you acted even more childish than the original act. I'm not really sure where you thought this was going to get you
but it's obviously not going to go the way you hoped...... |
|
For one thing, I am not sure what IBTL even means...so who knows on that. Ill look it up I guess. Apparently it is something negative towards the post...
As far as saying I am wrong for asking that they honor the price, what is wrong with asking? I dont give a crap that they didnt actually honor the price. The thing that pisses me off more is the fact that there was never an "oh we are very sorry but there was an error on the system and unfortunately we cant honor the price but we would like to continue our business with you". They sent me an email saying essentially that they charged the wrong price and have corrected it by adjusting the amount I was billed. Then I figured if they arent going to apologize and they will just up and change my bill, I may as well ask again. All they basically said on that was, we were making adjustments to the website when you ordered and the price was wrong, what do you want to do? Again, no apology. As I mentioned already, I didnt EXPECT them to honor the price. I figured I would give it a shot, cause why not. I didnt figure they would, but it was their response that pissed me off. I felt like they were saying, deal with it or dont, we could care less. And for them to come on here and tell me they have no interest in doing any business with me in the future! Why, because I ask for a company to acknowledge and admit a mistake when they make one. |
|
Quoted:
For one thing, I am not sure what IBTL even means...so who knows on that. Ill look it up I guess. Apparently it is something negative towards the post... As far as saying I am wrong for asking that they honor the price, what is wrong with asking? I dont give a crap that they didnt actually honor the price. The thing that pisses me off more is the fact that there was never an "oh we are very sorry but there was an error on the system and unfortunately we cant honor the price but we would like to continue our business with you". They sent me an email saying essentially that they charged the wrong price and have corrected it by adjusting the amount I was billed. Then I figured if they arent going to apologize and they will just up and change my bill, I may as well ask again. All they basically said on that was, we were making adjustments to the website when you ordered and the price was wrong, what do you want to do? Again, no apology. As I mentioned already, I didnt EXPECT them to honor the price. I figured I would give it a shot, cause why not. I didnt figure they would, but it was their response that pissed me off. I felt like they were saying, deal with it or dont, we could care less. And for them to come on here and tell me they have no interest in doing any business with me in the future! Why, because I ask for a company to acknowledge and admit a mistake when they make one.
IBTL - In before the lock. |
|
Quoted:
As I explained, you ordered a barrel during a web update. A barrel listed for $255.95 was calculated at $29.95+shipping due to the time of your order and the web update. It was just one of those flukes. At no time did the website ever indicate the barrel was less than $255.95. You insisted we honor it or you wouldn't order another 5 barrels from us. We weren't playing this game. I gave you the correct total and option to pay or cancel. You canceled. My last email simply asked you to send a link if you opted to post as you have done here. After today's exchange we have no interest in doing any further business with you. Regarding the issue your friend is having, please have him contact our tech support crew. All products are warrantied and if it is giving him ANY issue, we want to get it fixed. Our tech support will help trouble shoot or we will make arrangements for return or replacement. Most products are returned within 2-3 days or receiving returned product. Look, I dont feel like playing games either. As I said, I wasnt expecting you to honor the price. I figured it was a fluke and I you wouldnt honor the price, but I figured a company with your reputation would at least give a customer courtesy by saying "we are sorry, would you like to continue even though your order will be increased by $250". Instead I just got a revised bill and it said here is what the total should have been, here is your new total. The emails I received were basically "deal with it". That is what pissed me off. Perhaps you think I am a jagoff, maybe others here do too. Im not looking to ruin your business or anything, and I am not here posting encouraging people to never order from you. In fact I clearly asked people their opinion and I clearly asked if I should give you guys a second chance. I think it is funny that I showed an interest in POSSIBLY doing business with you in the future (if my fellow arfcommers thought I was unreasonable) but you come on and say you have no interest in any business with me in the future. Im glad that you are so selective that you can make a mistake, not acknowledge mistake, tell customer to deal with it, and then when customer shows possibility that they may still order from you, you tell them you dont want their business. Hey thats fine, you dont want my business, no love lost. |
|
Quoted:
wow, you're crooked... No soup for you!! 
I would of emailed them to let them know about the error, not try hard to get away with the error... And I'm very happy with my CMMG barrels.  Actually that is what I was planning on doing in the morning when I received the email saying what the new total was. I was going to email them to let them know of the error. If I was "crooked" I would gave gone around to different forums letting everyone else know of the error where more people would have gone on to order. IBTL means before the lock. Why would this get locked? Wrong forum or something? I am not out saying anything negative about CMMG other than my friends experience and my experience, and asking others for an opinion. Isnt that what 99% of all threads on this site are about? |
|
nah man you can expect them to honor a glitch like that,hell it was never even an advertised price!
I've only ordered from CMMG twice and on the last order I had to call back with a CS issue,it was an early 9mm bolt that had firing pin protrusion issues and it couldnt have been handled quicker or in a more professional manner.. looks like I will have to order from them again to make up for you canceled order 
oh yeah IBTL
|
|
Quoted:
Why would this get locked? Wrong forum or something? Why would this get locked? Yes you are in the wrong forum, and this has been addressed by CMMG right here in "real" time. You admitted to trying to "see what would happen" with the erroneous price. That right there tells us all about your integrity. Quoted:
...I didnt EXPECT them to honor the price. I figured I would give it a shot, cause why not... "If you don't do what I want I'll post all over ARFCOM about how much you pissed me off....nee-neer nee-neer nee-neer...." I though school was back in? 
|
|
Quoted:
Quoted:
Why would this get locked? Wrong forum or something? Why would this get locked? Yes you are in the wrong forum, and this has been addressed by CMMG right here in "real" time. You admitted to trying to "see what would happen" with the erroneous price. That right there tells us all about your integrity. Quoted:
...I didnt EXPECT them to honor the price. I figured I would give it a shot, cause why not... "If you don't do what I want I'll post all over ARFCOM about how much you pissed me off....nee-neer nee-neer nee-neer...." I though school was back in?
Okay High and Mighty. Please do not presume to know what sort of integrity I have because you read this thread. Aside from this thread, you dont know a thing about me. I didnt try to order 15 barrels at the wrong price, I didn't tell a million people of the error, I didnt come on here trying to ruin CMMG. I planned on letting them know of the error the next morning anyhow. All I did is asked them to honor their price. You have never asked some place to honor something? As far as integrity goes, when I make a mistake I acknowledge the mistake and try to make it right. I have taken losses in business when I have made an error as well. Granted, not $250 losses, but that is besides the point. If I was CMMG in that situation I would have approached it differently. I am not saying I would have eaten a $250 loss, but I would have handled it differently. And even then, I am not out saying CMMG has no integrity for not acknowledging a mistake. So why do you call my integrity into question because I figured Id ask them to honor the price? I didn't go onto their site to just arbitrarily order a barrel I dont need to see if I could get it at their price. I need a barrel, I ordered one. I would have been glad to pay full price, but their customer service upset me. And I dont see how I made a mistake on the forum? I read the rules for posting and I dont see anything about posting questions regarding opinions on a company. I did read the section that said if a member is new then try to help them out and point them into the correct direction. Perhaps you could tell me where this should have been posted. I could have done it in a CMMG forum, but I assumed that it wouldnt be a good forum to ask opinions about them in. I guess I was under the impression that the CMMG forum wouldnt be neutral one way or the other. So please, rather than try to call my integrity into question, try to help me out. |
|
Quoted:
IBTL...I would say that the OP is being unreasonable in his request. CMMG, IMO, took the right actions.. thanks for the feedback. This is the sort of thing I was looking for. All this other nonsense and name calling that some are engaging in is childish. Apparently I was a jag. My mistake. Ironically this is where I would figure I may as well go and order a barrel, but Ive been notified that my business isnt welcome, so I guess I cant. |
AR Sponsor