Posted: 12/9/2012 12:07:53 PM EDT
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You know, every once in a while, you find a company that has such great customer service, that it is really shocking. BAD is one of them, and Duffy leads the pack.
I read a few months back, about them offering a screw uprade, to 8+ hardware for their selectors. I own a couple of them, and have been extremely busy at work the last few month, and didn't have time to send them an IM, or email, or call. I wrote Duffy a PM a week or two ago, and asked about the upgrade. He asked for my address in turn. I offered to gladly pay for the new screws (in spite of never having any issues with the current ones). He refused my $$$, and said that it was no problem. I received the screws in about a week or less. I realize that screws don't cost a terrible amount, and shipping isn't terribly bad. BUT, te fact that these guys operate the way they do, is really awesome. They are class acts no doubt. I will always own their parts, and always do business with them, as long as they are in business. I just figured that I would relay some of my experience with them, as it may shed some light on them, for guys that might be considering another brand. Thanks Duffy, L2 |
Thank you for your feedback! 
We keep improving and adding extras with our kits, and these are almost always retroactive, and free to existing customers. When we started to include a KNS stainless steel detent with every selector in 2010, they were free for customers that had purchase the kits without them. Same with the Grade 8 screws and detent springs 
Our customers get lots of perks. Since our product occupies the high end of the price ladder, we make sure customers receive premium service. Since everything we produce is considered premium to us, every customer gets lots of perks 
Thank you for sharing your experience with us, please let me know if you need anything
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