Posted: 10/13/2004 2:43:08 PM EDT
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I ordered a no-ban 16" C.A.R kit last tue. The person who took my order said that it would ship out at the begining of this week. I called monday, spoke to a girl on the phone who said they where working on the 16" kits as we spoke and they would go out in the morning. This pronpted me to call the dealer sending my lower and up the shipping to priority mail to make sure that all the parts would be there by the weekend. I then called them today and was told that there was a shortage of no-ban barrels. I can understand a shortage due to the lack of the ban but i wish they would have told me that last week when I ordered or monday when i called to check on the status of the order. I must say that the people I have spoken to have been very helpful and nice but I wouldnt have paid the extra money to rush the Lower if i new I wouldnt get the Upper till next week anyway. I explained all this to the Gal on the phone and she was more than willing to help but it cost me an extra 50$ for the chrome lined barrel. The only no-ban barrels they have in stock, she also said they would do there best to get the upper shipped out today. I asked her to send me an e-mail to let me know what was going on, but i didnt here anything. So far nothing has been charged to my account so i imagine that the upper has not been shipped yet. I have heard nothing but good things about this company so i imagine that the product will be well worth the wait, but i wish they would have given me a more realistic timeline in the first place and take more care to keep the customer up to date on their order. I will let everyone know the outcome as soon as i get the kit. |
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I also have an order in for a 16 inch kit. I have not heard about the shortage on barrels but have sent 2 e-mails to inquire about the order. Neither has been answered I was not expecting it too soon as with the holiday weekend last week. I guess I will make a call today to see what is going on. I know my lower has shipped from AZ and expect it anyday and it would be nice to have them here within a day or 2 of each other but after 10 years whats a couple of extra days. Blake |
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Quoted: I also have an order in for a 16 inch kit. I have not heard about the shortage on barrels but have sent 2 e-mails to inquire about the order. Neither has been answered I was not expecting it too soon as with the holiday weekend last week. I guess I will make a call today to see what is going on. I know my lower has shipped from AZ and expect it anyday and it would be nice to have them here within a day or 2 of each other but after 10 years whats a couple of extra days. I never got any responce to my e-mail from J&T I just called them. The only problem was that it seems like no one talks to eachother there. The people where real nice but i got different answers every time I talked to people today. I think they got things fixed, we will see I upgraded to express shipping so it should be here tomorrow or sat. I will let you all know |
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We've had several hitches as of late, everything from new employees getting the hang of things, to vendors failing to deliver as promised. When our barrels came in from the coaters on Monday, only half the shipment was there, a message that most didn't find out until this week because we were all busy throwing stuff in the trucks for Knob Creek. Knob Creek was last week, so most of us were out of the shop from Wed. to Monday. We should have the remainder of the barrels back from the coaters tomorrow. To top everything off we lost our phone lines yesterday around 2:00PM, so all of the orders that were supposed to be shipped could not processed until today. Ever heard the expression when it rains it pours? That's our place in a nutshell. With any luck we'll get things back on track and running smoothly again shortly. Please be patient and bear with us, we're not trying to mislead or be dishonest on information or delivery times. Let me know if there is anything that I can do to help. Jesse PS: If you need to contact us, you'll get the best results calling, as we only have crappy dial-up service available at the shop (we're in the middle of the boonies), so I check email when I get home where I've got broadband. So if you're emailing about an order it takes at least 2 days for me to get the email, print it off, take it to the shop, get the response, then bring it back home to respond. That is why it takes so long to get updates on orders via E-mail. |
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well my kit came today. Upper looks great lower went together with very few problems. I had to sand down the bolt catch a little. It had a dimple on one side so it wouldnt fit in the grove in the reciever. Everything else went together real easy, took less than 30 minutes. I am going to go test fire it tomorrow. Ill let everyone know how it works. |