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AR15.COM
11/24/2015 9:21:44 AM EDT
I recently discovered a relatively minor problem with a bolt carrier group that I had purchased from Daniel Defense.  I called them and was immediately told that they would replace the BCG.  Within a day the BCG had been shipped to me and I received it yesterday.

Excellent customer service.
Rummels
11/24/2015 4:54:10 PM EDT
[#1]
Same experience for me on a chrome bcg.  Great customer service from my limited interactions with them.
11/25/2015 5:51:35 PM EDT
[#2]
I have nothing but great things to say about DD customer service.
11/25/2015 7:59:29 PM EDT
[#3]
Same here. DD has been great when I have had to use customer service.
11/27/2015 7:53:06 AM EDT
[#4]
I've always seen them take care of their customers.  

Excellent company!
11/29/2015 6:22:22 AM EDT
[#5]
I should have known better.  I bought a BCM carrier.  After sending it back twice and still no replacement or fix.  Blaming me for not lubing it enough.  I switched carriers and I have not had a problem with that gun since.

Suppressed 14.5 SBR.  Carrier would hang up after about 60 rounds.
12/4/2015 9:24:24 AM EDT
[#6]
Quote History
Quoted:
I should have known better.  I bought a BCM carrier.  After sending it back twice and still no replacement or fix.  Blaming me for not lubing it enough.  I switched carriers and I have not had a problem with that gun since.

Suppressed 14.5 SBR.  Carrier would hang up after about 60 rounds.
View Quote

So your issue was with the BCM part or the DD part?
12/25/2015 2:29:51 PM EDT
[#7]
Fantastic customer service. My M4A1 had a defective stock, wouldn't lock on the receiver extension. Sent me a new one and a hat, used box to send back defective one.
12/29/2015 7:24:55 PM EDT
[#8]
I have had fantastic customer service with DD too. Whenver my friends ask what kind of AR to get DD is always on the list.
12/30/2015 9:09:15 PM EDT
[#9]
I was very quickly taken care of when I had a problem with my stock collapsing during firing.

Great team there.