Posted: 3/6/2008 10:33:20 AM EDT
| There is some talk of some Lower Receivers being out of specification on the "Build it yourself" forum. I just received my lower receiver last week from a dealer on Gunbroker.com and will not have the funds to purchase the upper until June. Have you identified any out of spec. batches? Is there a way to measure or tell they are out of spec. This is my first build and I hate to find out 3 months down the road that I have been sitting on a bad lower receiver, when I could have got the ball rolling on an exchange or refund. I purchased my RRA Lower , because everyone raves about them on these forums and now I'm getting worried. Thanks and I hope I didn't jump the gun here. |
|
There is a limited quanitity of suspect lowers within a given serial number range. The vast majority of the lowers within that range have been good to go, but there have been occasional problems on a very low number of them having a magwell that was displaced slightly forward of where it was supposed to be. If you want to IM me your serial number, I can at least confirm whether or not it is within that range. if it is, we can get it back to check and, if necessary, replace. If it isn't within that range, you shouldn't have any problems. Thanks. Steve/RRA |
Wouldn't just be easier to just post the range? Oh well, IM incoming... |
|
Steve I have two RRA lowers that are out of spec at the front of the magwell (about .030" forward) and they also have rear take down pin holes that are oblong. I will IM you the serial numbers. These were stripped lowers that have been built. Do I need to remove the LPK's ? |
This is a repost from a thread in the "build it yourself" section that I believe belongs here...
That's not cool at all. I just sent 2 back yesterday for the same problem. I'm wasn't upset about it as I can understand a bad batch getting out once and a while. This is not an RRA issue IMO because all the companies do it from time to time. In fact, I thought I had checked out the 2 lowers I sent back top-to-back when I first got them but I never thought to check for this. Point is, shit happens but if my replacement lowers come back with the same issue, I'm going to be pissed. There is no good excuse for that. |
|
here ar15.com/forums/topic.html?b=3&f=4&t=367130&page=2 sent an im here yesterday to RRA and got ignored ! |
|
Reposted from: www.ar15.com/forums/topic.html?b=3&f=4&t=367130&page=2&#-1 I've been following this a few days and have a little something I would like to add: The .350 dim on the blue print doesn't have a tolerance specified as shown, looking at the legend area of the print ( lower right hand area ), is a note that states " Tolerances unless otherwise Specified" the tolerance is + / - .015". A very correct way to check this Dim. and get a "In the Ballpark" figure would be to insert a .250 pin into both holes and measure back to the inside face of the mag well. Adding half the hole size to the .350"dim. you would get .475" , apply the tolerance and your mearurement should be .460" to .490" and still be " To Print ". To me this number seems a little "Wild" , but who am i to argue with perfection. Hope this helps ( and hope I've read the print correctly ) Lower B/P |
|
Somewhat answered in my IM to you. The print that is being referenced in the other thread (in buld it yourself, which I didn;t even know was there until this afternoon) and above is not the drawing in use by anyone that I know of in the industry, so it isn't the best reference to be basing measurements off of. Steve/RRA PS...in this industry in particular nobody is going to share their proprietary drawings either with each other or to a member of the public. Sorry. It just doesn't happen. |
|
LMAO hide your poor quality control behind "proprietary drawings" B/S you either produce mil spec lowers that conform to industry standards and military prints or you produce mil spec rejects ! with poor QC hell you cant answer a couple simple questions ! 1) dimension you use from the front pin to the front of the mag well 2) tolerance on that dimension you use ! if you stand behind your product so much why not offer a full refund of purchase price of you lowers ! |
that is BS. If DPMS wanted your specs they would just measure one of your lowers. As consumers we demand to know what we are getting. Out of spec crap is just crap. In your industry I can buy a lower from one of a dozen different companies. RRA has a long standing reputaion of putting out quality parts so we demand to know what is going on. We demand the specs so we can take measurements ourselves. When something like this happens consumers demand transparency of the product specs. Steve, not providing the specs, at least for the issue in questionm is business suicide. |
BR – Do you have an RRA lower with this issue? If not then with all due respect please butt out. I don’t think turning this thread into a bitch fest is going to do anybody any good. I have 2 lowers with this issue that were shipped back to RRA and should be sitting on their bench as we speak. At this point I have no reason to believe that RRA will not resolve this issue to my (and every one else directly involved) satisfaction. I’m hoping that in812’s situation is a fluke and if he will calm down long enough, I think Steve will be able to resolve his issue as well. All I’m saying is let see were this thing goes before pulling out the pitch forks and torches. If Steve\RRA fail to come through and leave some of us with out of spec lowers then fine but until then, lets keep this civil. Thank you |
|
We've done everything we can to help IN812, and have offered to do more. We've replaced his lowers once (whether they were out of spec or not) and have offered to do so again, even though the initial replacements are fine. The ball's in his court at this point. I just have to hear from him. Steve/RRA |
I know I said it in the other thread, but I am interested in anything an unhappy customer doesn't want. I had the issue. You replaced it, it works. End of story (for me anyway). FWIW - I know it must suck having an issue with a product. I appreciate you being straight up, admitting there was an issue and correcting it. If you make a million widgets, a few will get past that aren't up to snuff. The true measure of a company is not that they have an issue, but how they handle an issue when it arises. IMO - you folks are handling it they way it should be handled. I am wishing you all made a 6.8 in 18 or 20" Any plans in the works? |
Steve, I received the lowers today. Very Nice! The mag wells measure the same as my old reliable RRA rifle and the take down pin holes are round and properly sized. Thanks for your help and great service. |
so are you offering a full refund of purchase price ? |
|
My experience: I originally sent Steve an IM with the serial numbers of my lowers on 3-6-08. Played a little bit of IM tag with him on 3-7-08. By the time he instructed me to call for a return authorization # it was late on Friday so I decided to wait until Monday to call. I called on Monday (3-10-08) and was given the return and billing number. I dropped the lowers off at UPS on Tuesday (3-11-08). Friday (3-14-08) I had a note on my door from UPS stating they tried to deliver a package from RRA but no one was home to sign for it. I went and picked them up today. RRA did replace my lowers with new ones. I gave the news ones a full twice over and they seem to be perfect. No oblong holes, no ledge in the mag well were the lower meets the upper. I even installed a mag catch on them and then mounted them to a few existing complete uppers and made sure they would properly feed and drop mags. The worked as expected. Over all, I satisfied with the experience. Basically a week to get 2 lowers replaced is pretty damn good. Sure it would have been nice not to have to send them back at all but shit happens. I did put a note in with the returned lowers asking that someone call me before shipping anything back. That note was apparently ignored but I got what I paid for without much fuss so I'm not bitching. Thanks Steve |