Posted: 1/6/2008 3:37:56 PM EDT
| I ordered a predator pursuit upper december 10th, i believe, and wondered how i could find out on my orders progress. Any help will be appreciated. Thanks Josh |
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RRA moderator, took you advice and called the number you suggested and was far from being satisfied with the "customer support" The customer support i recieved was no more than an automated response of 4-8 weeks, from yet another unhelpful customer support rep. I would strongly suggest improvement in this area. I atleast wanted an expected ship date. I was very dissapointed, everyone says RRA has great support, but maybe my call got outsourced to india!?! |
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Nope...in-house in Illinois. Once an order has passed from Sales to Production Control, to Production, there is little additional information immediately available to the reps until the product is ready to ship. When I say "immediately" I mean on the monitor in front of them on their desks. You can request additional information, but it often requires that the rep e-mail or call you back after checking with the production department on status. That may take place within minutes, or it may take hours, depending on when the rep can get away from his or her desk/phone, get to the production manager or shop supervisor for info, and get a chance to recontact you once back at their desk. With thousands of orders in motion at any given time, it often takes time to find a particular order (standard or custom) amongst that mix. Our lead times are estimates of how long it will take your order to work its way through fro, being taken, processed, built, and shipped. Estimates are educated guesses based on the best information available at the time and are generalizations. Some orders to go much sdooner than anticipated, while others, unfortunately, do end up taking longer. If the "4-8 weeks" or "6-10 weeks" or whatever estimate we provided has gone by, that is really the time to seek additional information on delivery. We literally have people who are told 6-10 weeks yet call in almost (or literally) daily (from date of order, not 6+ weeks later)to check on orders. In that case, the squeeky wheel doesn't get the oil...it just slows up the process for their order and everyone else's. Thanks. Steve/RRA |
The few times I've called RRA the reps were not totally unhelpful but they didn't offer the help I've received from other mfgs. I called Leupold about a scope I had sent in for warranty. The rep couldn't find anything on his computer but he said let me check and I'll call you back. In about 15 minutes he called back. He had gone to their receiving dept. and found my scope. He had it in his hands when he called me. Told me he would x pedite the scope repair. Two days later another Leupold rep called me to let me know the scope would have to be replaced and was being shipped. A week later I had a new scope. He didn't have to do this............he could have just said it hadn't been received. I have two RRA rifles and so far they have functioned as they should and I will probably buy the next one from RRA but I hope that if I have a problem the customer service will be better. 
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