Posted: 3/14/2017 2:26:09 PM EDT
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I requested email notification of an item their website said was out of stock,
a 16" mid-length 5.56 1:8 stainless M-Lock lightweight upper with BCG and CH. I also intended to buy a Magpull Lower at the same time. I waited for weeks, when I finally received a notification the item was in stock and available, I called right away to place my order. When I called their customer service line, there was no option to place an order, so I chose the option to check the status of an existing order, then waited more than 53 minutes for a customer service representative to answer, once someone finally did, before I could finish stating my name, he hung up on me. I sent them an e-mail detailing my experience and have not received any response. This lets me know that they are not interested in my business, and that there will be absolutely NO customer service should I ever have an issue with one of their products, I'm actually glad this happened, it kept me from making the terrible mistake of buying one of their products. James Braddy |
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Quoted:
I requested email notification of an item their website said was out of stock, a 16" mid-length 5.56 1:8 stainless M-Lock lightweight upper with BCG and CH. I also intended to buy a Magpull Lower at the same time. I waited for weeks, when I finally received a notification the item was in stock and available, I called right away to place my order. When I called their customer service line, there was no option to place an order, so I chose the option to check the status of an existing order, then waited more than 53 minutes for a customer service representative to answer, once someone finally did, before I could finish stating my name, he hung up on me. I sent them an e-mail detailing my experience and have not received any response. This lets me know that they are not interested in my business, and that there will be absolutely NO customer service should I ever have an issue with one of their products, I'm actually glad this happened, it kept me from making the terrible mistake of buying one of their products. James Braddy The customer service department does not take orders over the telephone. All orders placed through the company must be done on the website. I cannot find an email in the CSR inbox with your name in it. Please IM your email address to me. |
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Quoted:
Why didn't you just order it from the website? Quoted:
Why didn't you just order it from the website? ^ Quoted:
When I called their customer service line, there was no option to place an order, so I chose the option to check the status of an existing order You even admitted that there wasn't an option. |
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You're complaining about customer service when you're not a customer?
You obviously have used their website since you signed up for email notification. How hard was it to go online and click add to cart while waiting 53 minutes on the phone? Unless you were not able to on your computer or phone? Years ago the second I got an email that they had the Aimpoint PRO on sale I promptly ignored the instructor (I was in a class) and ordered it on my phone. Of course I missed something that was on the test. But I got my PRO! 
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