Warning

 

Close
Confirm Action

Are you sure you wish to do this?

Cancel Confirm
AR15.COM
9/28/2016 12:19:06 PM EDT
I received an order last week that included a BCG, there seems to be a problem with how it was assembled because one of the roll pins in the bolt isn't completely installed and is bent and is far enough out that it looks like it will cause some pretty major issues. I've tried emailing snd got no response and I sent a PM a couple days ago and haven't gotten a response that way either.

Here are a couple pictures of the BCG







9/28/2016 1:31:44 PM EDT
[#1]
Thanks for your inquiry.  

A replacement BCG is being sent, you should have gotten a call tag for the defective unit, and an IM explaining.  IM sent.
9/28/2016 2:42:10 PM EDT
[#2]
Thanks for the reply, I don't know what's up with my PM box but I didn't receive the message. I'll double check my emails too.

9/28/2016 11:51:47 PM EDT
[#3]
Great service from PSA, and quick.

Was that a Premium BCG with a HPT/MPI bolt?

If so how was it tested with that pin like that?

Edit by PSA:  Bolt testing is done before coating.  The bolt is tested with a proof cartridge in a testing jig, and then MPI'ed.  The bolt is then coated, re-assembled, then installed into a bcg.
10/1/2016 4:11:20 PM EDT
[#4]
I got the same BCG- same shitty roll pin as well as the gas key being too small

I just want a replacement key and I'll fix it myself
10/1/2016 6:35:54 PM EDT
[#5]
Why are the edges of that BCG rounded off?
10/1/2016 7:10:15 PM EDT
[#6]
Quote History
Quoted:
Why are the edges of that BCG rounded off?
View Quote


high quality, is my guess, to prevent sharp edges..
10/2/2016 1:32:19 AM EDT
[#7]
I just got a return label to send mine back in. The ejector roll pin wasn't driven in properly and whoever installed it just pounded the last third of the pin into a blob.
10/2/2016 1:45:10 AM EDT
[#8]
Quote History
Quoted:


high quality, is my guess, to prevent sharp edges..
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Why are the edges of that BCG rounded off?


high quality, is my guess, to prevent sharp edges..


With British accent... " Yee Old PSA #*!# Shiner chimes in ". LMAO
10/2/2016 9:36:08 AM EDT
[#9]
Quote History
Quoted:


With British accent... " Yee Old PSA #*!# Shiner chimes in ". LMAO
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Why are the edges of that BCG rounded off?


high quality, is my guess, to prevent sharp edges..


With British accent... " Yee Old PSA #*!# Shiner chimes in ". LMAO



10/2/2016 11:46:15 AM EDT
[#10]
Quote History
Quoted:


high quality, is my guess, to prevent sharp edges..
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Why are the edges of that BCG rounded off?


high quality, is my guess, to prevent sharp edges..


Brilliant...
10/2/2016 1:00:13 PM EDT
[#11]
Quote History
Quoted:
I got the same BCG- same shitty roll pin as well as the gas key being too small

I just want a replacement key and I'll fix it myself
View Quote


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.
10/2/2016 1:27:40 PM EDT
[#12]
Quote History
Quoted:



View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Why are the edges of that BCG rounded off?


high quality, is my guess, to prevent sharp edges..


With British accent... " Yee Old PSA #*!# Shiner chimes in ". LMAO






Just taking a jab at ya. Solid sense of humor!
10/2/2016 5:45:03 PM EDT
[#13]
How in the hell can a person NOT see that? Please... answer me that...
10/2/2016 6:59:37 PM EDT
[#14]
Quote History
Quoted:



Just taking a jab at ya. Solid sense of humor!
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Why are the edges of that BCG rounded off?


high quality, is my guess, to prevent sharp edges..


With British accent... " Yee Old PSA #*!# Shiner chimes in ". LMAO






Just taking a jab at ya. Solid sense of humor!



no worries.  I'm pretty used to it and have a fairly thick skin usually. :)
10/11/2016 1:46:09 PM EDT
[#15]
Quote History
Quoted:


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
I got the same BCG- same shitty roll pin as well as the gas key being too small

I just want a replacement key and I'll fix it myself


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.

IM sent yesterday for the same issue with 2 of my premium Bcgs.

10/11/2016 2:26:23 PM EDT
[#16]
Quote History
Quoted:

IM sent yesterday for the same issue with 2 of my premium Bcgs.

View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
I got the same BCG- same shitty roll pin as well as the gas key being too small

I just want a replacement key and I'll fix it myself


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.

IM sent yesterday for the same issue with 2 of my premium Bcgs.



We will take care of it.  IM sent.
10/15/2016 3:13:55 PM EDT
[#17]
Wow, why does anyone call them when they respond to questions so quickly on this site?

I had a label in my email within minutes.  

Thanks!

Quote History
Quoted:


We will take care of it.  IM sent.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
I got the same BCG- same shitty roll pin as well as the gas key being too small

I just want a replacement key and I'll fix it myself


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.

IM sent yesterday for the same issue with 2 of my premium Bcgs.



We will take care of it.  IM sent.

10/15/2016 9:03:14 PM EDT
[#18]
Quote History
Quoted:


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
I got the same BCG- same shitty roll pin as well as the gas key being too small

I just want a replacement key and I'll fix it myself


Why do that?  We will replace the whole bcg for free and you get to keep your warranty intact.  Contact CS directly, or IM us here with your order number, for a replacement bcg.



because I can do it better than you

yes you have offered to replace the bcg but thats not the problem, its one part

Edit by PSA:   Since the bcg shipped in this condition, we would want to inspect it to make sure it was ok in other dimensions.  We are not sure why the pin bent - some of our assembly equipment is automated, there may be a problem with the hole size or extractor.  Letting us take care of it retains the warranty.
10/31/2016 2:13:24 PM EDT
[#19]
I am having issues with my brand new Premium BCG as well.  I have sent an PM last night but as of yet havent heard back.  A little help PSA?
10/31/2016 5:51:24 PM EDT
[#20]
Quote History
Quoted:
I am having issues with my brand new Premium BCG as well.  I have sent an PM last night but as of yet havent heard back.  A little help PSA?
View Quote


IM sent
11/1/2016 9:56:17 AM EDT
[#21]
Quote History
Quoted:


IM sent
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
I am having issues with my brand new Premium BCG as well.  I have sent an PM last night but as of yet havent heard back.  A little help PSA?


IM sent


Thank you, I've responded, just waiting to hear when I can expect a shipping label to send you the defective unit back.