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AR15.COM
6/19/2014 7:03:59 AM EDT
Order number 2100730903

Description stated medium contour barrel, received A2 contour.

What are your dimensions for a medium profile?

Emailed over the weekend, but haven't gotten a response yet.

Thanks
6/19/2014 12:19:54 PM EDT
[#1]
Quoted:
Order number 2100730903

Description stated medium contour barrel, received A2 contour.

What are your dimensions for a medium profile?

Emailed over the weekend, but haven't gotten a response yet.

Thanks
View Quote


PM is fastest way to get a response.

6/20/2014 4:38:44 AM EDT
[#2]
I've called, emailed, posted here, and PM. Nothing yet. Item received was not what I ordered. Need to talk to someone at PSA.
Thanks
6/20/2014 4:47:29 AM EDT
[#3]
Quote History
Quoted:
I've called, emailed, posted here, and PM. Nothing yet. Item received was not what I ordered. Need to talk to someone at PSA.
Thanks
View Quote

cool.

hope they will chime in soon and reply to your PM. its not like them to not respond to a PM to their ACCT here.
6/20/2014 1:07:35 PM EDT
[#4]
Thanks you for your inquiry.  

OP,  I  looked up your order.     The A2-style medium barrel is the only one we use for that model, and it is described as such on the page.   The description lists "modified A2" and "medium" as the barrel deviates from the A2 in a few cosmetic areas - aside from being mid-length gas.    We apologize for the confusion.

If you have any questions about a barrel profile, please contact us before purchasing, we would be happy to assist.

Here is the Quick description and the Full description from the web page:

Quick description:


16" Barrel Length
Modified A2 Profile Barrel
.750" Gas Block Diameter
MPI & HPT
Mid-length Gas System
Chome-moly Vanadium
5.56mm NATO Chamber
1 in 7" Twist Rate
Chrome-lined Bore and Chamber
M4 Feed ramps
A2 Flash Hider
7075 Forged Upper Receiver
T-Marks

No BCG or Charging handle

SKU: 1917

Full Description:

Barrel:  16" mil-spec steel barrel, chrome lined and chambered in 5.56 NATO, with a 1/7 twist, M4 barrel extension, and a Mid-length gas system with a low-profile gas block.   Medium profile barrel is proof tested, magnetic particle inspected, phosphate coated, and  finished off with a pinned F-marked front sight post in the Rifle position with sling swivel, rifle length handguards, and A2 flash hider.  Barrel is made for us by FN Manufacturing here in Columbia SC.
6/20/2014 2:05:48 PM EDT
[#5]
Quote History
Quoted:
Thanks you for your inquiry.  

OP,  I  looked up your order.     The A2-style medium barrel is the only one we use for that model, and it is described as such on the page.   The description lists "modified A2" and "medium" as the barrel deviates from the A2 in a few cosmetic areas - aside from being mid-length gas.    We apologize for the confusion.

If you have any questions about a barrel profile, please contact us before purchasing, we would be happy to assist.

Here is the Quick description and the Full description from the web page:

Quick description:


16" Barrel Length
Modified A2 Profile Barrel
.750" Gas Block Diameter
MPI & HPT
Mid-length Gas System
Chome-moly Vanadium
5.56mm NATO Chamber
1 in 7" Twist Rate
Chrome-lined Bore and Chamber
M4 Feed ramps
A2 Flash Hider
7075 Forged Upper Receiver
T-Marks

No BCG or Charging handle

SKU: 1917

Full Description:

Barrel:  16" mil-spec steel barrel, chrome lined and chambered in 5.56 NATO, with a 1/7 twist, M4 barrel extension, and a Mid-length gas system with a low-profile gas block.   Medium profile barrel is proof tested, magnetic particle inspected, phosphate coated, and  finished off with a pinned F-marked front sight post in the Rifle position with sling swivel, rifle length handguards, and A2 flash hider.  Barrel is made for us by FN Manufacturing here in Columbia SC.
View Quote


excellent thanks guys!
6/20/2014 2:51:53 PM EDT
[#6]
"Medium profile barrel” in the full description is very misleading.  Will I have to pay for return shipping ?
6/20/2014 3:48:03 PM EDT
[#7]
If you are unsatisfied with it, ship it back to us and we will refund or replace.  Contact CS Monday Morning (or if you have already left them and email, just let them respond to that) to get an RMA and answer any questions you might have on the return.
6/29/2014 8:39:23 AM EDT
[#8]
Quote History
Quoted:
"Medium profile barrel” in the full description is very misleading.  Will I have to pay for return shipping ?
View Quote


they usually email a RMA shipping label so no.
6/30/2014 3:15:25 PM EDT
[#9]
No response yet from the emails to customer service. What address is the best one. With work it's been tough to be on hold for more than a couple minutes.
7/1/2014 4:53:03 AM EDT
[#10]
There was nothing misleading about the description.  We have three profiles of Midlength barrel with a .750 gas block : Light profile, Medium (or A2 style), and heavy.  
I have contacted CS on your behalf, they should be contacting you shortly.
7/1/2014 12:13:18 PM EDT
[#11]
Quote History
Quoted:
No response yet from the emails to customer service. What address is the best one. With work it's been tough to be on hold for more than a couple minutes.
View Quote


i usually would PM their acct here.
7/1/2014 12:18:59 PM EDT
[#12]
What's the difference between medium and A2?
7/2/2014 7:53:41 AM EDT
[#13]
Quote History
Quoted:
What's the difference between medium and A2?
View Quote


probably very subtle differences under the handguard is my guess.
7/18/2014 11:27:34 AM EDT
[#14]
Never got a response from CS. Called many times but couldn't get through on my lunch breaks. Emailed but no response.
I just wanted to return the two uppers and be done with it. Was told by pm to send them back, but never got a RMA from CS.
I finally have given up. Learned my lesson.
7/21/2014 7:29:14 PM EDT
[#15]
Quote History
Quoted:
Never got a response from CS. Called many times but couldn't get through on my lunch breaks. Emailed but no response.
I just wanted to return the two uppers and be done with it. Was told by pm to send them back, but never got a RMA from CS.
I finally have given up. Learned my lesson.
View Quote


Dont blame you.