Posted: 6/27/2013 12:08:26 PM EDT
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My past purchases from PSA have been flawless, and have made them my "go to" for AR parts as well as their specially priced pistols..... until this week.
I paid for 48-hour shipping via UPS. The pistol shipped on Monday, and arrived in Lenexa Kansas (close to my FFL) earlier this week, but has taken an unexpected vacation to Philadelphia, Penn. It is currently scheduled to arrive at my FFL on Friday (5 days after shipment). I attached a screen shot of the tracking route to my email correspondence with PSA which clearly displays everything I have stated. My FFL is not open on Friday, so now I do not have my pistol for a 3-gun tournament I paid to shoot in this weekend. The only response I received from multiple PSA customer service reps has thus far been "it'll be there Friday" (see email chain below). I understand I am not their biggest customer, but I expect to be treated better from a reputable company. I hope someone sees this at PSA and addresses the issue with UPS. Not only have I been disappointed with the shipping, but PSA has also been short-changed by UPS not delivering on their end of the agreement. NS ____________________________________________________________ From: "[email protected]" <[email protected]> To: [email protected]> Sent: Thursday, June 27, 2013 2:33 PM Subject: Re: Palmetto State Armory: Your Order # 1Zxxxxxx Has Shipped... and has arrived elsewhere Your order has been shipped and can be seen using the following UPS tracking number: 1Z6418R9A658027140. It is scheduled for delivery Friday 6/28/13. Thank you. Paul H Customer Service Palmetto State Armory 200 Business Park Blvd Columbia, SC 29203 (803)788-9095 -----Original Message----- From: [email protected]> Sent: Thursday, June 27, 2013 3:30pm To: "[email protected]" <[email protected]> Subject: Re: Palmetto State Armory: Your Order # 1Zxxxxxxx Has Shipped... and has arrived elsewhere Ma'am: I understand the pistol will be here Friday, my issue is that I paid for two-day shipping and it left your place on Monday. It will not be here until Friday (hopefully) and my FFL is closed that day. I would like to know why shipment is taking five days instead of the two-day shipping that I paid for. I have paid to shot in a three-gun tourney this weekend and now I will not be able to do that. Xxxxx From: "[email protected]" <[email protected]> To: [email protected]> Sent: Thursday, June 27, 2013 9:02 AM Subject: RE: Palmetto State Armory: Your Order # 1Zxxxxxxxx Has Shipped... and has arrived elsewhere Mr. Moon, When I checked the tracking number associated with this order it shows that your firearm is still in transit, and will be delivered by end of day tomorrow. The tracking number is 1Zxxxxxxx. Please let us know if you have any other questions or concerns. Thank you so much and we appreciate your business. Dee Customer Service Palmetto State Armory -----Original Message----- From: [email protected]> Sent: Thursday, June 27, 2013 2:43am To: "[email protected]" <[email protected]> Cc: "[email protected] Subject: Palmetto State Armory: Your Order # 1xxxxxxxx Has Shipped... and has arrived elsewhere Can you help me decipher the UPS updated tracker (attached)? It appears my pistol arrived in Kansas yesterday, and instead of being delivered to my FFL, it has been delivered to someone in Philadelphia, PA? I appreciate any assistance you can provide. My FFL is only open a few days per week and it looks like I will now not have my pistol in time for a three-gun tournament this weekend, as I had planned. Thanks, Jxxxx |
| 2-day shipping is typically guaranteed by UPS. I would expect a refund from UPS on shipping costs although that might have to go through the person shipping the item (PSA). I have had this happen before through USPS (not from PSA) and ended up calling and trying to figure out why my package was going back and forth across the country. I don't recall the USPS rep having a good answer, but it also did not have a guaranteed delivery date. I'm not sure this is PSA's fault other than their lack of sympathy in the emails. |
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I have no issue with the time it took for PSA to send out my delivery. They processed the order as quickly as they could.
My issue is that they charged me a fee to use UPS's 48-hour delivery and UPS has clearly not followed through on their obligation. Because I did not contact UPS to deliver the pistol, PSA did, I requested their assistance in seeking an acceptable answer to my question regarding the delayed delivery. All I received was multiple responses informing my pistol "will be there Friday". I just expected something a bit more informative such as "please give us 24 hours to look into this matter", or "we understand your concern and will address it with UPS". NS |
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I'm not sure why your anger is directed at PSA and not the delivery service. What exactly do you want PSA to do ? 
ETA: Don't all handgun purchases have to be shipped next or second day air? I'm not "angry" with PSA. Not sure how you got that from any of my threads. All I am interested in, is an answer regarding the delayed delivery. I didn't choose UPS, nor did I pay them directly. PSA entered into that agreement with UPS, and I paid a fee for it. Is it unreasonable to want to know why a pistol which was supposed to be delivered in 2 days, will take no less than 5 days? NS |
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Well, I guess the matter is closed. PSA just wrote me and told me to take up that matter with UPS.
I'm sure I will have little success with that one. I am confident PSA would have gotten a much faster and more acceptable answer as UPS would certainly care if they are not meeting the needs of a major customer. I expected a much smoother transaction from PSA. Now it appears this is my problem to sort out. I guess this is my last order from PSA. In past transactions, when I've experienced similar delivery problems, the company I purchased the item from simply told me "We'll take care of it, expect a refund on your shipping". Perhaps I expected to much from PSA, but I don't think so. NS |
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UPS fucked you on shipping. You blame PSA. You didn't have a backup plan. Seek counseling. Clearly you have a reading comprehension problem. What back-up plan would you recommend when you purchase from a reputable company and THEY choose the shipping method? Is your "back-up plan" simply to drive down and pick it up yourself? I purchased a pistol with a reasonable expectation of having it delivered to the FFL I specified, in the time frame agreed upon. What seems unreasonable about that? Skip the counseling you are so fond of wildearp, and head back to 8th grade to get caught up with your class. Have a great day. NS |
| We would like to apologize on the behalf of UPS. We've contacted UPS and we're working our hardest to make sure this pistol gets to you as soon as humanly possible. We expect your package to be delivered tomorrow by the end of the day. Again, we're terribly sorry for the inconvenience and we hope you continue doing business with us. Thank you. |
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We would like to apologize on the behalf of UPS. We've contacted UPS and we're working our hardest to make sure this pistol gets to you as soon as humanly possible. We expect your package to be delivered tomorrow by the end of the day. Again, we're terribly sorry for the inconvenience and we hope you continue doing business with us. Thank you. Sir: Thanks for the response. I contacted UPS as directed by your customer service. They told me it was their fault that a truck was overloaded (overweight?) and the shipment was moved to another truck and went with a shipment to Pennsylvania. They said they would issue a refund on the shipment, but it could not go to me. They told me their shipping arrangement is with PSA and I have to work with you for a refund for the delivery being late and missing my FFL on his business days. I have contacted my FFL and he is going to come in to open his shop tomorrow, on a day he normally is not open, in order to prevent the pistol from being returned and us dragging this out any longer. At this point I am frustrated I have spent the better part of a day running down my shipment, working with my FFL to come in on his day off, and receiving little support from the PSA customer support staff other than advising me to go figure it out myself. The other shipment I ordered this week (upper kits, and an AR10-AR15 milled building block set), came today with no issues. NS |
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Obviously, you don't do much business with UPS, FedEx or USPS  Not only do they miss the delivery date they Lose Things! A back up plan would be another
Gun you could use  sounds like a lack of planning  Pistol ships on Monday with a two-day delivery, and It arrives five days later (maybe).... and I am a poor planner. Should I have ordered it two months ago? I knew I accepted some risk with the shipment, as UPS and USPS are unreliable at best, but I thought the extra three-days on a required 48-hour pistol shipment would not be needed. Shit happens, and the only reason I posted was because a friend recommended it based on what he'd read in previous posts here which received a response from PSA leadership. He's addressed the issue and I am fine with that. Often times leaders don't know what is happening at the platoon/squad level until they are informed. He runs a business and I am sure he appreciates candid feedback from customers which may allow him to improve his customer service and thus increase his sales. NS |
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Hopefully they'll process your refund to PSA and PSA will get it to you in short order.
I've had people usps express mail stuff to me that didn't come overnight but took three days. They had to go fight for the refund. I only got to complain. I ordered something tonight at 5pm (not from PSA) and chose overnight shipping. Supposed to be here tomorrow by noon. Doubtful. UPS tracking shows expected delivery by Sat 3am. WTF? We'll see if it shows up tomorrow. My friend mailed her title to Columbus from Cleveland (Ohio) in a regular stamped envelope and it took the USPS one day (it is a 2 hr drive). Insurance company mailed check next day by priority mail. Today was day two. Not here yet. Go figure. |
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UPS fucked you on shipping. You blame PSA. You didn't have a backup plan. Seek counseling. Actually, if it went down as relayed the shipping handling IS PSA's fault. He can't do anything with UPS the shipper has to. If PSA baulked even for a second at contacting UPS and refunding the customer then he has every right to be pissed at PSA, tell everyone, and not deal with PSA again as that is piss poor customer service. And yes I have dealt with these issues with UPS all the time and if relayed accurately PSA did not handle it right by any standard. That said, who really orders a gun and expects to compete with it the same week
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The rest of us love psa. If you dont buy again from them you're being ridiculous. Blame ups. Mistakes happen.
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Well, I guess the matter is closed. PSA just wrote me and told me to take up that matter with UPS. I'm sure I will have little success with that one. I am confident PSA would have gotten a much faster and more acceptable answer as UPS would certainly care if they are not meeting the needs of a major customer. I expected a much smoother transaction from PSA. Now it appears this is my problem to sort out. I guess this is my last order from PSA. In past transactions, when I've experienced similar delivery problems, the company I purchased the item from simply told me "We'll take care of it, expect a refund on your shipping". Perhaps I expected to much from PSA, but I don't think so. NS |
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UPS fucked you on shipping. You blame PSA. You didn't have a backup plan. Seek counseling. Actually, if it went down as relayed the shipping handling IS PSA's fault. He can't do anything with UPS the shipper has to. If PSA baulked even for a second at contacting UPS and refunding the customer then he has every right to be pissed at PSA, tell everyone, and not deal with PSA again as that is piss poor customer service. And yes I have dealt with these issues with UPS all the time and if relayed accurately PSA did not handle it right by any standard. That said, who really orders a gun and expects to compete with it the same week By your summation, McDonalds IS responsible for making people fat. You probably also blame your mom for your messy bedroom if she doesn't come down to the basement to clean it for you.
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UPS fucked you on shipping. You blame PSA. You didn't have a backup plan. Seek counseling. Actually, if it went down as relayed the shipping handling IS PSA's fault. He can't do anything with UPS the shipper has to. If PSA baulked even for a second at contacting UPS and refunding the customer then he has every right to be pissed at PSA, tell everyone, and not deal with PSA again as that is piss poor customer service. And yes I have dealt with these issues with UPS all the time and if relayed accurately PSA did not handle it right by any standard. That said, who really orders a gun and expects to compete with it the same week By your summation, McDonalds IS responsible for making people fat. You probably also blame your mom for your messy bedroom if she doesn't come down to the basement to clean it for you. That is possibly the least informed thing I have ever read on this forum, and that takes a LOT to achieve around here. Since you know absolutely zero about how retail and shipping actually work I'll give you a quick rundown. When someone purchases something from me and I provide a set time frame for product delivery I am responsible for the item arriving in that time frame even if I contract out the delivery to someone else (UPS). If UPS fails to deliver by the agreed upon date, then the customer is due a refund as the requirements of the purchase were not met by me, even if I have contracted out the delivery. Once I make the customer I whole I then go after my subcontractor (UPS) for failing their contracted upon action and become whole through the reimbursement from them. A customer can not dispute a shipping delay and refund with UPS because the customer did not purchase the service from UPS, I did on their behalf. The only response from a business when contracted to preform a service and failing to do so in the specified time frame of this nature is to refund the amount the customer paid for it immediately. As for your logical fallacies, you are of course incorrect. If you ordered X from McDonald's and McDonald's delivers X then they have met the requirements and the fact that archer8030 is obese actually has nothing to do with McDonald's delivering his food so long as they DID deliver your food, unlike this case. Now, had McDonald's NOT included your large fries with your Big Mac THEN the situation would be similar to this one, or if McDonald's was catering archer8030's birthday on a Saturday and showed up with the food on a Monday then it would be similar. Also, I would never contract your mother to clean my house. |
| The OP lacks common sense.. you don't order things last minute when you've already paid to be in a competition. Also, PSA did their part and sent the item out when they're supposed to. As soon as PSA shipped your item their part was over and it was in the hands of UPS, no one else. The minute you saw that your shipment might be late you should have been on the phone with UPS getting it figured out, not lollygagging around with emails to/from PSA. Attack the problem directly. If this chooses you to stop purchasing from PSA you're a moron, but please do, that just means more for the rest of us. You're ignorant bro, shape up or ship out. |
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UPS fucked you on shipping. You blame PSA. You didn't have a backup plan. Seek counseling. Actually, if it went down as relayed the shipping handling IS PSA's fault. He can't do anything with UPS the shipper has to. If PSA baulked even for a second at contacting UPS and refunding the customer then he has every right to be pissed at PSA, tell everyone, and not deal with PSA again as that is piss poor customer service. And yes I have dealt with these issues with UPS all the time and if relayed accurately PSA did not handle it right by any standard. That said, who really orders a gun and expects to compete with it the same week By your summation, McDonalds IS responsible for making people fat. You probably also blame your mom for your messy bedroom if she doesn't come down to the basement to clean it for you. That is possibly the least informed thing I have ever read on this forum, and that takes a LOT to achieve around here. Since you know absolutely zero about how retail and shipping actually work I'll give you a quick rundown. When someone purchases something from me and I provide a set time frame for product delivery I am responsible for the item arriving in that time frame even if I contract out the delivery to someone else (UPS). If UPS fails to deliver by the agreed upon date, then the customer is due a refund as the requirements of the purchase were not met by me, even if I have contracted out the delivery. Once I make the customer I whole I then go after my subcontractor (UPS) for failing their contracted upon action and become whole through the reimbursement from them. A customer can not dispute a shipping delay and refund with UPS because the customer did not purchase the service from UPS, I did on their behalf. The only response from a business when contracted to preform a service and failing to do so in the specified time frame of this nature is to refund the amount the customer paid for it immediately. As for your logical fallacies, you are of course incorrect. If you ordered X from McDonald's and McDonald's delivers X then they have met the requirements and the fact that archer8030 is obese actually has nothing to do with McDonald's delivering his food so long as they DID deliver your food, unlike this case. Now, had McDonald's NOT included your large fries with your Big Mac THEN the situation would be similar to this one, or if McDonald's was catering archer8030's birthday on a Saturday and showed up with the food on a Monday then it would be similar. Also, I would never contract your mother to clean my house. I'd love to have a good comeback but that was one the funniest, we'll-thought out comebacks I've seen on here. Touché sir. Lol!! |