Posted: 2/6/2013 6:11:55 PM EDT
| Is there a cancellation fee charged if I cancel my PSA order? |
|
Quoted:
Is there a cancellation fee charged if I cancel my PSA order? usually there is a restock fee for canceled orders from teh customer. But if PSA is out of stock, and its their fault, I dont think they will charge that fee. PSA will need to speak up here to have a definitive answer. curiousity, what was it you ordered? |
| During the checkout there is a box you have to check agreeing to their terms. If you actually scroll down and read what is in the box you are agreeing to a 10% cancellation fee if you cancel your order to pay for the charges of using a credit card and the fee they say they have to pay on a charge back.. I'd call your credit card and dispute this if the item showed in stock at the time you ordered and then you don't receive the item in a reasonable time (whatever they state on their website about shipping delays comes and goes). Reputable dealers do not charge your card until they have the item ready to ship. Charging a card and then not shipping for months is not good business. |
|
this is actual prose in the terms and condition ON CHECKOUT.... you must agree to the Terms before completing the order.
Warranty or Repair - Palmetto State Armory does not do warranty or repair defective items not manufactured by Palmetto State Armory. Please contact the manufacturer of your item for repair or exchange. For warranty and repair issues manufactured by Palmetto State Armory please e-mail us at [email protected] Return Policy – Returns are not accepted on firearms or loaded ammunition. If you have received an item that you did not order please contact us at [email protected] Order Cancellation - All requests for order cancellation must be submitted via e-mail. A 10% processing fee will be charged to all orders cancelled after payment has been processed. Payment is processed immediately upon receipt of your order payment. This charge represents the costs we incur to reprocess your transaction and to unpack and restock your order items by our sales and warehouse staff. Amending Orders- No amendments to orders can take place once an order is placed. The only way to amend an order is to cancel the order (which incurs a 10% processing fee) and a new order can be placed. Shipping Times - All orders for ammunition and accessories currently take 2 to 3 business days to ship. Orders for uppers are built specially for each customer please allow up to 15 business days for upper orders to ship. Firearms orders typically ship 1-2 business days after we have received a copy of the correct FFL. Shipping Costs- For shipping costs please add the item(s) to your cart insert your state and zip code then click get ‘’GET A QUOTE’’. Order Tracking- To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. If the tracking number has not been added to your order then UPS or USPS has not picked up your order. Tracking information will be updated at the end of the business day after your order has been picked up by the carrier. In Store Pickup - Order pickup is available only at the warehouse location. Orders may be picked up between 10am-5pm Monday-Friday excluding holidays. Website orders MAY NOT be picked up at the Beaufort or Fernandina Store locations. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of South Carolina with a valid SC driver’s license or state approved ID. Long guns may be picked up by out of state non-licensees provided they do so in person and the transaction is legal in both the transferee and transferor’s state. Website Terms – We do our best to accurately describe the items we sell, but errors do occur. Prices are subject to change at any time. Palmetto State Armory reserves the right to edit, change or clarify descriptions at any time to correct errors in product listings. Please be aware that items that are incorrectly listed and subsequently ordered may be cancelled at our discretion. In the event of a conflict in the description of an item we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos shown are not of the actual item being shipped. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes that are not included, please refer to the product description for details. PSA is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility. Insurance - Palmetto State Armory is not responsible for lost, stolen, or missing packages that are a result of the shipping process. Insurance is not included in our regular shipping cost. If you would like to insure your package, please follow the instructions during checkout. Magazines - We abide by all state, federal and local laws regarding magazines. If you are law enforcement in CA, MD, MA, NJ, MD or NY, you must call your order in. Ammunition Ordering Restrictions: 1. You agree and accept all policies described in our Terms of Use. 2. You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition). 3. By purchasing ammunition, you are not violating any local, state, or federal laws. 4. You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependant. 5. You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition. 6. You have never been committed to any mental institution, or been adjudicated as mentally defective. 7. You will not sell ammunition to any minor. 8. You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition. The following is a list of areas where we will not ship ammunition to. This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions. If you do live in a restricted area, your order will be canceled. California: The cities of Los Angeles, Oakland and San Francisco. Alaska: No Sales. Must be shipped to a freight forwarder. Hawaii: No sales. Must be shipped to a freight forwarder. Illinois: The city of Chicago. All Illinois residents must fax us a copy of their FOID card in addition to their State ID. Massachusetts: No sales Maryland: City of Annapolis and Montgomery County New York: City of New York, or its five Burroughs Washington DC: No sales. New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, we need a copy of your Firearms ID. |
|
Quoted:
this is actual prose in the terms and condition ON CHECKOUT.... you must agree to the Terms before completing the order. Insurance - Palmetto State Armory is not responsible for lost, stolen, or missing packages that are a result of the shipping process. Insurance is not included in our regular shipping cost. If you would like to insure your package, please follow the instructions during checkout. When I placed my order I searched for a way to pay for insurance and could not locate it at all. If they are going to put that disclaimer on the order process then there should be a way to actually insure the shipment. I think my credit card company would protect me if I didn't receive my purchased items. I got hit by credit card fraud twice, once for many thousands of dollars and never lost a dime. |
|
Quoted:
I think they'll not charge you a cancellation fee if they didnt have the parts to ship you. I think the only time they do charge the fee is when you cancel the order yoruself. Take an order for a out of stock part, cancel the order, and charge a 10% fee? 
Sign me up for that racket.... 
|
|
Quoted:
Quoted:
I think they'll not charge you a cancellation fee if they didnt have the parts to ship you. I think the only time they do charge the fee is when you cancel the order yoruself. Take an order for a out of stock part, cancel the order, and charge a 10% fee?
Sign me up for that racket....
if that's what they are doing then its wrong. |
|
Quoted:
Quoted:
Quoted:
I think they'll not charge you a cancellation fee if they didnt have the parts to ship you. I think the only time they do charge the fee is when you cancel the order yoruself. Take an order for a out of stock part, cancel the order, and charge a 10% fee?
Sign me up for that racket....
if that's what they are doing then its wrong. I don't think that's what they're doing - that just wouldn't make any sense..... |
|
Quoted:
Quoted:
Quoted:
Quoted:
I think they'll not charge you a cancellation fee if they didnt have the parts to ship you. I think the only time they do charge the fee is when you cancel the order yoruself. Take an order for a out of stock part, cancel the order, and charge a 10% fee?
Sign me up for that racket....
if that's what they are doing then its wrong. I don't think that's what they're doing - that just wouldn't make any sense..... I agree. |