Posted: 1/10/2012 5:49:58 AM EDT
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Like many other, I placed an order and am waiting. But I am patiently waiting. I am fine with waiting a reasonable amount of time, as long as when I get it it is correct. I'd rather wait a little longer for my upper and parts order (2 orders) and have them made/packaged properly. My previous AR which I had custom ordered took 8 weeks, so a few weeks wait I would have previously expected. Quality versus speed, give me quality. Zombies aren't knocking down my door, I think I can wait a little while.
Rant: It is mentioned a few places that the UPS label is made at the beginning of the process. UPS creates a delivery date which is false and when the item ships the info will be updated. Why does so many people miss this info and complain about their package being late? Read a little. /RANT. Sorry if that offends anyone but come on read whats going on. On the other hand I would recommend PSA to get their phone situation worked out quickly. The customer has to be able to reach you by phone in case they have a question or to add to an order, needs reassurance, etc. I own a business, have owned/managed/turned around failing/ opened businesses in a few industries for 28 years. I have experienced huge upswings in business. I understand PSA's current situation. Been there myself, 1000% increase...yep. Opened a new business with 150 untrained employees and 6 trained ones with huge sales...yep. 100 hour work weeks for a couple of months while micromanaging every action by everybody...yep. (Enjoy them while you got them). The customer must be able to talk with someone. Sales peaks are opportunities to impress a lot of people. The sales peak will someday end, you want every one of those customers to know that you're the best. PSA...take an extra week or two and make sure my orders are right. |
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+1 X 10^∞ (Edit. <––––- That was supposed to be "times ten to the infinity power" for any math geeks out there.) Akatim, your post compelled me to register here just so I could reply and give you kudos. I've been lurking for quite some time, and am patiently awaiting my upper and a few other parts to finish my first build and first AR. I had hoped to tell PSA to take their time on my order as well, but alas they got it out before my registration was approved. For others with itchy trigger fingers, my order was 979XX on 12/28, it had an upper with a semi-custom configuration and some other off-the-shelf parts. It was scanned by UPS on 1/11. With the holidays factored in, this was 9 business days...well within PSA's promised timeline for an upper. So I figure even with the massive rush they've been managing their orders quite well. For everyone freaking out, give it the appropriate time before escalating to PSA here, or via phone/e-mail. You're just adding to the volume of 'stuff' for PSA, and slowing down the process for others with legit problems (like missing parts, etc...) I suspect others will be suspicious of this, being my first post, and accuse me of being a PSA ninja...I assure you I'm not. So here's a thought that ran through my head when I was a super-n00b: "Uh, duhhhhrrrrr, what the heck is a BCG and FCG." Luckily, after weeks of lurking I've deduced my own answers to most of the slang. I'm sure I'll have some other n00b questions, though, when the cool parts start arriving - and you'll all tell me to RTFM or "use search." To PSA, and the rep who posts here, keep up the good work. If you're still backlogged umpteen-zillion orders, though, perhaps some proactive messaging on your new website and in social-media might be appropriate to deflect some calls/emails. ~Mike |
| I too think that if people would do a bit of reading and quit wanting instant gratification then things would be better! PSA has been great ot me I built my first ar with all PSA parts and its been great so far! yes they might need to work on the email/phone part of their CS but other than that I think they are are great company! |
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I too think that if people would do a bit of reading and quit wanting instant gratification then things would be better! PSA has been great ot me I built my first ar with all PSA parts and its been great so far! yes they might need to work on the email/phone part of their CS but other than that I think they are are great company! i should not have to wait weeks for an order. my company ships out 700 orders EVERY SINGLE NIGHT, and we do it 7 days a week. if you have an issue with your order, you call in and we fix it. no waiting, and waiting and waiting. If the shipping times are backlogged, a friendly message on the home screen can easily be put up. what is your definition of instant gratification? less than 2 weeks shipping time? i expect when i place the order, it is packed within 1-2 days of receiving the order, and shipped within 3 days. i will not wait 4 weeks for an order, thats crazy. i will buy from someone else who has the smarts to not make their customers wait. i would rather pay more for a local vendor to get the parts i need than to sit there and wait for a month to save 40 bucks. so please, define "instant gratification". after you define it, find another website who will sit on an order for an extended period of time that is worth a shit, and not a custom order. FYI, going on 10 days with no shipping due to "inventory error". losing patience quickly as i needed the parts for an event next saturday. now i have 6xx dollars tied up and nothing to show for it. maybe you are that fast and loose with your money, but i am not. |
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So...PSA is on time with my order as well.
Ordered 12/27, Sent UPS e-mail 12/28 with UPS's ficticious date of 12/30 (Knew this was wrong). Email received today 01/12 that UPS had rec'd shipment, it's on its way with expected "real" delivery of 01/16. That was 11 working days, if you count 01/02 as a holiday (as it seemed most businesses did) then it was 10 days. Right on time. By the way. I ordered a lower parts kit separately on 01/04. First e-mail sent 01/10. Still no update. (I'm not complaining just noting). This would signify that small parts orders do not necessarily ship faster than uppers which need to be built. PSA is probably just going in order. Based upon my upper, this order should ship in a week. In a busy period as PSA has had, I think that time is reasonable (my opinion only). I would rather PSA take proper time to to build an upper properly, instead of rush and make mistakes. Too quick and I would worry. Now my fingers are crossed with hopes that it is as good as I hope (and have heard about). Still think they need reachable phone support. |
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I too think that if people would do a bit of reading and quit wanting instant gratification then things would be better! PSA has been great ot me I built my first ar with all PSA parts and its been great so far! yes they might need to work on the email/phone part of their CS but other than that I think they are are great company! Um cust service is 50% of your business...... |
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I too think that if people would do a bit of reading and quit wanting instant gratification then things would be better! PSA has been great ot me I built my first ar with all PSA parts and its been great so far! yes they might need to work on the email/phone part of their CS but other than that I think they are are great company! i should not have to wait weeks for an order. my company ships out 700 orders EVERY SINGLE NIGHT, and we do it 7 days a week. if you have an issue with your order, you call in and we fix it. no waiting, and waiting and waiting. If the shipping times are backlogged, a friendly message on the home screen can easily be put up. what is your definition of instant gratification? less than 2 weeks shipping time? i expect when i place the order, it is packed within 1-2 days of receiving the order, and shipped within 3 days. i will not wait 4 weeks for an order, thats crazy. i will buy from someone else who has the smarts to not make their customers wait. i would rather pay more for a local vendor to get the parts i need than to sit there and wait for a month to save 40 bucks. so please, define "instant gratification". after you define it, find another website who will sit on an order for an extended period of time that is worth a shit, and not a custom order. FYI, going on 10 days with no shipping due to "inventory error". losing patience quickly as i needed the parts for an event next saturday. now i have 6xx dollars tied up and nothing to show for it. maybe you are that fast and loose with your money, but i am not. Just an observation, with all the bitching you do about PSA, you sure buy a lot of shit from them. Since you would rather pay more from a local vendor go buy from one and quit buying from PSA. Oh, but you are not fast and loose with your money. Wait, what?  
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+1 X 10^∞ (Edit. <––––- That was supposed to be "times ten to the infinity power" for any math geeks out there.) Akatim, your post compelled me to register here just so I could reply and give you kudos. I've been lurking for quite some time, and am patiently awaiting my upper and a few other parts to finish my first build and first AR. I had hoped to tell PSA to take their time on my order as well, but alas they got it out before my registration was approved. For others with itchy trigger fingers, my order was 979XX on 12/28, it had an upper with a semi-custom configuration and some other off-the-shelf parts. It was scanned by UPS on 1/11. With the holidays factored in, this was 9 business days...well within PSA's promised timeline for an upper. So I figure even with the massive rush they've been managing their orders quite well. For everyone freaking out, give it the appropriate time before escalating to PSA here, or via phone/e-mail. You're just adding to the volume of 'stuff' for PSA, and slowing down the process for others with legit problems (like missing parts, etc...) I suspect others will be suspicious of this, being my first post, and accuse me of being a PSA ninja...I assure you I'm not. So here's a thought that ran through my head when I was a super-n00b: "Uh, duhhhhrrrrr, what the heck is a BCG and FCG." Luckily, after weeks of lurking I've deduced my own answers to most of the slang. I'm sure I'll have some other n00b questions, though, when the cool parts start arriving - and you'll all tell me to RTFM or "use search." To PSA, and the rep who posts here, keep up the good work. If you're still backlogged umpteen-zillion orders, though, perhaps some proactive messaging on your new website and in social-media might be appropriate to deflect some calls/emails. ~Mike Good first post Mike, We think alike....... |
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i should not have to wait weeks for an order. my company ships out 700 orders EVERY SINGLE NIGHT, and we do it 7 days a week. if you have an issue with your order, you call in and we fix it. no waiting, and waiting and waiting. If the shipping times are backlogged, a friendly message on the home screen can easily be put up. what is your definition of instant gratification? less than 2 weeks shipping time? i expect when i place the order, it is packed within 1-2 days of receiving the order, and shipped within 3 days. i will not wait 4 weeks for an order, thats crazy. i will buy from someone else who has the smarts to not make their customers wait. i would rather pay more for a local vendor to get the parts i need than to sit there and wait for a month to save 40 bucks. so please, define "instant gratification". after you define it, find another website who will sit on an order for an extended period of time that is worth a shit, and not a custom order. FYI, going on 10 days with no shipping due to "inventory error". losing patience quickly as i needed the parts for an event next saturday. now i have 6xx dollars tied up and nothing to show for it. maybe you are that fast and loose with your money, but i am not. Well then go buy your parts from someone else who will ship your order within 3 days. Why are you ordering from Palmetto State? They clearly state that they will not ship your order within 3 days. Why are you here bitching? No one gives a damn if you are losing patience. PSA has saved me a hell of a lot more than 40 bucks, and there are plenty of guys here that appreciate the money that Palmetto has saved all of us. Go buy your parts from someone who will meet your expectations. Palmetto State isn't going to miss your business. They have all the happy customers they need. |
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I think the fact that theres a 47 page sticky at the top of this thread of people asking where there orders are and every other post is somone sharing there stories of horrible customer service pretty much speaks for its self. I understand that 2 years ago people were having tremendouse lead times but this isnt 2 years ago. I know that if i make an order ANYWHERE and it takes 2 to 3 weeks to ship i will never order there again.
Personally ive made 4 orders with PSA and I have had no problems (besides missing parts from my LPK) nor have I had to deal with long wait times. But i ordered before the huge surge of black friday and i was one of the first to order my lowers during the christmas sale. Honestly I really like PSA... that being said if they dont do something about the problems there having there not gonna stay around for to long. If you think all the complaing going on here in the forum is it your nuts im sure thats just the tip of the ice berg when it comes to complaints people are having. The problem is they are having issues with the huge increase in sales but most of the new customers that are causing that problem arent going to be repeat after dealing with all the crap there going through to get there stuff. This whole instant gratifation and people need to be paitent argument is hogwash, I make tons of orders over the interent and out side of price the speed of shipping is the biggest decideing factor if i come back to the place again. I can complety understand there being a lead time on anything that involves an upper but besides that theres no excuse for it taking more than 2 to 3 days for a instock item to ship out. Theres story after story of people missing parts form lpk and other things as well its not only cs but quality control. If you cant trust them to put the right things in a lpk why should you trust them to get a upper built correctly. And being able to contact customer service in a timely matter is a must. I garuntee that they have lost allot of customers already becuase of this very thing. All in alli think there trying there best to deal with the issue and i really hope they work them out and get back on track casue from my personal experiance they make quality guns for great prices and when i have had to deal with them they have been nothing but nice. Looks like with the new site and hiring lots of people it might solve its self soon. I hope it all works out and they are a company that stays around for along time. But acting as if the hordes of people making complaints are some how unjustified is not going to make that happen. And to be fair they are always polite and never jump down peoples throats, its the over zealous fanboys on this forum that do that. Its funny that they think there somehow doing PSA a service by pretty much insuring the people they attack will never buy from PSA again. |
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. Go buy your parts from someone who will meet your expectations. Palmetto State isn't going to miss your business. They have all the happy customers they need.
This is exactlly what i mean do you really think your doing PSA a service by saying that. Im sure that PSA cares if they loose him as a customer and if they dont they wont be in bussiness for long with that kind of attitude. In fact i think it does psa a huge diservice not to come out and say your out of line saying crap like that. |
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I think the fact that theres a 47 page sticky at the top of this thread of people asking where there orders are and every other post is somone sharing there stories of horrible customer service pretty much speaks for its self. I understand that 2 years ago people were having tremendouse lead times but this isnt 2 years ago. I know that if i make an order ANYWHERE and it takes 2 to 3 weeks to ship i will never order there again. Personally ive made 4 orders with PSA and I have had no problems (besides missing parts from my LPK) nor have I had to deal with long wait times. But i ordered before the huge surge of black friday and i was one of the first to order my lowers during the christmas sale. Honestly I really like PSA... that being said if they dont do something about the problems there having there not gonna stay around for to long. If you think all the complaing going on here in the forum is it your nuts im sure thats just the tip of the ice berg when it comes to complaints people are having. The problem is they are having issues with the huge increase in sales but most of the new customers that are causing that problem arent going to be repeat after dealing with all the crap there going through to get there stuff. This whole instant gratifation and people need to be paitent argument is hogwash, I make tons of orders over the interent and out side of price the speed of shipping is the biggest decideing factor if i come back to the place again. I can complety understand there being a lead time on anything that involves an upper but besides that theres no excuse for it taking more than 2 to 3 days for a instock item to ship out. Theres story after story of people missing parts form lpk and other things as well its not only cs but quality control. If you cant trust them to put the right things in a lpk why should you trust them to get a upper built correctly. And being able to contact customer service in a timely matter is a must. I garuntee that they have lost allot of customers already becuase of this very thing. All in alli think there trying there best to deal with the issue and i really hope they work them out and get back on track casue from my personal experiance they make quality guns for great prices and when i have had to deal with them they have been nothing but nice. Looks like with the new site and hiring lots of people it might solve its self soon. I hope it all works out and they are a company that stays around for along time. But acting as if the hordes of people making complaints are some how unjustified is not going to make that happen. And to be fair they are always polite and never jump down peoples throats, its the over zealous fanboys on this forum that do that. Its funny that they think there somehow doing PSA a service by pretty much insuring the people they attack will never buy from PSA again. I really think they are having large lead times because they have so many people ordering from them. You say you make tons of orders on the net, well so do most of the people on the forum. I stick with PSA because they are lower than the other places I used to order from. Look how much traffic PSA has now. The word is out that they are selling at excellent prices. Even people that just come into this forum to bash buy from them. I'll wait a little longer for the savings I get. One more thing, if someone doesnt buy from a vendor because of something some "fanboy" posts on the fucking internet then maybe they shouldnt be buying guns anyway. |
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I think most people who are complaining would like to see them succeed and last, providing great ARs at great prices. But the concerns should be addressed for them to last, can't ignore that. I wonder about that. Hopefully that is the case. I am sure some of the guys complaining want Palmetto to succeed. If that is the case, be a grown up and and allow Palmetto to grow. I have been happy with the quality I have received from them and I feel the savings were WELL worth the wait times. They have earned my loyalty and I have assembled close to twenty Palmetto AR's for friends and family in the last year. I am equally sure that some of Palmetto's competitors' fan boys are bitching to intentionally hurt Palmetto State's reputation. |
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sgtward911 i compltey aggree with you. Im just saying to bash the people coming here for answers to the problems there haveing dosent help. The whole purpose of having this subform on here for there company is to interact with the the customer and unfortinalty when there having problems allot of the feedback will be negitive. Like i said i think they handle it very well and go out of there way to make people happy and solve problems but its the morons on here attacking people that turn peple away. All im saying is it dosent help there business. If you were going to a store and some stinky homless guy was at the door yelling obenisties at people as they walk through the door do you think it would help or hurt buisness. Casue that pretty much what is happeing. And yes when people are frustrated with a situation maybe some jerk yelling at them for having a legit complaint that tons of othere people are having to might just be the straw that broke the camels back.
I want PSA to do good also and as stated before I have and will continue to buy from them. I just think allot of the people here do the company a diservice and no matter how much you treat these people like crap until the problems are solved the complaints are going to continue come. |
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I think the fact that theres a 47 page sticky at the top of this thread of people asking where there orders are and every other post is somone sharing there stories of horrible customer service pretty much speaks for its self. Have you read thru that thread? |
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not all 47 pages of it no but ive seen enough to know that the title "Where is my order" pretty much speaks for itself its 47 pages of people asking were there order is. Look i dont have the time or interst to argue with you about it. And as i said im a fan of psa I love the rifle i have that is built by all psa parts and I have 2 stripped lowers in the safe for future use. Ive gotten good deals and my persoanl experiance with customer service is good. All im trying to get across is its counter productive bashing people on here. People arnt able to contact them trough conventeal means and im sure a qucik google search for psa puts this forum at the top of the list so peple are coming here out of frustration looking for help. I think theres way to many comlaints about the same issue for it to just be whiny customers that are being impaitent. They have a seriouse problem that needs to be addressed. And the fact tat there revamping there system and hiring tons of people shows they know they have a problem and are trying to deal with it. Hopefully it works out and they dont loose to many customers before its fixed. But in the mean time I would think its best for all the over zealous people of this forum to just keep there mouth shut and let psa deal with it.
Someone that has no affiliation with PSA telling a paying customer to stop whinning and PSA dosent want or need there bussisnes is just stupid. Im sure that PSA cares very much about having them continue to be a customer. |
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Of course PSA would hate to lose customers, anyone with a brain and has ever worked would know that.
People may bitch and whine but it all boils down to cost.....they still buy becuase of cost and cost alone. There are so many companies pumping out good quality AR's these days that it all boils down to cost. If PSA bumped prices up on par with BCM(just for example) how many would still buy PSA? Or would you just start buying BCM? cheap, fast, reliable - you only get 2 of the 3 with almost any company or product you buy - project triangle....look it up With PSA I get cheap and reliable.....so far anyways....and I am fine with that. Then again, I'm never in a hurry for AR stuff as it's just a hobby, as it is for most of us. If I NEEDED the parts to save my life for some reason then I understand not wanting to wait, which at that point I prob would find another vendor to buy from who is known for fast shipping. But I can almost guarantee they won't be cheaper than PSA. |
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My god people bitch about the dumbest things.
They have to hand build every upper and lower that takes time!!! I swear yall need to calm down PSA has posted pics of pallets of shit shipping so your stuff will come, its better than being on a 6 month wait list for most others. |
I have no problem with the wait since they are building it after I order it. What I do have a problem with is e-mailing them and calling them for two days straight (on the order of a psycho ex girl friend) and can't get a hold of them to cancel said order due to an unexpected monetary issue. The one person I did talk to said she would call me back. Never happened. 
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I have no problem with the wait since they are building it after I order it. What I do have a problem with is e-mailing them and calling them for two days straight (on the order of a psycho ex girl friend) and can't get a hold of them to cancel said order due to an unexpected monetary issue. The one person I did talk to said she would call me back. Never happened. you do know shot show is coming up right? now IDK if PSA will bet here but it has really slowed down stuff in the gun industry, thats just how it works |
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Of course PSA would hate to lose customers, anyone with a brain and has ever worked would know that. People may bitch and whine but it all boils down to cost.....they still buy becuase of cost and cost alone. There are so many companies pumping out good quality AR's these days that it all boils down to cost. If PSA bumped prices up on par with BCM(just for example) how many would still buy PSA? Or would you just start buying BCM? cheap, fast, reliable - you only get 2 of the 3 with almost any company or product you buy - project triangle....look it up With PSA I get cheap and reliable.....so far anyways....and I am fine with that. Then again, I'm never in a hurry for AR stuff as it's just a hobby, as it is for most of us. If I NEEDED the parts to save my life for some reason then I understand not wanting to wait, which at that point I prob would find another vendor to buy from who is known for fast shipping. But I can almost guarantee they won't be cheaper than PSA. This guy has it right. "Cheap, fast, reliable... pick two". I'm nobody special; I've placed maybe eight orders from PSA and all shipped within a reasonable length of time. Even the two $49 lowers last Father's Day and the two complete uppers on Black Friday, and they made two really, really nice carbines. Like any other retailer, sooner or later they will prosper or fail based upon reputation. Looks to me like PSA is going to establish itself as a company that sells high quality AR "stuff" at very attractive prices that SHOULD make up for shipping a bit slower than most of their competitors. So there you go. If that doesn't work for you, why torture yourself? To all the pissers and moaners out there screaming they should hire a bigger staff so they can fill and ship orders faster and train a battalion of telephone answering sweethearts waiting to reassure you, field silly questions and change orders because customers can't make up their minds I would ask how much overhead do you want PSA to have to factor into their pricing structure? This "customer service" shit is just getting stupid. Do us all a huge favor. Order your stuff from PSA and while you're waiting for it start figuring out how you're going to do your part to make damned sure Mr. Obama isn't re-elected or you're going to have a lot of other things to bitch about about 18 months from now. |
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I have no problem with the wait since they are building it after I order it. What I do have a problem with is e-mailing them and calling them for two days straight (on the order of a psycho ex girl friend) and can't get a hold of them to cancel said order due to an unexpected monetary issue. The one person I did talk to said she would call me back. Never happened. you do know shot show is coming up right? now IDK if PSA will bet here but it has really slowed down stuff in the gun industry, thats just how it works PSA posted in another thread that they will be at S.H.O.T. all next week. |
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I like PSA, and can put up with a little bit of wait time. I cannot though put up with them shipping my loweres to a FFL I have never dealt with and not the one I selected. I am waiting n the out come of this. The shop was closed Saturday so I have to take time off and go give them a heads up that my order is coming to them. I mean it is not even in the same town.
A may give them another chance on other things but certainly not getting anymore lowers. I think they are doing us gun guys a pretty good service, they just need to tighten their shot group up a little. |
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This is the first I have heard of this. We can ship the lowers to your FFL and have the others sent back to us. Let us know what you want us to do.
Thanks, Jamin Quoted:
I like PSA, and can put up with a little bit of wait time. I cannot though put up with them shipping my loweres to a FFL I have never dealt with and not the one I selected. I am waiting n the out come of this. The shop was closed Saturday so I have to take time off and go give them a heads up that my order is coming to them. I mean it is not even in the same town. A may give them another chance on other things but certainly not getting anymore lowers. I think they are doing us gun guys a pretty good service, they just need to tighten their shot group up a little. |
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This is the first I have heard of this. We can ship the lowers to your FFL and have the others sent back to us. Let us know what you want us to do. Thanks, Jamin Quoted:
I like PSA, and can put up with a little bit of wait time. I cannot though put up with them shipping my loweres to a FFL I have never dealt with and not the one I selected. I am waiting n the out come of this. The shop was closed Saturday so I have to take time off and go give them a heads up that my order is coming to them. I mean it is not even in the same town. A may give them another chance on other things but certainly not getting anymore lowers. I think they are doing us gun guys a pretty good service, they just need to tighten their shot group up a little. I think at this time it is best that I just pick them up at the shop that they are getting sent to. I am gonna head over there today and let them know they are coming. |
