I doubt this is your department, but I'm having an heck of a time getting any response from your research team. I've sent three emails from one account, and two from another trying to find the status of three different "PreBan" rifles.
Previously, I've received confirmation in three different modes. Once over the phone, once by email, and once (and the best) by snail mail. Nothing looks better than a reply on BM letterhead saying that you got a good one!
Anyways, if there is something I'm doing wrong, please let me know. I use the automated form from your website (chosing option #6). I hope to hear something soon. Thanks!