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7-10 business days is the average turnaround time. This time of year might be just a touch busier though. If you'd like, email me your name and contact info and I can get back to you and let you know what's going on with it. Thanks! - Jimmy ([email protected]) |
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Originally Posted By VortexOptics: 7-10 business days is the average turnaround time. This time of year might be just a touch busier though. If you'd like, email me your name and contact info and I can get back to you and let you know what's going on with it. Thanks! - Jimmy ([email protected]) |
2nd loser at Cola Warrior East 2
"Be polite, be professional, but have a plan to kill everybody you meet." -Major General Mattis
"Be polite, be professional, but have a plan to kill everybody you meet." -Major General Mattis
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Originally Posted By VortexOptics: Anytime- we are happy to have you as a customer! Thanks again. We appreciate it! |
2nd loser at Cola Warrior East 2
"Be polite, be professional, but have a plan to kill everybody you meet." -Major General Mattis
"Be polite, be professional, but have a plan to kill everybody you meet." -Major General Mattis
I sent you guys mine today. Got it yesterday and when I turn on the illumination several imperfections that appear to be scratches are visible and block the field of view. They aren't present without illumination, but I can't see the center dot of the viper pst 1x4 without illumination, at the time of day I'll be hunting. Hope to get it back before deer season is over. 
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Originally Posted By tex7488: I sent you guys mine today. Got it yesterday and when I turn on the illumination several imperfections that appear to be scratches are visible and block the field of view. They aren't present without illumination, but I can't see the center dot of the viper pst 1x4 without illumination, at the time of day I'll be hunting. Hope to get it back before deer season is over. |
www.vortexoptics.com
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Originally Posted By VortexSam:
Sorry about the issue. We should be able to get it taken care of very quickly. Usually it's about a 7-10 day turn around time. When does your deer season end? Originally Posted By VortexSam:
Originally Posted By tex7488:
I sent you guys mine today. Got it yesterday and when I turn on the illumination several imperfections that appear to be scratches are visible and block the field of view. They aren't present without illumination, but I can't see the center dot of the viper pst 1x4 without illumination, at the time of day I'll be hunting. Hope to get it back before deer season is over. Still have a month. Plenty of other stuff to use until it comes back though.
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Originally Posted By tex7488: Still have a month. Plenty of other stuff to use until it comes back though. Originally Posted By tex7488: Originally Posted By VortexSam: Originally Posted By tex7488: I sent you guys mine today. Got it yesterday and when I turn on the illumination several imperfections that appear to be scratches are visible and block the field of view. They aren't present without illumination, but I can't see the center dot of the viper pst 1x4 without illumination, at the time of day I'll be hunting. Hope to get it back before deer season is over. Still have a month. Plenty of other stuff to use until it comes back though. |
www.vortexoptics.com
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My Diamond back 2-7x35 failed today at the range after 1 round. Fired it, lens went blurry. Thought I may have breathed on it or something, it was cold out. Let it sit a minute, no dice. Unloaded the rifle and looked down the front of the tube and one of the lenses was laying loose on it's side inside the scope. Looks like I'll be sending it in for repair either tomorrow or next week.
I was just glad I took a bunch of rifles since it was over an hour drive to get to the range. |
"The very atmosphere of firearms anywhere and everywhere restrains evil interference- they deserve a place of honor with all that is good."----George Washington
Tennessee Squire
Tennessee Squire
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Originally Posted By VortexSam:
Sounds good, we should have it back in plenty of time then. If you need anything just let me know. Have a great weekend! Originally Posted By VortexSam:
Originally Posted By tex7488:
Originally Posted By VortexSam:
Originally Posted By tex7488:
I sent you guys mine today. Got it yesterday and when I turn on the illumination several imperfections that appear to be scratches are visible and block the field of view. They aren't present without illumination, but I can't see the center dot of the viper pst 1x4 without illumination, at the time of day I'll be hunting. Hope to get it back before deer season is over. Still have a month. Plenty of other stuff to use until it comes back though. They got it back to me in two weeks fixed completely. Unfortunately the range I was a member of closed down so I still haven't got to try it out yet! Great customer service though. |
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Originally Posted By bdawg998: My Diamond back 2-7x35 failed today at the range after 1 round. Fired it, lens went blurry. Thought I may have breathed on it or something, it was cold out. Let it sit a minute, no dice. Unloaded the rifle and looked down the front of the tube and one of the lenses was laying loose on it's side inside the scope. Looks like I'll be sending it in for repair either tomorrow or next week. I was just glad I took a bunch of rifles since it was over an hour drive to get to the range. |
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Originally Posted By tex7488: They got it back to me in two weeks fixed completely. Unfortunately the range I was a member of closed down so I still haven't got to try it out yet! Great customer service though. Originally Posted By tex7488: Originally Posted By VortexSam: Originally Posted By tex7488: Originally Posted By VortexSam: Originally Posted By tex7488: I sent you guys mine today. Got it yesterday and when I turn on the illumination several imperfections that appear to be scratches are visible and block the field of view. They aren't present without illumination, but I can't see the center dot of the viper pst 1x4 without illumination, at the time of day I'll be hunting. Hope to get it back before deer season is over. Still have a month. Plenty of other stuff to use until it comes back though. They got it back to me in two weeks fixed completely. Unfortunately the range I was a member of closed down so I still haven't got to try it out yet! Great customer service though. |
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Originally Posted By Badass03:
I have a viper hs that won't hold a group smaller than 10 inches at 100 yards. My remington 700 was shooting sub moa until I slipped and fell during deer season. Bashed the scope on some rocks real good. How does the warranty work? Thanks in advance! Just shoot them an email through their website, tell them your problem. They'll send you a sheet to fill out and you ship it in. They fix it and send it back. |
"The very atmosphere of firearms anywhere and everywhere restrains evil interference- they deserve a place of honor with all that is good."----George Washington
Tennessee Squire
Tennessee Squire
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Originally Posted By bdawg998:
Just shoot them an email through their website, tell them your problem. They'll send you a sheet to fill out and you ship it in. They fix it and send it back. Originally Posted By bdawg998:
Originally Posted By Badass03:
I have a viper hs that won't hold a group smaller than 10 inches at 100 yards. My remington 700 was shooting sub moa until I slipped and fell during deer season. Bashed the scope on some rocks real good. How does the warranty work? Thanks in advance! Just shoot them an email through their website, tell them your problem. They'll send you a sheet to fill out and you ship it in. They fix it and send it back. Thanks |
Some days its just easier to be an asshole.
Joined:
Jan 2009
Posts:
6835
EE: 100% (276)
ND, USA
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Vortex,
My Diamonback HP came with a set of lens caps but there are no lenses. That sort of means they're ineffective. It's not a problem for me as I wasn't going to use them anyway. I'm just giving you a heads up in case anyone else complained and it seemed odd. |
Proud Member of Team Ranstad .... The Fantastic Bastards
You have enemies? Good.That means you've stood up for something, sometime in your life.-W. Churchill
The mob is fickle, brother.
You have enemies? Good.That means you've stood up for something, sometime in your life.-W. Churchill
The mob is fickle, brother.
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Hey guys, feel free to call (800-426-0048 ext. 5) or email ([email protected]) us anytime with your concerns and we will be happy to help you the best we can over the phone. If it's not something that we can get solved over the phone, we will get you in touch with customer care and they will help you out and get the issue resolved. Sorry to hear what happened but please let us know if there's anything else we can do to help. Thanks again. |
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Originally Posted By AWDeity: I sent you Vortex a broken PST 2.5-10x32 FFP. VortexOptics, you sent me an entirely new scope. http://blackandwhiteflowerspictures.weebly.com/uploads/1/3/3/4/13340905/2846068.jpg |
| Quick warranty question: I just received a Vortex Viper PST 4-16x50 scope I purchased on the EE as "used, but like-new". However, when I took it out of the box to play with, the wind age turret is anxiously canted or cocked, so much that I can't turn it at all. There is a mark on the turret where it was obviously dropped or hit. I understand I have an issue with the seller for not delivering the scope in the condition as described but I am curious, is this something Vortex covers under their warranty? I really like the scope; I currently have a PST 2.5-10x44 on another rifle and love it. Thanks. |
| Wanted to drop some positive feedback for Vortex real quick. I called to order some replacement parts (not damaged or faulty just needed some OEM pieces replaced) yesterday. First of all reaching a live person on the phone with Vortex customer service who could actually help me (and spoke English well) was extremely fast and easy. Not only did they get me taken care of but they sent my replacement parts to me free of charge even after I insisted I pay for the items. No bullshit, no problems, no cranky customer service reps, just a nice guy taking care of a customer. It certainly made my day! Thanks for making quality products and going the extra mile for your customers!!! |
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I've had my like new SPARC for under two years and it was absolutely trouble free until yesterday. While turning it off by holding down the on/off button until the dot goes out, as soon as I remove my finger from the button the dot reappears. The only way to turn it off is by removing the battery. I have the posted number for customer service and will give them a call tomorrow. |
- "The .30-06 is never a mistake." - Col. Townsend Whelen
- Load up on guns and bring your friends...
- Load up on guns and bring your friends...
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Generally, when we hear that, it is solved by just replacing the battery. At 2 years, you're probably due for a new one. If it were me, I would try a new battery and if that works (and it probably will), awesome. If that doesn't work, please let us know. Customer care would be more than happy to get it in for a look. |
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Originally Posted By VortexOptics:
Generally, when we hear that, it is solved by just replacing the battery. At 2 years, you're probably due for a new one. If it were me, I would try a new battery and if that works (and it probably will), awesome. If that doesn't work, please let us know. Customer care would be more than happy to get it in for a look. I have a dozen of the original SPARCs. Will agree the battery is usually the culprit. Just had to send one back that kept cutting off, then wouldn't come back on. As an example of the warranty turnaround, it just got back today. They had it ~72 hours. 
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I'd like to give some feedback on an issue I had with my new vortex scope. I contacted vortex via email about my issue and received a response almost immediately that they would take a look at the scope. After shipping it back to them they had a new scope in the mail in about 24 hours. The new scope works flawlessly and I couldn't be happier. Thanks vortex for the excellent warranty and special thanks to Colleen for outstanding customer service. |
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Originally Posted By _Crog: I'd like to give some feedback on an issue I had with my new vortex scope. I contacted vortex via email about my issue and received a response almost immediately that they would take a look at the scope. After shipping it back to them they had a new scope in the mail in about 24 hours. The new scope works flawlessly and I couldn't be happier. Thanks vortex for the excellent warranty and special thanks to Colleen for outstanding customer service. |
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Originally Posted By abpt1: I sent my Vortex in today for repair. What is the wait time on repairs ? (Had to send my eotech off too today ...lol guess I need some Iron sites..) |
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Originally Posted By VortexOptics: What optic did you send in? I think they are running different wait times on riflescopes, binos, etc. Originally Posted By VortexOptics: Originally Posted By abpt1: I sent my Vortex in today for repair. What is the wait time on repairs ? (Had to send my eotech off too today ...lol guess I need some Iron sites..) year, so when its done it done .....I honestly was on the fence when I bought this sight but now that I have had it a while and used it I really like it! (even though it's currently nonfunctional).  |
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Originally Posted By abpt1: Its a Strikefire I completely understand this is a very busy time of year, so when its done it done .....I honestly was on the fence when I bought this sight but now that I have had it a while and used it I really like it! (even though it's currently nonfunctional). Originally Posted By abpt1: Originally Posted By VortexOptics: Originally Posted By abpt1: I sent my Vortex in today for repair. What is the wait time on repairs ? (Had to send my eotech off too today ...lol guess I need some Iron sites..) Thanks again! |
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Originally Posted By VortexOptics: Glad you like it so much! If you still haven't heard back, give customer care a call and they can check on the status for you. Their number is 800-426-0048 ext. 6 Thanks again! Originally Posted By VortexOptics: Originally Posted By abpt1: Originally Posted By VortexOptics: Originally Posted By abpt1: I sent my Vortex in today for repair. What is the wait time on repairs ? (Had to send my eotech off too today ...lol guess I need some Iron sites..) Thanks again! Thank you again! Abpt1 |
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Originally Posted By abpt1: My replacement optic arrived yesterday! The customer service I received was top notch,fast response and quick turn around. I can definitely see myself buying another vortex in the near future. Thank you again! Abpt1 Originally Posted By abpt1: Originally Posted By VortexOptics: Originally Posted By abpt1: Originally Posted By VortexOptics: Originally Posted By abpt1: I sent my Vortex in today for repair. What is the wait time on repairs ? (Had to send my eotech off too today ...lol guess I need some Iron sites..) Thanks again! Thank you again! Abpt1 |
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Originally Posted By Rocksarge:
I'm not gonna void my warranty if I krylon it am I? Originally Posted By Rocksarge:
I'm not gonna void my warranty if I krylon it am I? Originally Posted By VortexOptics:
No sir, go right ahead and paint that bad boy! Woohoo. Just picked up a scope for myself and was wondering about just this. Going to zero on Saturday then she'll be painted. |
Quick turn around for me. After waiting for weeks and weeks and then being told to expect to wait several more weeks for my order from O.P.  I canceled and ordered the Venom through Amazon. Got it last Sunday and it wouldn't turn on.  Monday I call and got a label, sent it out Tues, got an email Thurs saying it was received and Friday another email saying a package is on the way back to me. Probably a new one.
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Originally Posted By USMC2671:
Quick turn around for me. After waiting for weeks and weeks and then being told to expect to wait several more weeks for my order from O.P. I canceled and ordered the Venom through Amazon. Got it last Sunday and it wouldn't turn on. Monday I call and got a label, sent it out Tues, got an email Thurs saying it was received and Friday another email saying a package is on the way back to me. Probably a new one.
Sorry for the hassle on both accounts. I hate to hear that happened, but I'm glad we got it turned around quick. Let us know if there is anything else we can do to help! |
www.vortexoptics.com
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My old strikefire 1 started having switch issues after many years of hard use. The switch housing was almost worn through from use.
Sent it back to vortex and had a new strikefire 2 within a week. Now that's service! The strikefire lasted longer than some of my eotechs fyi. Keep up the good work vortex! |
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@vortexoptics I'm considering buying a second razor 1-6 used. It has a noticeable dent on the end of the tube near the objective lens. The lens and function is unaffected.
Since it doesn't really affect function, is this something that it could be sent in for? Could that even be fixed? |
"More sharp classes, so I don't rape the enemy" - NeoSaffiru
#tacticalopulence -Mister-Z
#tacticalopulence -Mister-Z
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Originally Posted By angelbeast6:
@vortexoptics I'm considering buying a second razor 1-6 used. It has a noticeable dent on the end of the tube near the objective lens. The lens and function is unaffected. Since it doesn't really affect function, is this something that it could be sent in for? Could that even be fixed? 
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www.vortexoptics.com
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The dot on my 2+ year old Strikefire wouldn't turn off when the rifle slid out of the safe onto the floor at home. Tried a new battery, still wouldn't turn off, so I sent it in. Tracking showed it arrived at Vortex on Friday and was in my hands the next Friday. Switch replaced, lens cleaned and a new battery installed.
Was able to take it to the range yesterday to zero it. Optic works fine, but disappointed that the new switch didn't help my shooting.
I will be in the market for a new scope in the fall and a Vortex is definitely under consideration. Thank you. |
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Originally Posted By JWnTN:
The dot on my 2+ year old Strikefire wouldn't turn off when the rifle slid out of the safe onto the floor at home. Tried a new battery, still wouldn't turn off, so I sent it in. Tracking showed it arrived at Vortex on Friday and was in my hands the next Friday. Switch replaced, lens cleaned and a new battery installed. Was able to take it to the range yesterday to zero it. Optic works fine, but disappointed that the new switch didn't help my shooting.
I will be in the market for a new scope in the fall and a Vortex is definitely under consideration. Thank you. |
I'll Recommend you guys
I’m in the process of replacing my Aim Sport 3-12x50mm XPF that is on my DPMS / AR10a2 Carbine with one of your Crossfire II 3-12x56mm AO Hog Hunter Riflescopes. I want to know if I paint the scope will it affect the warranty.
Wolf |
.308 Isn't an area code, but it can still make long distance calls.
https://gfycat.com/SillyEnormousIntermediateegret
https://gfycat.com/SillyEnormousIntermediateegret
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Originally Posted By Wolf1952:
I'm in the process of replacing my Aim Sport 3-12x50mm XPF that is on my DPMS / AR10a2 Carbine with one of your Crossfire II 3-12x56mm AO Hog Hunter Riflescopes. I want to know if I paint the scope will it affect the warranty. https://i.imgur.com/hQQEvKx.jpg Wolf
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www.vortexoptics.com
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I just ordered one of your CROSSFIRE II 3-12X56 AO HOG Hunter (CF2-31049). Can you tell me what Butler Creek lens covers I need to put on this scoop? Wolf |
.308 Isn't an area code, but it can still make long distance calls.
https://gfycat.com/SillyEnormousIntermediateegret
https://gfycat.com/SillyEnormousIntermediateegret