Posted: 7/24/2010 12:32:29 AM EDT
| Any idea how long it's gonna take Eagle to get these back to us?? |
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I applaud the level of service the notice provide the end users.
Adding One Question. Is there an easy way to confirm the bar stich is missing? Can a photo be posted of its location? I would rather confirm this prior to sending it in for an unknown amount of time for repair if not needed. |
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Neeglik,
These repairs are being handled as a priority by Eagle's QA department. It has to go from their CS department to the QA department and back to CS to be shipped out so it should be in their hands for no more than 1 week. Needless to say, we were extremely angered when we found out about this, but Eagle has cooperated fully and met our demands for an apology letter to our customers as well as a comprehensive repair plan. We're sorry this has affected your PIG PC. 
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Quoted:
As a follow up to that question, I have another. The email states that it is a problem where the shoulder straps attach, but it's asking for the front panel only. The shoulder straps attach to the rear panel. Is this a misprint? No, not a misprint. The stitch in question is where the 1" webbing strap attaches to the front carrier panel. You can check your carrier by removing all the pouches/components/armor/etc., detaching the front panel, and turning it inside out from the SOFT ARMOR/FOAM BACKER COMPARTMENT, and not the main plate compartment. The following pics were provided this morning by a customer who is a professional end-user (thanks PC!): NO BARTACK (NEEDS REPAIR) 
BARTACK (GOOD TO GO) *The Bartack can be identified by the zig-zag stitching pattern along the entire length of the 1" stitch. An easy reference is that it is the same stitch used in securing the Molle webbing on the outside of the PIG PC. 
If you did not receive an email from us, your PC is good to go. |
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Mine is at the post office ready to pick up, so let's see what is in the box this afternoon, I am guessing nothing extra too. Eagle has crossed the point of no return for the little extra feel good things they can do for their customers.
Update: Nothing extra but a catalog in the return box, I assume the shipping reimbersment will arrive via letter. No free stuff. |
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MFS,
Did they return the paperwork you sent with your info and shipping cost on it? The stuff I sent was stapled to a scribbled work order, so I hope they made a copy or something. BTW, I agree on the assessment on Eagle. I'm kinda disappointed. Hey, at least you got a catalog! LOL |
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Nope, my original paperwork was not returned. I did not think about making a copy, however I do have the postal receipt with tracking and cost to prove what it cost to return it to them.
Oh, I took the foam out when I mailed it, I did get new foam when they returned it. 
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Yeah, I did the same with the foam and got new foam too. Honestly, I'm wondering if they repaired mine or just sent a new one they had. I'm pretty sure mine had a lot more of my dog's hair all over it. I had burned loose threads too. This one just looked a little different.
If I don't get something from them about the reimbursement schedule in a week or so, I'll start emailing around. |
Last I was told, they will be cutting individual checks. There is nothing we can do any further to hasten Eagle's hands on this matter- I have threatened everything from taking our business elsewhere to defecating on their sale office floor. 
You can direct any questions regarding these reimbursements or repairs to [email protected]- that is our customer service rep who is the gateway for all PIG PC returns. |