Posted: 4/9/2008 3:55:08 PM EDT
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I've been seeing a lot of complaints about CMMG's customer service. After going about 48 hours without a reply to my email, I decided to do something positive and make some suggestions. #1: Don't charge credit cards or deposit checks until after you know all the parts are in stock and assembly will begin that day. #2: Hire more customer service reps or out-source it to a call center. #3: If a customer supplies an email address, he/she should receive the tracking number of the shipment by email at least by the end of the day it is shipped. (Number 3 might already be done, but I just don't know it yet.) |