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[ARCHIVED THREAD] - Small Mistake

Posted: 4/12/2010 5:55:59 AM EDT

I just got my upper back from Adco today. Order #4790884. Your work was excellent as usual, but it appears you accidentally installed a Surefire FH556 flash hider when I had requested a MB556K muzzle brake. I'm slightly disappointed because I paid more for the MB556K and hate losing time when sending my rifle out.

Thanks.

Posted: 4/12/2010 6:43:01 AM EDT

[#1]

Sorry, send it back. We'll install the brake, and refund all your shipping expenses.

Posted: 4/12/2010 6:46:15 AM EDT

[#2]

OR - if you want the flash hider I'll refund the full purchase price you paid for the brake and the flash hider will be a freebie.

Posted: 4/12/2010 7:14:15 AM EDT

[#3]

sounds like you guys have top notch customer service...

Posted: 4/12/2010 7:18:33 PM EDT

[#4]

Quoted:
OR - if you want the flash hider I'll refund the full purchase price you paid for the brake and the flash hider will be a freebie.

I'll take you up on that deal. Let me know what I need to do to follow through.

Quoted:
sounds like you guys have top notch customer service...

Adco is awesome. I haven't dealt with them too much (2 times) but they've been phenomenal both times. They do excellent, fast work at a great price.

Posted: 4/13/2010 5:18:40 AM EDT

[#5]

I just emialed you a secure link to submit your info for the refund.
sorry for the hassle.

Posted: 4/13/2010 5:23:44 AM EDT

[#6]

Quoted:
I just emialed you a secure link to submit your info for the refund.
sorry for the hassle.

Got it.

I appreciate you guys going the extra mile for me. I will continue to use Adco for work I need.

Thanks again for the excellent customer service.

[ARCHIVED THREAD] - Small Mistake

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[ARCHIVED THREAD] - Small Mistake

[ARCHIVED THREAD] - Small Mistake