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[ARCHIVED THREAD] - Missing Parts

Posted: 5/29/2012 5:20:01 PM EDT

How do I go about getting parts for stuff I bought from MidwayUSA? My FDE MIAD came without a screw and pin (bag wasn't inside the grip) and one of the ASAP's was also missing the bag with the 2 blocks.

How do I get parts? This stuff appeared sealed from the factory.

Thanks.

Posted: 5/29/2012 5:38:35 PM EDT

[#1]

Call or email them, I've done it twice and they are more than happy to help you out. They really do rock when it comes to customer service!

Posted: 5/29/2012 7:00:48 PM EDT

[#2]

ask Midway - I've had this happen, I think they take returned gear and ship it back out if it looks good to go without doing a close accounting.

Posted: 6/13/2012 10:48:59 AM EDT

[#3]

So I emailed Magpul and explained what happened and got a response the same day - and on 5/31 they told me that they'd be shipping the missing pieces out to me as soon as possible.

it's 6/13 and I haven't gotten anything yet. Pretty sure I just slipped through the cracks (which is a bummer because my wife's rifle has been in pieces for over 2 weeks, and now the STR in ODG I ordered 4 months ago shipped out and will be here Friday and I still won't be able to put it back together).

Posted: 6/13/2012 12:45:40 PM EDT

[#4]

Call and talk to Justin, he will get you squared away ASAP.

Posted: 6/14/2012 3:40:31 PM EDT

[#5]

Thanks Stick.

Amber West answered my initial email, but my follow up email is still unanswered. I'll call Justin in the morning.

Posted: 6/19/2012 6:41:18 AM EDT

[#6]

I didn't even get to call, after I posted here I got an email the next day with a tracking number.

Great service, love it.

[ARCHIVED THREAD] - Missing Parts

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[ARCHIVED THREAD] - Missing Parts

[ARCHIVED THREAD] - Missing Parts