Posted: 11/7/2008 2:10:27 PM EDT
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Been trying to find out what's up with my "The Art of the Carbine" order. I ordered on the 21st and still haven't been charged on my card and haven't received it either.
I have called numerous times and haven't got through to anyone. I have left voice mails on two occasions as well. I have sent e-mails to the e-mail address listed on the MAGPUL website as the Customer Service e-mail address with no reply. I have read, and I understand that you're checkout software is behind the times. I also understand that mail to my FPO address take about 5 to 7 days to arrive. I just want to know if there is a problem with my order and if/when it should ship to me. Thanks In Advance and Keep the Production running. I am sure you guys are busy as hell. Mike ETA: Order# 17877 |
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I'd ordered some OD XTM panels a little while after they came out. After three weeks of not hearing anything, I called them and was told they'd ship "next week". Next week came and went, I called them again, got the same response, "next week". I didn't get my order next week, and I called them again and was told (again) "next week". They didn't come again, and I said to myself "fuck 'em, I'm not calling again". The XTM panels finally showed up three and a half months after I'd ordered them.
I like Magpul products; but I won't ever order from them again. Fuck their lying asses. 
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Quoted:
I'd ordered some OD XTM panels a little while after they came out. After three weeks of not hearing anything, I called them and was told they'd ship "next week". Next week came and went, I called them again, got the same response, "next week". I didn't get my order next week, and I called them again and was told (again) "next week". They didn't come again, and I said to myself "fuck 'em, I'm not calling again". The XTM panels finally showed up three and a half months after I'd ordered them. I like Magpul products; but I won't ever order from them again. Fuck their lying asses.  Please don't turn this into a MAGPUL bashing thread. |
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Quoted:
We've been a little busy guys. Hang in there and try to call again. Ask for Justin. As far as the Fuck you comment, that really hurt my feelings  .
Drake Thanks for the reply. Are their any customer service e-mail addresses that get checked? I have called quite a few times, acutally just tried again. A phoen call from here isn't free like it is back in the states from a cell phone. Before long I am going to add another 10 bucks in phone calls to what it cost me to get the DVDs. I have never had the option to ask for Justin, only the option to leave a voicemail for Jessica and those are not producing results. Keep those polymers flowing NicholsMF |
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Quoted:
Sorry to hear that you haven't gotten any replies. I will look into this order Monday morning when I get back to work. Justin Beard Tech Support / Customer Service No worries, as I said, I know you guys are busy and we appreciate you being busy. I just want to give you some money and get my stuff. Thanks Justin. I appreciate it. |
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Quoted:
I'd ordered some OD XTM panels a little while after they came out. After three weeks of not hearing anything, I called them and was told they'd ship "next week". Next week came and went, I called them again, got the same response, "next week". I didn't get my order next week, and I called them again and was told (again) "next week". They didn't come again, and I said to myself "fuck 'em, I'm not calling again". The XTM panels finally showed up three and a half months after I'd ordered them. I like Magpul products; but I won't ever order from them again. Fuck their lying asses. Sorry to here about that. The original XTM mold was very small and the orders took us by suprise until we could get a bigger mold online. If you order from us again you can drop me an email and I will make sure the order goes out. |
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Saw the link and I see that you can't export DVDs.
That doesn't answer the question as to why my order placed on 21 October still hasn't shipped to Rockwood Tennessee, the shipping address I had to enter because the shopping cart software wouldn't figure shipping for my FPO address. I only asked in the order to comments to ship to my FPO if possible. My shipping address as entered was my parents house in TN, they can FWD to me. It was clearly states in the order comments that I preferred to have them shipped to my FPO but if they couldn't to ship the my shipping address as entered on the order. |