Posted: 6/1/2013 1:30:19 AM EDT
| Anyone else burdened with this pile of crap? |
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Anyone else burdened with this pile of crap? I was for the first 15 years of my career, reports, record keeping and dispatch. We went with a multi-agency linked system now call Clemis. Used to love the update weekends, where the system would be down for three days and then still be FUBAR'd on monday, lol. When we went away from New World they still didnot have word wrap, spell check and a shit load of other things. Only thing I liked about New World was it was pretty easy to search stuff on, but we were only on with 4 other agencies at the time. We are on with something close to 200 agencies now with Clemis. J- |
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They did their sales pitch to us around 3 years ago when we were looking at vendors of various programs. IIRC they lost out in an early vote Lucky bastard. New World is the most worthless piece of shit I have used. That includes shit programs built by cops with a couple computer classes. Thankfully, we may be getting rid of it soon. I only hope they spend more time researching the replacement than they did when they chose new world. |
| Running this for last two or three years. Between Sprint issues and New World issues and updates it was a total cluster for nearly the first two years. It still goes down from time to time. Our talk function between cars went down for a couple months before it was fixed again....and the list goes on. |
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it is what it is.
we have it where i work we all hate it, we all bitch about it, and it doesnt do any good, because even if i walked in with $25 million dollars in cash, and said "pretty please get rid of new world" nothing would be done about it. hmmmmm- sounds like so many other internal things in our line of work that we have NO freaking control over thank god im going on vacation tonight after i get off work! 
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| Don't do it!!!! Buggiest pile of crap ever! System is only able to actually do 1/3 of what they claim... The user interface is not user friendly at all, unless you have a wide-screen monitor and last I checked, I have not seen an MDC with a HD screen. Makes report writing in the car a pain in the dick. Dispatch screens are terrible to access call info quickly while en route to the call. It was obviously designed by a desk jockey who's never attempted to operate a computer in a squad car. I'd rather go back to handwritten reporting than use that piece of shit one more day... |
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Our "Admin" has been trying to get this crap pushed down our throats for almost 5 years now. Keeps getting pushed back and back, good for us. All I hear about it is it sucks big balls. Glad we dont have it yet but the shit storm is coming. And one big shit storm it will be.....you have no idea!!! Yeah, we got smothered with that mountain of dung. It's the Perfect Storm of how not to design LE software, run "customer service" or anything else. I was in on the selection process but the Dept heads (multi agency setup) wouldn't listen to my input. So we had to live with it. 
I could talk for days about all the issues and just scratch the surface but here's the gist: Corporate culture of lying, not following up issues, blaming the customer, stonewalling, talking in circles until you just hang up, ad naseum. They will literally bleed your budget to death with "service" contracts. I was head of crime lab/scene and related evidence. We had evidence "disappear" after it'd been entered and accepted by the system. We had evidence move to different case numbers and case numbers change. Evidence associated with a particular name would mysteriously move to another person's name. None of this was their fault, it was always operator error even when I had hard evidence of their problem. Every operation takes far, far more work than a logically designed system. Example, one of the Det. Lts counted out a particular operation that took 4 steps in our previous mainframe system.....now took 19 steps in New World. And so on, and so on. To fix a few of the problems (they would never fix all of them) they came out with patches/updates which I dreaded. Every time an update happened something that was working would either stop or be screwed up somehow. Sometimes it took months to find out what quit working. New World (we called it Lost World) was always crashing or be down for maintenance. Mobiles were even worse off than my area of concern. The really smart agency administrators ran from NW, the smart ones dumped NW after dealing with it for awhile. The rest still lurch and stumble along. I still have a copy of the email from our chief stating only the chief was allowed to talk to other agencies who would call to ask about Lost World.  Lost World management would complain to our brass (and sheriff) when they lost a sale because a potential victim would talk an officer, detective or deputy who'd tell them what a POS it is. So to appease LW powers our "leadership" became puppets of the corporation.
It did do one thing.....it helped me decide to retire. Five years of dealing with Lost World was more than I could handle. |
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Haha...I'm not LEO, but a software engineer poking around this forum...my first job out of college was at New World. Don't know if this is still the case, but when I was there NWS would hire anything with a pulse and a college degree (yes, even me). Then they made them sign a 3 year contract and 50 hour minimum workweek was mandatory. Lots of turnover (the contract was never enforced and probably illegal). A few capable people worked there, they were always stressed out and everyone was constantly putting out fires of one kind or another. Most folks used NWS to get a little time in the industry, then moved on to greener pastures.
NWS was a hellhole when I worked there, and last time I spoke with someone still there he said it was still the same. Sorry to hear so many are stuck using their crappy software. |