Posted: 1/18/2009 12:56:43 AM EDT
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I just called ATT to see if it was possible to get transcripts of my outgoing messages from the phones on my plan.......... guy on the other end say yeap you sure can ..with a lawyer and a court order.... I told him, I dont want incoming messages, just my outgoing ones...dont matter...
HOW FUCKING STUPID IS THAT!! |
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I have att and my bill comes every month for 5 phones. Every call incoming and outbound is shown so they can justify the outragoues charges I must pay to keep in contact with my kids. I would drop them in a heartbeat if it was any other way.
I get the numbers they call or att dont get my dollars. |
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are you talking about txt messages? Yeap, OUTGOING text messages from MY phone, I had a bunch of info I needed that I sent out a couple weeks ago and I mistakenly deleted them on my phone And cannot for the life of me figure out where I put the info at in my office... So I figured what the hell maybe I can easily call them up and get a copy of outgoing text that I sent.....their answer is above..... |
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are you talking about txt messages? Yeap, OUTGOING text messages from MY phone, I had a bunch of info I needed that I sent out a couple weeks ago and I mistakenly deleted them on my phone And cannot for the life of me figure out where I put the info at in my office... So I figured what the hell maybe I can easily call them up and get a copy of outgoing text that I sent.....their answer is above..... From http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB90056 Answer Center How can I view my wireless bill online? Question: How do I view my bill online? How do I check bills online? How do I check invoice online? I need to check last couple of month's phone bills. How do I do that online? How do I review bill details? When is my bill viewable online? Answer: You can view your bill online from the myWireless Account home page by selecting the View Full Bill link in the Bill & Payments box or by clicking here: View Bill (logged in users only). You can also view bills from up to 16 months in the past by selecting View Bill Summary link in the Bill & Payments box (The specifics of how your bill is presented may vary slightly by your market and device type.). Choose the billing date range in Select Bill Period under Wireless Statement Summary. If you would like to view the entire invoice, select the View Full Bill button. The invoice will display the Wireless Detail to show each number on your account and the minutes used during that billing cycle. You will also see an option to download your bill as a PDF file, if you would like to save the bill to your computer. Your invoice will post approximately 5 to 10 days after your billing cycle ends. Note: You must be registered and logged into myWireless Account to receive this information. For assistance with login and registration, please choose one of the following topics: Thank you for choosing AT&T! Have a great day! |
| I have no sympathy as you have chosen AT&T and everyone should have realized a long time ago you should avoid them when possible. Though I do understand it's not always possible. At my job I have to call them on a fairly regular basis - and its always a nightmare. |
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are you talking about txt messages? Yeap, OUTGOING text messages from MY phone, I had a bunch of info I needed that I sent out a couple weeks ago and I mistakenly deleted them on my phone And cannot for the life of me figure out where I put the info at in my office... So I figured what the hell maybe I can easily call them up and get a copy of outgoing text that I sent.....their answer is above..... From http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB90056 Answer Center How can I view my wireless bill online? Question: How do I view my bill online? How do I check bills online? How do I check invoice online? I need to check last couple of month's phone bills. How do I do that online? How do I review bill details? When is my bill viewable online? Answer: You can view your bill online from the myWireless Account home page by selecting the View Full Bill link in the Bill & Payments box or by clicking here: View Bill (logged in users only). You can also view bills from up to 16 months in the past by selecting View Bill Summary link in the Bill & Payments box (The specifics of how your bill is presented may vary slightly by your market and device type.). Choose the billing date range in Select Bill Period under Wireless Statement Summary. If you would like to view the entire invoice, select the View Full Bill button. The invoice will display the Wireless Detail to show each number on your account and the minutes used during that billing cycle. You will also see an option to download your bill as a PDF file, if you would like to save the bill to your computer. Your invoice will post approximately 5 to 10 days after your billing cycle ends. Note: You must be registered and logged into myWireless Account to receive this information. For assistance with login and registration, please choose one of the following topics: Thank you for choosing AT&T! Have a great day! he's asking for the content of the txt messages. not the number sent, time sent, and phone number sent to. |
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are you talking about txt messages? Yeap, OUTGOING text messages from MY phone, I had a bunch of info I needed that I sent out a couple weeks ago and I mistakenly deleted them on my phone And cannot for the life of me figure out where I put the info at in my office... So I figured what the hell maybe I can easily call them up and get a copy of outgoing text that I sent.....their answer is above..... From http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB90056 Answer Center How can I view my wireless bill online? Question: How do I view my bill online? How do I check bills online? How do I check invoice online? I need to check last couple of month's phone bills. How do I do that online? How do I review bill details? When is my bill viewable online? Answer: You can view your bill online from the myWireless Account home page by selecting the View Full Bill link in the Bill & Payments box or by clicking here: View Bill (logged in users only). You can also view bills from up to 16 months in the past by selecting View Bill Summary link in the Bill & Payments box (The specifics of how your bill is presented may vary slightly by your market and device type.). Choose the billing date range in Select Bill Period under Wireless Statement Summary. If you would like to view the entire invoice, select the View Full Bill button. The invoice will display the Wireless Detail to show each number on your account and the minutes used during that billing cycle. You will also see an option to download your bill as a PDF file, if you would like to save the bill to your computer. Your invoice will post approximately 5 to 10 days after your billing cycle ends. Note: You must be registered and logged into myWireless Account to receive this information. For assistance with login and registration, please choose one of the following topics: Thank you for choosing AT&T! Have a great day! he's asking for the content of the txt messages. not the number sent, time sent, and phone number sent to. Then they should be on the phone. They aren't saved. A trace should be able to be set up for the future as long as you are on the plan. |
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Then they should be on the phone. They aren't saved. A trace should be able to be set up for the future as long as you are on the plan. Quoted:
Yeap, OUTGOING text messages from MY phone, I had a bunch of info I needed that I sent out a couple weeks ago and I mistakenly deleted them on my phone And cannot for the life of me figure out where I put the info at in my office... So I figured what the hell maybe I can easily call them up and get a copy of outgoing text that I sent.....their answer is above..... |
AT&T sucks because they aren't offering up content of the outgoing text messages that you deleted?
ETA: I've had an account with (what is now the "new") AT&T since March of 1999. There were some data/text glitches around the time that SBC/Bell South merged, but customer service went out of their way to work with me, essentially using me as a roving guinea pig to troubleshoot inconsistancies in their coverage. I was glad to do it, as the resulting network coverage blows all the other carrier out of the water. Then again; I don't have unrealistic expectations of the hardware or the network, know how to use my phone (and back up my data), and don't call CS with silly requests for them to fix any mistakes I may have made. [>:/] YMMV. |
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AT&T sucks because they aren't offering up content of the outgoing text messages that you deleted?  start a thread saying "AT&T archiving your personal txt message conversations EVEN AFTER YOU'VE DELETED THEM!!!!!" and see the same people rant about "privacy rights" |
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AT&T bashers usually forget the joy of dealing with Verizon or any of the other wireless providers. The only real difference in them is coverage. Use one that provides the coverage you need. Other than that, it's a coin toss.
And FWIW, I'm sure you wouldn't have come here bitching about them storing everything you texted, right? Invasion of privacy and all that? 
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AT&T bashers usually forget the joy of dealing with Verizon or any of the other wireless providers. The only real difference in them is coverage. Use one that provides the coverage you need. Other than that, it's a coin toss. And FWIW, I'm sure you wouldn't have come here bitching about them storing everything you texted, right? Invasion of privacy and all that?  Maybe you misread there slick, they do keep it on a server...all of the text messages you recieve and send are kept on servers... but to get a copy you need a court order... |
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AT&T bashers usually forget the joy of dealing with Verizon or any of the other wireless providers. The only real difference in them is coverage. Use one that provides the coverage you need. Other than that, it's a coin toss. And FWIW, I'm sure you wouldn't have come here bitching about them storing everything you texted, right? Invasion of privacy and all that? Maybe you misread there slick, they do keep it on a server...all of the text messages you recieve and send are kept on servers... but to get a copy you need a court order... You have no justification in getting upset at anyone other than yourself, and you certainly shouldn't be calling anyone "slick" or making smarmy comments on their inability to comprehend your unjustified selfishness. You also seem to have missed the fact that he was indicating an ironic element to your conundrum. So as to stay on topic: I'm betting it's a pretty PITA to track down a 5k message off of a group of servers that probably hold thousands (if not millions) of terabytes of data. Can you imagine the logistical nightmare if AT&T offered a "I'm a boob and deleted my messages - can I haz them back now?" service? Limiting retrieval for court-ordered data requests seems reasonable to me, especially given the fact that the only folks requesting the data would be legitimate law enforcement investigations, and "can I haz my msgs back now that I deleted them?" morons. If you aren't in LE pursuing a lead during a criminal investigation, I think you can guess which category you fall into. I understand you're upset, but you do realize that your request to customer service is an unreasonable one, don't you? |
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AT&T bashers usually forget the joy of dealing with Verizon or any of the other wireless providers. The only real difference in them is coverage. Use one that provides the coverage you need. Other than that, it's a coin toss. And FWIW, I'm sure you wouldn't have come here bitching about them storing everything you texted, right? Invasion of privacy and all that? Maybe you misread there slick, they do keep it on a server...all of the text messages you recieve and send are kept on servers... but to get a copy you need a court order... I work for AT&T, although not the wireless division. Most likely, yes, there is a certain amount of cache(a month or so maybe), but it isn't permanent. Unless it's accessed fairly quickly, it will be gone. I don't know the policy personally since I'm more of an infrastructure guy, but I'd bet any retention of messages is done for LE and national security reasons. FWIW, LE and the Feds have to jump through the same hoops to access it. Oh, and I haven't been called "slick" since the `70's.  How slick was it to delete something you needed? Pretty friggin smooth I'd say...
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