Posted: 10/25/2006 2:37:18 AM EDT
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OK, I need help. My daughter in college has a laptop, no worky. Sent to Dell, they install new hard drive. Still no worky.....bottom line, it has a "sasser worm". I had said daughter send me the laptop to fix. I think I could fix it easily enough, if I could get online. It will get to the desktop.....but that is it. I cannot get online, I cannot get the start button to respond. Please help! I don't want to pay "Neal"(Indian accent) $99!!!!!!!  jj
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If it is a Dell Laptop? 1. Did you get the restore CD with package? 2. If yes to 1 3. HD letter computer assign> :\format /s Hit the enter key and BLOW the hard drive Let me see if I can attach the tool to an email... http://www.symantec.com/security_response/writeup.jsp?docid=2004-050114-1706-99 |
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Download this and burn it on a CD then put it on the laptop securityresponse.symantec.com/avcenter/FxSasser.exe # Double-click My Computer # Double-click your CD-ROM drive # Double-click the FxSasser.exe file to start the removal tool. # Click Start to begin the process, and then allow the tool to run. # Restart the computer. # Run the removal tool again to ensure that the system is clean. |
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not making sense to me if they in fact they did replace the whole hard drive that processes would have carried away all of the Sasser. Unless she picked it up again. BTW my old team helped arrest the guy in Germany. Sasser is an MS worm and shouldn't be destroying the hard drive unless there is a later version I haven't looked at it lately. It took advantage of an old vulnerability in the LSASS. The worm runs on the PC and uses that PC to infect others. I think if you have the issues as you describe it is not a worm. Many folks forget to update their MS products which is one of the easiest computer tasks and most important to carry out. MS is a massive product with lots of people using it therefore it is a popular target of hackers looking for exploits. Set your MS OS PC system right now to do auto update at least once a week. Your PC will look for any MS pushed updates and install automatically keeping you much safer. Update your security software to include your firewall and antivirus at least weekly as well. Set the updates to run at 2AM or whatever time you never use the PC and you are good to go! |