Warning

 

Close
Confirm Action

Are you sure you wish to do this?

Cancel Confirm
AR15.COM
4/25/2017 4:27:34 PM EDT
I'm sitting in a course for work 1800 miles away from home in Vancouver and my FUCKING USB ports decided to go on strike!!!! they will provide power but will not read anything. Ive tried multiple USB devices in both ports.
I've tried....
shift-control-option
command-option-P-R
they do nothing
Macbook Pro, Sierra with no updates outstanding
Ideas?
4/25/2017 4:30:10 PM EDT
[#1]
Reset PRAM and SMC. Failing that, probably a bad logic board.
4/25/2017 4:31:07 PM EDT
[#2]
Actually, what USB devices are you trying to access? Can you see them as volumes in the disk utility?
4/25/2017 4:35:41 PM EDT
[#3]
Quote History
Quoted:
Actually, what USB devices are you trying to access? Can you see them as volumes in the disk utility?
View Quote
Phones, USB drives and no nothing there
And I tried the resets
4/25/2017 4:37:32 PM EDT
[#4]
In the system management utility do they show up at being on the USB bus?
4/25/2017 4:37:44 PM EDT
[#5]
The recent update changed the settings on my iPhone and MacBook, and I couldn't get them to talk to each other until I changed the security settings back.
4/25/2017 4:39:39 PM EDT
[#6]
Lol but macs just work.
4/25/2017 4:39:42 PM EDT
[#7]
Your motherboard USB controller may have gone tango uniform. Possible you can get a thunderbolt->USB adapter to get you semi-functional again through one of your thunderbolt ports.
4/25/2017 4:41:11 PM EDT
[#8]
open or closed bolt version?
4/25/2017 4:55:04 PM EDT
[#9]
Quote History
Quoted:
In the system management utility do they show up at being on the USB bus?
View Quote
Yes
4/25/2017 4:56:31 PM EDT
[#10]
Quote History
Quoted:
Lol but macs just work.
View Quote
Not in my experience, I've had trouble with this one since day one
4/25/2017 4:59:12 PM EDT
[#11]
You've got three apple stores and an independent shop in Vancouver.  Still under warranty?
4/25/2017 4:59:39 PM EDT
[#12]
Quote History
Quoted:


Not in my experience, I've had trouble with this one since day one
View Quote
I found the trick to macs is to not over-think things and to not try too hard. Good luck ;)
4/25/2017 5:03:46 PM EDT
[#13]
This may be a dumb question, but what format are those USB thumb drives? FAT32? EXFAT? NTFS?
Are they even formatted? Are they known good?

ETA
Mount and Unmount Drives in MacOS Using a Terminal
4/25/2017 5:04:20 PM EDT
[#14]
Quote History
Quoted:
Yes
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
In the system management utility do they show up at being on the USB bus?
Yes
Okay well the good news is that it is likely OS/software related. Try rolling back to a previous OS update if you're currently up to date.
4/25/2017 5:08:59 PM EDT
[#15]
Quote History
Quoted:
You've got three apple stores and an independent shop in Vancouver.  Still under warranty?
View Quote
Nope
4/25/2017 5:10:28 PM EDT
[#16]
Quote History
Quoted:
Nope
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
You've got three apple stores and an independent shop in Vancouver.  Still under warranty?
Nope
They'll evaluate it for free, get an appointment and see what they can do.
4/25/2017 5:11:07 PM EDT
[#17]
Quote History
Quoted:
Okay well the good news is that it is likely OS/software related. Try rolling back to a previous OS update if you're currently up to date.
View Quote
how do I "roll back"? Is that an option somewhere?
4/25/2017 5:26:13 PM EDT
[#18]
With the SMC reset, did the power plug light change color before it restarted?

That's the shift-option-ctrl-power
4/25/2017 5:30:06 PM EDT
[#19]
Quote History
Quoted:
With the SMC reset, did the power plug light change color before it restarted?
View Quote
No I tried multiple times and it would not work
4/25/2017 5:52:15 PM EDT
[#20]
Quote History
Quoted:

No I tried multiple times and it would not work
View Quote
OK, it's a weird thing to do, the machine is really picky about the way it wants it done.  Sometimes it takes a few tries even when I know I'm doing it right, maybe it's the machine, maybe it's me.  Dunno.


Plug it in to power.

Shut the machine off.  Off-off.  They actually take a while to totally shut down in some cases.

On the left hand side of the keyboard, press and hold the shift, control, and option keys.  Put your eyeballs on the power plug light, and press the power button solidly for a good second or two.  The power cord light should change color.  If the cord light doesn't change color, the SMC is not reset.
4/25/2017 6:01:25 PM EDT
[#21]
Quote History
Quoted:


OK, it's a weird thing to do, the machine is really picky about the way it wants it done.  Sometimes it takes a few tries even when I know I'm doing it right, maybe it's the machine, maybe it's me.  Dunno.


Plug it in to power.

Shut the machine off.  Off-off.  They actually take a while to totally shut down in some cases.

On the left hand side of the keyboard, press and hold the shift, control, and option keys.  Put your eyeballs on the power plug light, and press the power button solidly for a good second or two.  The power cord light should change color.  If the cord light doesn't change color, the SMC is not reset.
View Quote
No blinking, I found an Apple Store on the map, maybe I can get there before they close
4/25/2017 6:21:03 PM EDT
[#23]
Quote History
I will check this out when I'm done today
4/25/2017 6:47:43 PM EDT
[#24]
Quote History
Quoted:
I will check this out when I'm done today
View Quote View All Quotes
View All Quotes
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
4/25/2017 7:03:20 PM EDT
[#25]
Quote History
Quoted:


No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
View Quote
I tried that I'm guessing 8-10 times and the light would never blink
I'm walking to the Apple Store after this is over today if I can get there on time
4/25/2017 7:10:51 PM EDT
[#26]
You have to plug in mac approved usb devices.

Its the future man.
4/25/2017 8:20:24 PM EDT
[#27]
Quote History
Quoted:
Lol but macs just work.
View Quote
Only if you play Apple's game.

No thanks.
4/25/2017 8:39:15 PM EDT
[#28]
Quote History
Quoted:
Lol but macs just work.
View Quote
4/25/2017 8:41:53 PM EDT
[#29]
You wouldnt be having problems if you paid extra for Apple care

Then you could bring it to a Apple store and get it fixed.
4/25/2017 8:47:58 PM EDT
[#30]
I'm all mac at home, but PC at work. I've never seen that on a Macbeth have seen on a PC. We have had iissues at work where older devices that have 1.1 ports do not communicate with the 3.0 ports on the newer PC's. Call apple, they have helped me and I don't pay for AppleCare.
4/25/2017 11:46:03 PM EDT
[#31]
Quote History
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
4/25/2017 11:59:18 PM EDT
[#32]
Quote History
Quoted:
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
4/26/2017 12:09:18 AM EDT
[#33]
Quote History
Quoted:
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
4/26/2017 12:15:36 AM EDT
[#34]
Plug in a usb hard drive

Shut Mac down
Reboot holding option key down

See if Mac tries to boot from usb 
4/26/2017 12:24:27 AM EDT
[#35]
Quote History
Quoted:
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
That's attempting to attack a small fly with an artillery cannon.
4/26/2017 12:41:30 AM EDT
[#36]
Quote History
Quoted:
That's attempting to attack a small fly with an artillery cannon.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
That's attempting to attack a small fly with an artillery cannon.
There's no loss of data if done properly just like an update. 

There's no sense in sending someone down every gopher hole when you can just flood the thing out.

Rolling back or reinstalling an os is the the "have you tried turning it off and back on again?" of diagnostics.
4/26/2017 1:11:00 AM EDT
[#37]
Quote History
Quoted:
There's no loss of data if done properly just like an update. 

There's no sense in sending someone down every gopher hole when you can just flood the thing out.

Rolling back or reinstalling an os is the the "have you tried turning it off and back on again?" of diagnostics.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
That's attempting to attack a small fly with an artillery cannon.
There's no loss of data if done properly just like an update. 

There's no sense in sending someone down every gopher hole when you can just flood the thing out.

Rolling back or reinstalling an os is the the "have you tried turning it off and back on again?" of diagnostics.
Lulz.

No, it isn't.

I've never once rolled back a Mac to a previous version, and I can't remember the last time I reloaded an OS on a Mac.
4/26/2017 2:09:15 AM EDT
[#38]
The Apple System Profiler shows two things

1: are you getting voltage to the device through the port and if so:
2: does the device respond back with the correct ID. 

If the computer physically sees the device but it doesn't show up, take a look in the disk utility to see it it shows an unmounted disk. 

I didnt read thru the whole thread to see if has been suggested, resetting the smc as suggested is a good step but if the system sees all other USB devices (I.e. You can type on the keyboard) that isn't likely the problem. 
4/26/2017 9:51:31 AM EDT
[#39]
Quote History
Quoted:
Lulz.

No, it isn't.

I've never once rolled back a Mac to a previous version, and I can't remember the last time I reloaded an OS on a Mac.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
That's attempting to attack a small fly with an artillery cannon.
There's no loss of data if done properly just like an update. 

There's no sense in sending someone down every gopher hole when you can just flood the thing out.

Rolling back or reinstalling an os is the the "have you tried turning it off and back on again?" of diagnostics.
Lulz.

No, it isn't.

I've never once rolled back a Mac to a previous version, and I can't remember the last time I reloaded an OS on a Mac.
Oh sure, all these articles, forum threads and actual Apple support posts must follow your personal experience.

https://www.google.com/search?q=rolling+back+os+x
4/26/2017 9:57:42 AM EDT
[#40]
Quote History
Quoted:
Oh sure, all these articles, forum threads and actual Apple support posts must follow your personal experience.

https://www.google.com/search?q=rolling+back+os+x
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
That's attempting to attack a small fly with an artillery cannon.
There's no loss of data if done properly just like an update. 

There's no sense in sending someone down every gopher hole when you can just flood the thing out.

Rolling back or reinstalling an os is the the "have you tried turning it off and back on again?" of diagnostics.
Lulz.

No, it isn't.

I've never once rolled back a Mac to a previous version, and I can't remember the last time I reloaded an OS on a Mac.
Oh sure, all these articles, forum threads and actual Apple support posts must follow your personal experience.

https://www.google.com/search?q=rolling+back+os+x
Dude.

If you want to pretend you're working on Windows 95 and apply those troubleshooting methods to modern computing, you go right on ahead and live in the dark ages.

The rest of us over here will actually do real shit with real computers.

I've got four Macs within arms reach and OSX running in two VMs, and that's just on my desk and my wife's desk next to me.  I think I have some perspective on this issue.

And obtw, I fixed another Mac that was doing exactly what the OP's Mac was doing just a few weeks ago.  Without "rolling back" the operating system.
4/26/2017 10:12:49 AM EDT
[#41]
The whole "SMC won't reset" thing kind of suggests it's not the OS.
4/26/2017 10:15:03 AM EDT
[#42]
Quote History
Quoted:
Dude.

If you want to pretend you're working on Windows 95 and apply those troubleshooting methods to modern computing, you go right on ahead and live in the dark ages.

The rest of us over here will actually do real shit with real computers.

I've got four Macs within arms reach and OSX running in two VMs, and that's just on my desk and my wife's desk next to me.  I think I have some perspective on this issue.

And obtw, I fixed another Mac that was doing exactly what the OP's Mac was doing just a few weeks ago.  Without "rolling back" the operating system.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
No real reason to do that, and it wouldn't fix the problem anyway.

It's the firmware responding to what it sees as a faulty device, as far as I can tell from the one I did the other day.  SMC/PRAM reset should fix it.
Compatibility issues happen with "major" osx updates all the time. Google Sierra and USB drives and start reading the dev forum posts.

If the issue is in the firmware, rolling back often band-aids the issue.
Firmware has nothing to do with the version of OSX running on the machine.

Like I said, I fixed this just a couple of weeks ago on a mac, it wasn't the OS.
And if the SMC and PRAM aren't the issue, but the system utility sees the USB ports are occupied, there is something going on in the software. I know firmware updates are separate, but rolling back the os can make the issue go away. I've done it.
That's attempting to attack a small fly with an artillery cannon.
There's no loss of data if done properly just like an update. 

There's no sense in sending someone down every gopher hole when you can just flood the thing out.

Rolling back or reinstalling an os is the the "have you tried turning it off and back on again?" of diagnostics.
Lulz.

No, it isn't.

I've never once rolled back a Mac to a previous version, and I can't remember the last time I reloaded an OS on a Mac.
Oh sure, all these articles, forum threads and actual Apple support posts must follow your personal experience.

https://www.google.com/search?q=rolling+back+os+x
Dude.

If you want to pretend you're working on Windows 95 and apply those troubleshooting methods to modern computing, you go right on ahead and live in the dark ages.

The rest of us over here will actually do real shit with real computers.

I've got four Macs within arms reach and OSX running in two VMs, and that's just on my desk and my wife's desk next to me.  I think I have some perspective on this issue.

And obtw, I fixed another Mac that was doing exactly what the OP's Mac was doing just a few weeks ago.  Without "rolling back" the operating system.
K.
4/26/2017 10:23:57 AM EDT
[#43]
Quote History
Quoted:
The whole "SMC won't reset" thing kind of suggests it's not the OS.
View Quote
If it's being done right. It's a little voodoo like sometimes. 

Could try loading the smcflasher from the EFI shell, but I think that might be beyond OP.
4/26/2017 10:36:39 AM EDT
[#44]
one diagnostic technique that can sometimes help start to unJumble a mac, is to make a new admin account and boot as that user
4/26/2017 10:40:17 AM EDT
[#45]
Restart?