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3/12/2017 5:16:50 AM EDT
I manage a very very busy restaurant. For the last 10 years we would have the occasional walk out, where some assholes walked out on their bill and if we had the time, and the descriptions and video and license plates, we would  pass it on to the police and never ever would we hear back from the cops.

Siince the beginning of February it has been busy as shit. It's a 240 capacity restaurant and many times we are completely full and the lobby there will be 40 people waiting. Anyway, we have had seven walkouts recently and all seven came back and paid.  

How?  I put their pics and video and the prefix of their license plates on FACEBOOK.  I simply stated in the FB post that  these people FORGOT FORGOT FORGOT  to pay and if you know them to please let us know. The post also contained a police incident report .  99.9% of the responses to the posts just ripped into the dashers and a few calls came in to let us know who these people were.  The ladt post probably had 70,000 views.

And these were deliberate walkouts, none of these were actually people who simply forgot to pay.

Actually, one of the guys was persuaded by a detective to come in to pay because he was not a.  Local, not geographically in our Facebook area.

One of the local TV stations came in and did a two minute segment about this. And it was also discussion on the morning rock show.
3/12/2017 5:20:30 AM EDT
[#1]
And I'm sure someone will ask why don't you prosecute these people. I would love to except you have to show that their intent was to rip you off.

if we had a whole bunch of time with the prosecutor, which we don't, we could show the videos where it was all planned out, But who has the time for that?

So, in 10 years, let's say we had six walkouts at least, every year. Exactly 0 were resolved by the cops,  and these were ones we are we would give the license plate, perp description, pics, etc. I even got in the car several times and chased people to get their license plate.

And now, in six weeks I was able to resolve seven walkouts.  Just like that.  

And each douche bag that comes in claims that they thought the other person in the party  had paid. The usual MO is that the male of the couple would take the kids and go to the car and then several minutes later the female would wait around with the bill in her hand at the host stand and then just leave.

None of these were stupid teenagers, all adults, most with kids.
3/12/2017 5:27:53 AM EDT
[#2]
What type/kind of restaurant do you manage? I'm just curious more than anything.
3/12/2017 5:31:50 AM EDT
[#3]
I like your way of thinking.  Shame is a powerful tool.
3/12/2017 5:32:32 AM EDT
[#4]
Is it a page dedicated to posting about dining and dashing or the restaurant page? I'm assuming the former...
3/12/2017 5:35:30 AM EDT
[#5]
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Quoted:
What type/kind of restaurant do you manage? I'm just curious more than anything.
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Barbecue, family.
3/12/2017 5:35:55 AM EDT
[#6]
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Is it a page dedicated to posting about dining and dashing or the restaurant page? I'm assuming the former...
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No.  Just a regular Facebook page
3/12/2017 5:36:10 AM EDT
[#7]
Do you have a security guard up front patting down all the people that come in?
3/12/2017 5:36:30 AM EDT
[#8]
When they come in, put an explosive collar on them. It doesn't come off until the bill is paid. If they go past a line in the parking lot, BOOM! Kinda like the shopping cart wheel locks.

Guarantee that would stop dine and dash.
3/12/2017 5:37:13 AM EDT
[#9]
How do you have all these pics available?

I would think that it would take some real effort (and a pretty fancy camera system) to be able to coordinate all of that for a busy restaurant of that size.
3/12/2017 5:37:54 AM EDT
[#10]
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Barbecue, family.
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What type/kind of restaurant do you manage? I'm just curious more than anything.


Barbecue, family.


Oh, ok, thanks.
3/12/2017 5:38:55 AM EDT
[#11]
How long before someone sues you for defamation?
3/12/2017 5:39:14 AM EDT
[#12]
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How do you have all these pics available?

I would think that it would take some real effort (and a pretty fancy camera system) to be able to coordinate all of that for a busy restaurant of that size.
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36 cameras, three of which are exclusively for license plates only.
3/12/2017 5:40:04 AM EDT
[#13]
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36 cameras, three of which are exclusively for license plates only.
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Quoted:
Quoted:
How do you have all these pics available?

I would think that it would take some real effort (and a pretty fancy camera system) to be able to coordinate all of that for a busy restaurant of that size.


36 cameras, three of which are exclusively for license plates only.


DAMN!!!
3/12/2017 5:42:39 AM EDT
[#14]
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How long before someone sues you for defamation?
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Tell me how it would be defamation.

We are simply stating a fact, that someone forgot to pay, backed by video of them walking away with fucking bill in-hand.
3/12/2017 5:43:33 AM EDT
[#15]
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DAMN!!!
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Yeah, I wasn't gonna wait around for any armed robberies or anything serious and then get the cameras.
3/12/2017 5:57:34 AM EDT
[#16]
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Tell me how it would be defamation?

We are simply stating a fact, that someone forgot to pay.
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Just wait until you get a professional victim/FSA type insist that they paid their server cash and then the server pocketed the money because they were mad at them for some reason. Then the next thing they knew they were being accused of nonpayment on facebook by you, and suddenly everyone in their church/community is accusing them of being a thief. It'll probably be a shady pastor or one of his family who will accuse you of this. I've dealt with shitbirds like these before.
3/12/2017 6:00:06 AM EDT
[#17]
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Just wait until you get a professional victim/FSA type insist that they paid their server cash and then the server pocketed the money because they were mad at them for some reason. Then the next thing they knew they were being accused of nonpayment on facebook by you, and suddenly everyone in their church/community is accusing them of being a thief. It'll probably be a shady pastor or one of his family who will accuse you of this. I've dealt with shitbirds like these before.
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He has 36 cameras.

He will post a picture of the server and ask them why they forgot to put the money in the till.

Also, I bet a majority of his sells are Card...
3/12/2017 6:03:06 AM EDT
[#18]
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Just wait until you get a professional victim/FSA type insist that they paid their server cash and then the server pocketed the money because they were mad at them for some reason. Then the next thing they knew they were being accused of nonpayment on facebook by you, and suddenly everyone in their church/community is accusing them of being a thief. It'll probably be a shady pastor or one of his family who will accuse you of this. I've dealt with shitbirds like these before.
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Yup, its crossed my mind and we are keeping video from when the bill hits the table to them dashing.

Would love to hear what youve dealt with.
3/12/2017 6:09:35 AM EDT
[#19]
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Yup, its crossed my mind and we are keeping video from when the bill hits the table to them dashing.

Would love to hear what youve dealt with.
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Billing/collections for a medical practice in Mississippi.

Patients would just walk out the front door without paying copay, when we'd fire them or send it to collections they'd claim they paid cash and the cashier pocketed the cash and we're racist to accuse poor black people of stealing from white doctors.

One morning we had a "pastor" in his gold pimp suit and his congregation show up on our doorstep to berate us over accusing his daughter of stealing and threatening legal action.
3/12/2017 6:16:15 AM EDT
[#20]
Another thought OP. Do you have signs at the door stating cameras are in use?
3/12/2017 6:16:51 AM EDT
[#21]
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Billing/collections for a medical practice in Mississippi.

Patients would just walk out the front door without paying copay, when we'd fire them or send it to collections they'd claim they paid cash and the cashier pocketed the cash and we're racist to accuse poor black people of stealing from white doctors.

One morning we had a "pastor" in his gold pimp suit and his congregation show up on our doorstep to berate us over accusing his daughter of stealing and threatening legal action.
View Quote


Wow!!!!!

You treat these people, possibly saving their lives and this is the thanks you get.
3/12/2017 6:19:44 AM EDT
[#22]
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Wow!!!!!

You treat these people, possibly saving their lives and this is the thanks you get.
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Quoted:
Quoted:


Billing/collections for a medical practice in Mississippi.

Patients would just walk out the front door without paying copay, when we'd fire them or send it to collections they'd claim they paid cash and the cashier pocketed the cash and we're racist to accuse poor black people of stealing from white doctors.

One morning we had a "pastor" in his gold pimp suit and his congregation show up on our doorstep to berate us over accusing his daughter of stealing and threatening legal action.


Wow!!!!!

You treat these people, possibly saving their lives and this is the thanks you get.


People are pricks ain't they.  
3/12/2017 6:20:47 AM EDT
[#23]
If I bet they tipped really well, would I have won?
3/12/2017 6:25:51 AM EDT
[#24]
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36 cameras, three of which are exclusively for license plates only.
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Quoted:
Quoted:
How do you have all these pics available?

I would think that it would take some real effort (and a pretty fancy camera system) to be able to coordinate all of that for a busy restaurant of that size.


36 cameras, three of which are exclusively for license plates only.


NICE!  And, even though you have given the info to the cops on a silver platter, they have not resolved a single case?
3/12/2017 6:36:06 AM EDT
[#25]
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If I bet they tipped really well, would I have won?
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Yeah, they all tipped nicely after the fact.
3/12/2017 6:36:33 AM EDT
[#26]
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NICE!  And, even though you have given the info to the cops on a silver platter, they have not resolved a single case?
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Correct, just one of the last ones, after i pursued it.  Im sure theyre busy as hell.  Even though you give them a picture of the license plate, they run it and then say well that's not the person who is in your dining room, they must've borrowed that car. Lots of stuff like that

They dont fuck around.  We had an employee Break in and steal a couple thousand dollars a few years ago and they got that fucker right away.
3/12/2017 6:38:54 AM EDT
[#27]
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Another thought OP. Do you have signs at the door stating cameras are in use?
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There are decals but not so obvious, from our video installer..

I just put one way up on a wall, next to a lobby cam

DONT FORGET TO PAY YOUR TAB.  ALL DINE AND DASHERS HAVE BEEN CAUGHT

I have said before you could have a sign on the door that says poison gas do not enter and people will still come in.
3/12/2017 6:42:47 AM EDT
[#28]
Do you view people differently now that you've seen them shitting on your business?
3/12/2017 6:44:07 AM EDT
[#29]
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Do you view people differently now that you've seen them shitting on your business?
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i

No, i usually treat all people graciously. I don't let the one asshole spoil it for the thousands of others.

I imagine that the Dashers we have caught, this is not the first place that they did it. It might actually be the last place.
3/12/2017 6:45:03 AM EDT
[#30]
I can see this becoming the "In Thing" to do among the local 18 - 29 crowd.

No legal ramifications? Just pay the bill you would have had to pay anyway? 15 minutes of local celebrity?

Go for it!!! You're nobody until you've made the "Dine And Dash Site."


People work in strange ways.
3/12/2017 6:50:37 AM EDT
[#31]
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36 cameras, three of which are exclusively for license plates only.
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Quoted:
Quoted:
How do you have all these pics available?

I would think that it would take some real effort (and a pretty fancy camera system) to be able to coordinate all of that for a busy restaurant of that size.


36 cameras, three of which are exclusively for license plates only.

Did you have those cameras installed because of this issue or just for the fun of it?
3/12/2017 6:51:45 AM EDT
[#32]
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Do you have a security guard up front patting down all the people that come in?
View Quote
3/12/2017 6:53:27 AM EDT
[#33]
Nothing worse than thieves.
3/12/2017 7:03:53 AM EDT
[#34]
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Did you have those cameras installed because of this issue or just for the fun of it?
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Started out with 16 cameras and then realized it's just better to have the whole fucking place covered. I stated earlier that I'm not waiting for something serious to happen and then get the cameras.

The camera above the register I can tell you exact change given to a customer. I can see how many shrimp are on somebody's plate even, if i can zoom in.
3/12/2017 7:04:52 AM EDT
[#35]
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Nothing worse than thieves.
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I hate murderers more, but I get what you're saying
3/12/2017 7:20:22 AM EDT
[#36]
I accidentally walked out of a Pluckers without paying a couple of months ago, deep in conversation with a friend. Luckily we stopped to chat outside and the waiter caught up to usĀ 

First time I'd ever done that. Now I'm worriedĀ 
3/12/2017 7:22:54 AM EDT
[#37]
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Barbecue, family.
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What type/kind of restaurant do you manage? I'm just curious more than anything.


Barbecue, family.
I can attest that Borats BBQ is awesome and the servings are yuge!Ā 
3/12/2017 7:33:21 AM EDT
[#38]
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I can attest that Borats BBQ is awesome and the servings are yuge!Ā 
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Quoted:
Quoted:
Quoted:
What type/kind of restaurant do you manage? I'm just curious more than anything.


Barbecue, family.
I can attest that Borats BBQ is awesome and the servings are yuge!Ā 


So..... you're a big fan of his huge meat?
3/12/2017 7:36:47 AM EDT
[#39]
Quoted:s not a.  Local, not geographically in our Facebook area.
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I don't facebook and I don't understand what this means.
3/12/2017 7:40:58 AM EDT
[#40]
I love BBQ

I take it none of these are regular customers, just a one time visit?
3/12/2017 7:41:08 AM EDT
[#41]
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How long before someone sues you for defamation?
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truth is an absolute defense against defamation.  and he's further sheltered by positioning it as an oversight, rather than a theft.
3/12/2017 7:42:35 AM EDT
[#42]
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I don't facebook and I don't understand what this means.
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Dude lives 50 miles away and was not able to be IDed by locals and their friends.  He was not part of their "circle."
3/12/2017 7:43:47 AM EDT
[#43]
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I love BBQ

I take it none of these are regular customers, just a one time visit?
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Likely not.  All of a sudden at tax refund  time we start getting crazy busy.
3/12/2017 7:45:43 AM EDT
[#44]
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Billing/collections for a medical practice in Mississippi.

Patients would just walk out the front door without paying copay, when we'd fire them or send it to collections they'd claim they paid cash and the cashier pocketed the cash and we're racist to accuse poor black people of stealing from white doctors.

One morning we had a "pastor" in his gold pimp suit and his congregation show up on our doorstep to berate us over accusing his daughter of stealing and threatening legal action.
View Quote


Hell, here you pay copays before you even hit the door at the receptionist. Not sure why they don't do that there. Unless it's an EMTALA thing, but I doubt that.
3/12/2017 7:47:49 AM EDT
[#45]
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Wow!!!!!

You treat these people, possibly saving their lives and this is the thanks you get.
View Quote


Try working in an emergency room, I will confidently bet my next paycheck that more than 70% of the people thru our doors on a daily basis are either uninsured and never going to pay, or on medicaid.
3/12/2017 7:53:10 AM EDT
[#46]
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I can attest that Borats BBQ is awesome and the servings are yuge!Ā 
View Quote

I should stop by for a meal.  I see he is in the USA, too.
3/12/2017 7:59:40 AM EDT
[#47]
Just make them pre-pay like at a gas station. Problem solved.
3/12/2017 8:00:32 AM EDT
[#48]
Lexington, SC, Memphis or TX style? If it's that vinegar based watery shit I wouldn't pay eitherĀ 
3/12/2017 8:04:34 AM EDT
[#49]
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Do you have a security guard up front patting down all the people that come in?



You must have missed the other thread.    
3/12/2017 8:11:51 AM EDT
[#50]
How many pork shoulders do you prepare daily Friday-Sunday, and Mon-Thurs?
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