Posted: 2/12/2016 11:47:22 AM EDT
|
I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it.  |
|
Quoted:
I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. |
|
Quoted: How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. Quoted: Quoted: I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. |
|
Quoted:
I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. Quoted:
Quoted:
Quoted:
I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. Then I shouldn't tell you that I can look at my account on my phone. |
|
Quoted: I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. Quoted: Quoted: Quoted: I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. This means it is not USAAs issue in this case. |
|
I just logged onto my USAA account with two different mobile devices and then my laptop. Not seeing any two factor ID issues.
That said, USAA requiring text for verification is pretty fucking stupid given that quite a few of its clients are military and may not have decent text capability. It's not like I was going to add my Roshan or Iraqna phones to my account. |
|
Quoted: This means it is not USAAs issue in this case. Quoted: Quoted: Quoted: Quoted: I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. This means it is not USAAs issue in this case. Oh, so not having a phone capable of texting is a good reason for your bank to lock out previously usable features, because they are too cheap or lazy to implement 2 factor the same way google does? It would be one thing if it was up front, "You need a text capable phone or some features will not be available." It's quite another to suddenly change policy and not provide sensible alternatives that other companies provide as a matter of course. |
|
Quoted: I just logged onto my USAA account with two different mobile devices and then my laptop. Not seeing any two factor ID issues. That said, USAA requiring text for verification is pretty fucking stupid given that quite a few of its clients are military and may not have decent text capability. It's not like I was going to add my Roshan or Iraqna phones to my account. It's only certain things. I wanted to add an account so I could transfer money to my son, and it's suddenly locked behind a text only 2 factor. |
|
Quoted:
I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. Quoted:
Quoted:
Quoted:
I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. So something that most people have (a phone) that can use something most people's phones can (texting) is a horrible idea... because you had to disable texting on your phone? It's bad because YOU can't use it properly? On a lighter note, I think you should change your cell number. Seriously. Get something like Google Voice and use that for all of your 'business' shit, and only use your cell number for personal stuff. I've done this for years, and never get text messages I don't want. If I get anything on my GV number, I block the sender, but it still never happens. You need to re-evaluate your setup and make appropriate changes. |
|
Quoted: So something that most people have (a phone) that can use something most people's phones can (texting) is a horrible idea... because you had to disable texting on your phone? It's bad because YOU can't use it properly? On a lighter note, I think you should change your cell number. Seriously. Get something like Google Voice and use that for all of your 'business' shit, and only use your cell number for personal stuff. I've done this for years, and never get text messages I don't want. If I get anything on my GV number, I block the sender, but it still never happens. You need to re-evaluate your setup and make appropriate changes. Quoted: Quoted: Quoted: Quoted: I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. So something that most people have (a phone) that can use something most people's phones can (texting) is a horrible idea... because you had to disable texting on your phone? It's bad because YOU can't use it properly? On a lighter note, I think you should change your cell number. Seriously. Get something like Google Voice and use that for all of your 'business' shit, and only use your cell number for personal stuff. I've done this for years, and never get text messages I don't want. If I get anything on my GV number, I block the sender, but it still never happens. You need to re-evaluate your setup and make appropriate changes. Didnt you hear? USAA should conform to the one or two people out of millions that CHOOSE to not utilize the services as offered.... |
|
Quoted:
Oh, so not having a phone capable of texting is a good reason for your bank to lock out previously usable features, because they are too cheap or lazy to implement 2 factor the same way google does? It would be one thing if it was up front, "You need a text capable phone or some features will not be available." It's quite another to suddenly change policy and not provide sensible alternatives that other companies provide as a matter of course. Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
I go into my account today to find I am locked out of certain functions because the USAA IT staff has decided to implement 2 factor ID, but failed to actually implement it correctly. It ONLY supports texting, no voice or email option. I had to call them voice to conduct my business properly over this. I am simply locked out of being able to do certain things like add accounts online. Am I being silly for finding this incredibly annoying? I want to be able to conduct my own business without having to call, wait on hold, and answer stupid questions like 'has your email changed'? The ability to conduct your business online easily is one of the things that offsets USAA not having local branches in lots of places. How is it too much to ask to at LEAST give me the option of getting the code by robocall? That's how google handles it. How is a text message materially different from an automated call? It requires no personal involvement on USAA's end and goes to your phone just the same. I don't have a phone capable of texting. I had to disable texting on my phone because freakin' spammers were blowing it up. The point here is that if you don't have a cell phone, you're locked out of certain features. There is no alternative such as a voice robocall or an email to get the temp code. It's badly done. This means it is not USAAs issue in this case. Oh, so not having a phone capable of texting is a good reason for your bank to lock out previously usable features, because they are too cheap or lazy to implement 2 factor the same way google does? It would be one thing if it was up front, "You need a text capable phone or some features will not be available." It's quite another to suddenly change policy and not provide sensible alternatives that other companies provide as a matter of course. You have a phone capable of texting but you choose not to use that feature, hardly the fault of USAA. |
|
Quoted: So something that most people have (a phone) that can use something most people's phones can (texting) is a horrible idea... because you had to disable texting on your phone? It's bad because YOU can't use it properly? On a lighter note, I think you should change your cell number. Seriously. Get something like Google Voice and use that for all of your 'business' shit, and only use your cell number for personal stuff. I've done this for years, and never get text messages I don't want. If I get anything on my GV number, I block the sender, but it still never happens. You need to re-evaluate your setup and make appropriate changes. This is just alien thinking to me. The problem COULD be solved, and the current implementation is not up to standards set by companies like google, but you object to solving it because....why? This means anybody who can't receive texts for any reason can't pass the 2 factor. If you live where there is no cell service, but you have good internet and a land line, you still can't pass the 2 factor test. If you are deployed and have a satellite service but no cell signal, same deal. USAA should be thinking about this, because they cater to people who are more likely to be in these odd situations. I really don't understand why you would be so dismissive of that. Are you really all "Zero fucks given" for guys who are deployed in shitty areas?  This feature doesn't work like it should. Technology evolves because people complain about this kind of thing. |
|
Quoted: Didnt you hear? USAA should conform to the one or two people out of millions that CHOOSE to not utilize the services as offered.... Seriously, man, why the aggro? They CHANGED the service recently to lock some controls behind 2 factor ID's, but only supported one means of getting the keycode. I love USAA overall. I am just not happy with this new change, and wanted to get some other customers' opinions. I am not the only person this will impact. I can dig that you think it's not as big a deal as I do, but why get all sarcastic about it? |