Posted: 11/16/2015 10:11:16 AM EDT
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Pain in the ass request.
I need to find a software to allow external partners to enter tickets on a web portal and that will give me some basic tracking metrics, etc. It needs to be written to be internally served at my location on a linux based server and use as much free technology as possible (such as MySQL, or other free backend DB, although we could leverage our Oracle DB). I want something easy to manage, as I don't know PERL or really any other scripting language. We already have a MantisBT instance in place for internal needs, which may be replaced with Bugzilla; but I want a straightforward software for external users. I have looked at a lot of "free" software and most of it is limited to a small number of agents and usually 100 customers (users) entering tickets. Things like SYSAid and FreshService are like that. Spiceworks looked GREAT but it is Windows only, and we don't have any of our own Windows servers stood up yet. Is there a software that is like Spiceworks that has similar specs, but runs on linux? |
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I know this isn't free, but it is $30/mo per tech login with unlimited customer logins.
It's worth looking into. https://www.maxfocus.com/service-desk |
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SmarterTrack from SmarterTools has a single agent version that is free. The paid versions aren't very expensive either and they have hosted versions available. It has a lot of nice features and works well.
ETA Noticed that you said Linux. Sorry, SmarterTrack is for Windows. |
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Quoted:
I've never found anything truly free that was worth a shit (especially if you're accustomed to commercial products), but it's been a few years since I was asked to research it on behalf of someone else. YMMV. This is what I have experienced. I was hoping I missed something..... damn... |
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Spiceworks is okay and has some nice tools but the UI is a complete mess. We eventually settled on ManageEngine and it's not too bad. https://www.manageengine.com/products/service-desk/free-it-help-desk-software.html |
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Quoted:
This is what I have experienced. I was hoping I missed something..... damn... Quoted:
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I've never found anything truly free that was worth a shit (especially if you're accustomed to commercial products), but it's been a few years since I was asked to research it on behalf of someone else. YMMV. This is what I have experienced. I was hoping I missed something..... damn... Give the thread some time. It's possible that somebody with a lot more recent experience than me knows of an open source helpdesk ticketing project that doesn't suck. Like I said, it's been a few years since I've even researched it. Stuff changes. 
Does it really have to be 100% free? |
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They all suck. Some suck worse than others.
We have used this for several years: https://www.bestpractical.com/rt/ |
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Give the thread some time. It's possible that somebody with a lot more recent experience than me knows of an open source helpdesk ticketing project that doesn't suck. Like I said, it's been a few years since I've even researched it. Stuff changes.
Does it really have to be 100% free? Quoted:
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I've never found anything truly free that was worth a shit (especially if you're accustomed to commercial products), but it's been a few years since I was asked to research it on behalf of someone else. YMMV. This is what I have experienced. I was hoping I missed something..... damn... Give the thread some time. It's possible that somebody with a lot more recent experience than me knows of an open source helpdesk ticketing project that doesn't suck. Like I said, it's been a few years since I've even researched it. Stuff changes.
Does it really have to be 100% free? We are a startup and money is hard to come by and overhead is something we are trying to keep to a minimum. |
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Not exactly free, but Cerb is awesome. If you only need 3 seats, you can run free.
http://www.cerberusweb.com/ |
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We are a startup and money is hard to come by and overhead is something we are trying to keep to a minimum. Quoted:
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I've never found anything truly free that was worth a shit (especially if you're accustomed to commercial products), but it's been a few years since I was asked to research it on behalf of someone else. YMMV. This is what I have experienced. I was hoping I missed something..... damn... Give the thread some time. It's possible that somebody with a lot more recent experience than me knows of an open source helpdesk ticketing project that doesn't suck. Like I said, it's been a few years since I've even researched it. Stuff changes.
Does it really have to be 100% free? We are a startup and money is hard to come by and overhead is something we are trying to keep to a minimum. You can install Spiceworks on a normal desktop PC, doesn't have to be anything special. I mean you could even download a trial of Server 2012, spin up a VM in VMware Workstation, get everything configured and then you could start the VM with VMware player after your workstation trial ended. The Server 2012 trial is good for 120 days, so that gives you 4 months to come up with a more permanent solution. It's very easy to backup your Spiceworks install and move to another machine in the future. |
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I used this once. Was simple, free, did the job.
http://www.flyspray.org/ |
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Quoted:
They all suck. Some suck worse than others. We have used this for several years: https://www.bestpractical.com/rt/ I've used RT in the past... i personally like it, but, i'm sure our guys did a lot of customization to it.. |
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https://www.atlassian.com/software/jira/service-desk/pricing
Only $20/agent/month |