[ARCHIVED THREAD] - Magpul Glock Mag Issue (Page 1 of 3)
Posted: 4/16/2015 3:32:16 PM EDT
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FYI...
OK we screwed up. After initial release of the Glock 17 PMag (GL9) a few days ago we started seeing random issues of failure to feed with the new magazine in other Glock models primarily the Glock 19 and 26. Of all the challenges of building a Glock magazine with single new composite, issues like drop free, impact strength and feed lip retention were foremost on our mind. The failure to feed came as a bit of a surprise to us and we immediately headed out to the range to investigate. In short order found the problem. Without getting into technical details, some small, but critical geometry changes did not make it into the initial production molds. We should have caught this but no failures showed up on our factory guns during live fire testing and flaws in our internal processes of checks/balances did not flag the oversight as it should. So as I said before, we screwed up and here is what we are going to do about it. Molds are being updated with the correct geometry as we speak and a replacement magazine body with the correct geomentry should be available by May 4th 2015. These will be date coded 5/15 and later and will replace any magazine bodies in service of earlier manufacture. Just use your existing spring, follower, and floor plate with the new body. -If you purchased your magazines direct from Magpul, Brownells or Midway, you do not need to do anything, replacement magazine bodies for the magazines (1 for 1) ordered will be shipped to you automatically. -If your purchased your magazines from a gun store, replacements will be sent out to the store in question for you to pick up. -If neither of the above works for you then Magpul customer service will handle the replacement directly. In short, we are updating ALL of the affected magazines released as quick as we possibly can. Richard Fitzpatrick President/CEO -Magpul Industries Corp |
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Quoted:
FYI... OK we screwed up. After initial release of the Glock 17 PMag (GL9) a few days ago we started seeing random issues of failure to feed with the new magazine in other Glock models primarily the Glock 19 and 26. Of all the challenges of building a Glock magazine with single new composite, issues like drop free, impact strength and feed lip retention were foremost on our mind. The failure to feed came as a bit of a surprise to us and we immediately headed out to the range to investigate. In short order found the problem. Without getting into technical details, some small, but critical geometry changes did not make it into the initial production molds. We should have caught this but no failures showed up on our factory guns during live fire testing and flaws in our internal processes of checks/balances did not flag the oversight as it should. So as I said before, we screwed up and here is what we are going to do about it. Molds are being updated with the correct geometry as we speak and a replacement magazine body with the correct geomentry should be available by May 4th 2015. These will be date coded 5/15 and later and will replace any magazine bodies in service of earlier manufacture. Just use your existing spring, follower, and floor plate with the new body. -If you purchased your magazines direct from Magpul, Brownells or Midway, you do not need to do anything, replacement magazine bodies for the magazines (1 for 1) ordered will be shipped to you automatically. -If your purchased your magazines from a gun store, replacements will be sent out to the store in question for you to pick up. -If neither of the above works for you then Magpul customer service will handle the replacement directly. In short, we are updating ALL of the affected magazines released as quick as we possibly can. Richard Fitzpatrick President/CEO -Magpul Industries Corp Glad I waited. |
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Quoted:
And THAT (are you listening corporate America?) is how you own up to a mistake, and handle your shit. Well done, Magpul.  Quoted:
And THAT (are you listening corporate America?) is how you own up to a mistake, and handle your shit. Well done, Magpul. This. Quoted:
Glad I waited. And.. that. |
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Quoted:
FYI... OK we screwed up. After initial release of the Glock 17 PMag (GL9) a few days ago we started seeing random issues of failure to feed with the new magazine in other Glock models primarily the Glock 19 and 26. Of all the challenges of building a Glock magazine with single new composite, issues like drop free, impact strength and feed lip retention were foremost on our mind. The failure to feed came as a bit of a surprise to us and we immediately headed out to the range to investigate. In short order found the problem. Without getting into technical details, some small, but critical geometry changes did not make it into the initial production molds. We should have caught this but no failures showed up on our factory guns during live fire testing and flaws in our internal processes of checks/balances did not flag the oversight as it should. So as I said before, we screwed up and here is what we are going to do about it. Molds are being updated with the correct geometry as we speak and a replacement magazine body with the correct geomentry should be available by May 4th 2015. These will be date coded 5/15 and later and will replace any magazine bodies in service of earlier manufacture. Just use your existing spring, follower, and floor plate with the new body. -If you purchased your magazines direct from Magpul, Brownells or Midway, you do not need to do anything, replacement magazine bodies for the magazines (1 for 1) ordered will be shipped to you automatically. -If your purchased your magazines from a gun store, replacements will be sent out to the store in question for you to pick up. -If neither of the above works for you then Magpul customer service will handle the replacement directly. In short, we are updating ALL of the affected magazines released as quick as we possibly can. Richard Fitzpatrick President/CEO -Magpul Industries Corp I was just getting ready to buy some. Looks like all the existing stock has been recalled, browells is out of stock on the G17 magpul mags How long will it take to fill the pipline again? I'll be needing a few dozen. |
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Mistakes happen. Admitting you made them, and then taking action to correct them is VERY us usual, and noteworthy. I would much rather do business with a company that admits to and corrects mistakes, than one that continues to deny there is a problem.
Sure, I own some magpul magazines, but this admission makes me more of a magpul fan than all the magpul magazines I have that work correctly (all of 'em so far). Good on 'ya Magpul! |
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Exactly. Why isn't this approach used by the majority? Quoted:
Quoted:
And THAT (are you listening corporate America?) is how you own up to a mistake, and handle your shit. Well done, Magpul. Exactly. Why isn't this approach used by the majority? Because it's expensive up front and embarrassing. Long term, it will produce more,not less, faith in Magpul's products. Few are able to look that far when they're staring at a bottom line. |
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I just ordered a couple from Brownell's. Not because I'm a magpul fanboy (though I have a lot of their gear), more because I'm a mag whore and for some reason I am just totally intrigued by different mag options. Sounds like they are handling it correctly. Good on them. ETA fucking engineers (design <-> manufacturing) not talking to each other. Someone is in big trouble. |
| Too bad the Mako folks couldn't have handled the E-Lander magazine problem in similar fashion. After the dimensional tweaks they made to those, they are probably now one of the best steel mags ever built for the AR platform. But their slow acknowledgement that a problem existed and the way in which they handled the problem was completely opposite of Magpul. That is why I still buy Magpul products. It is also why I have avoided MAKO products. |
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And THAT (are you listening corporate America?) is how you own up to a mistake, and handle your shit. Well done, Magpul. I've always though that it's not if you screw up because everyone screws up once and a while. It's how you handle the screwup that counts. |