Posted: 2/14/2014 12:29:10 PM EDT
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I ordered a fueurhand kerosene lantern on Jan 24 and paid the same day. There was an estimated delivery date of feb3 from Germany. By feb 7th I had not received the lantern, and tracking hadn't been updated since Jan 30. I contacted the seller, and they said "wait a few days, it's probably held up in customs". Today I checked and still no tracking update. It's been 20 days since I paid. Should I demand a refund? ( seller claims they can't track the package once it's in the US.)
Eta- seller somehow has 100% feedback with 5 neg and 4 neutral in the last year. |
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Quoted:
It's been 20 days since I paid. Should I demand a refund? IMO, it's too early for that. Estimated shipping times are just that - estimates. Personally, I'd give it at least another 10 days. The longer you wait before demanding a refund, the more "reasonable" you appear - and the more likely you are to have the dispute settled in your favor. |