Posted: 6/4/2013 3:14:38 PM EDT
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Ok, so I need some input regarding an order I recently placed that was incorrect. Here is the rundown. I ordered a holster with a Memorial Day weekend coupon. I ordered a holster with an extra set of belt attachments.
I received the holster. Not only was the belt loops width incorrect, but it didn't include the extra attachment. Now, my question is....how should the company rectify the problem? 1. Should they send the holster (correct belt width) with the extra attachment asap? Meanwhile, I can send the incorrect holster back via a prepaid label they provide? 2. Should I have to send them the holster (incorrect belt width) via a prepaid label and then wait until they receive it for them to ship me the correct holster? (This is what they want to do.) 3. Should they send the extra attachment and the correct size belt loops asap? And let me keep the holster since it's the correct holster anyways....just wrong width. 4. Should I have to send them the holster (incorrect belt width) via a prepaid label and have it refunded? Then a new order is placed for the correct holster (and correct belt loop width), BUT the memorial day coupon is not applied? What is everyone's suggestion? My take is that since it was their fault, they should try to make it right as soon as possible and ship the me correct items. I say that they should just send the holster with the correct width and extra attachment without having to wait for me to send back the holster. I'd have to wait close to a week before it arrives via UPS and then wait another week for the correct holster to arrive. A two week turn around. Not trying to "burn" anyone, but I'm sure it was an honest mistake, but I'd like to rectified as quickly as possible. I have a class coming up and I'd like to give this holster a go. Thanks! |
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I made an order with crossbreed a while back. Got a package but it was the wrong order. I looked at the form and the order was one number off from my order number. Emailed them and they got back in minutes on a holiday weekend. Expidited my order and sent a prepaid box for the order I had. Got my stuff and sent the other guy his stuff. Worked out great cause I ended up being bumped up like 5 weeks early on my order.
Just let them know, who ever it is. |
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Thank you for all your feedback. I have to agree that they should make it right. I have no doubt they will. I guess, my issue, is I'd like to get my stuff pronto.
What's a little overnight shipping to them and I don't see why I have to go thru the whole process again. We're talking about Comp-Tac here so I know they move a ton of holsters. I'd like to think that they'd be more than happy to make things right and expedite everything, but it felt like I had to pull teeth and explain to them that I receive the wrong order at no fault of my own. It was like "Whoops, my bad.", get to the back of the line. 
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| Oh shit my orders messed up I better go on GD before I even think of seeing what the seller would say. Them sellers are mean, like they took my lunch money mean, and shot my dog and messed up my order and had UPS/Fedex kick my box from the curb to give it that down the drive way look. I have standards I have a collection of 87 safe queens and i can't have an accessory or even the packaging messed up. |
| It's really not like that at all. It's more of a customer service hypothetical if anything and wanted to gauge how everyone would feel. I'm a business owner and always like feedback from my customers on how to make the whole experience better and how we can deliver a better customer experience. |