Posted: 2/7/2013 9:08:41 PM EDT
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"Dear Folks, We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on. And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense. Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar. When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up. The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. Best, Frank & Pete Brownell"  So when am I going to get my flipping Dec 21st PMAGs? 
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Quoted:
"Dear Folks, We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on. And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense. Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar. When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up. The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. Best, Frank & Pete Brownell" So when am I going to get my flipping Dec 21st PMAGs? Probably when they get enough in stock to fill your order?
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15 years ago. Probably some old Forte code with no comments, put in place to handle a very specific business case which eventually got ported to Java by a team in Chennai and goose fucked into spaghetti in the process. Bet it took them hundreds of man hours to find  |
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15 years ago. Probably some old Forte code with no comments, put in place to handle a very specific business case which eventually got ported to Java by a team in Chennai and goose fucked into spaghetti in the process. Bet it took them hundreds of man hours to find Funny you mention that, I am taking an Intro to Programing class involving Java right now and my teacher was just pounding us for like an entire lecture on how important it is to have good comments and names for variables that make sense! Now I know why I guess
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15 years ago. Probably some old Forte code with no comments, put in place to handle a very specific business case which eventually got ported to Java by a team in Chennai and goose fucked into spaghetti in the process. Bet it took them hundreds of man hours to find Funny you mention that, I am taking an Intro to Programing class involving Java right now and my teacher was just pounding us for like an entire lecture on how important it is to have good comments and names for variables that make sense! Now I know why I guess I have to deal with spaghetti code and reading undocumented code every day... so yes, please do it properly and document it... |
| That is a pathetic excuse and tells me that they hired poorly paid IT staff along with idiot IT managers. A good programmer would have written a system that could handle it. Orders in the thousands is nothing. The company deserves all the crap people are giving them. That's what happens when you skimp on your IT staff. |
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They do good but are not perfect. Far better than the scum at CTD. I'm inclined to cut them some slack. OP will agree with that. I will never do business with CTD again But, If I get my pmags at some point in the hopefully near future I will cut Brownells a little of slack because I know how pasted the 10 pack thing was on sites like this and the gun deals sites and the volume of orders they received
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My question for you, is: "Why did you allow yourself to run short of magazines on the 21st of December 2012 ? " My question is: What were you doing in the last eight years that prevented you from buying them prior to the panic..?
That's the real question. I'm in CA where I can't even purchase assembled 30rd mags. I bought just enough rebuild kits to get me by not knowing if I'd ever actually get to use them. The rest of you in free states have no excuses and now you're crying. |
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I just backordered a bunch of stuff at reasonable prices. They're going to ship it all, as it comes in, without charging extra shipping.
I like that better than paying gouge prices for in-stock stuff, or simply being out of stock and having to check back every fifteen minutes so I can get an order in the queue. One thing positive this panic has done is torture test and fine tune the online websites, as well as expose who's creepy and who is customer oriented. |
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I'm guessing most of the bitchers in these threads have never founded or run their own business.
Shit happens. I love Brownells. Need a single 1911 grip bushing. Presto. Its at your door in 2 days. I can't get in my truck and drive somewhere for what they charge in shipping for small items. Don't bitch at them for your failure to plan ahead and have whatever stock you deem you need on hand during the biggest run on gun parts in history. How in the hell were they supposed to forecast demand, and thus that the demands on their system would go from normal levels to stratospheric in 2 days time. This is more FSA type bullshit. I can't get what I want when I want it because I didn't plan ahead so I'm going to whine on the internet End rant. |
