Posted: 10/5/2011 9:12:04 AM EDT
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My wife bought an iPad a couple of weeks ago. My mother wanted to get her something for her birthday (next week) and I told her that an iPad cover would be perfect. Not wanting to ruin the surprise, I told my mom to just pick a color, any color but pink. She chose a light blue and had it shipped to my work... This past weekend, my wife was hell bent on ordering a cover so I had to tell her that my mom had already bought one and that it should be arriving soon. The light blue cover arrived yesterday. I gave it to my wife and she decided that she didn't like the color and would like to exchange it for an orange cover. The order was shipped to me, so this morning I called Apple to arrange for an exchange. The customer service rep was very helpful. Apple is sending the orange cover (no charge) with expedited shipping (also no charge, the original order was standard shipping) and there is no need to return the blue cover. I don't know how they manage to stay profitable with such horrific customer service. |
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I had a similarly bad customer service experience. My IPad slipped out of the non-apple cover I purchased, performed a perfect front flip and banged all four corners in a non-specific order on the driveway.
Next day at the apple store, they issued a one time hardware damage waiver and replaced the entire unit for free. Those basterds make it so hard to hate them. ––Mouse |
Mine was just on an ipod nano. Seems I did not realize I left it in my pocket until I was folding my pants. They told me - "we will not ask you what happened to it, but understand our warranty does not cover accidents  ". It took them 24hrs to replace it due to the color (I purchased it used). |
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Quoted:
My wife bought an iPad a couple of weeks ago. My mother wanted to get her something for her birthday (next week) and I told her that an iPad cover would be perfect. Not wanting to ruin the surprise, I told my mom to just pick a color, any color but pink. She chose a light blue and had it shipped to my work... This past weekend, my wife was hell bent on ordering a cover so I had to tell her that my mom had already bought one and that it should be arriving soon. The light blue cover arrived yesterday. I gave it to my wife and she decided that she didn't like the color and would like to exchange it for an orange cover. The order was shipped to me, so this morning I called Apple to arrange for an exchange. The customer service rep was very helpful. Apple is sending the orange cover (no charge) with expedited shipping (also no charge, the original order was standard shipping) and there is no need to return the blue cover. I don't know how they manage to stay profitable with such horrific customer service. Quite simple. Sell products with incredbly high profit margins and then spend tons of money to make your products "cool". Then profit from the hype. Not saying Apple products are bad but there are plenty of other companies who make a good product and have good service who are cheaper, but just don't have legions of fanboys beating everyone else over the head about how great apple is. Nice work if you can get it I guess. Posted Via AR15.Com Mobile |
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Pics of the wife or story didnt happen    Wife, with daughter and nephews. Pic is about a year old... https://lh6.googleusercontent.com/-lH-o9Un_Egw/TozEJ-GGrjI/AAAAAAAABYA/m9Wr1fauwTk/s720/100_2459.JPG Dude your black. Your kid don't looked mixed  afrcom course strikes again
Picking with you and your avatar 
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