Posted: 6/13/2011 12:37:22 PM EDT
|
Help me understand something please. If private for-profit enterprises are concerned with increasing profits by reducing overhead, reducing costs and increasing efficiency, then why has a business model developed by the Canadian British Government (one of the most inefficient and costly organizations on this little spinning rock) become a universal standard for running an IT organization? |
|
All sorts of "efficiency" programs get picked up or sponsored by government and become big fads in business, with most of them being poorly implemented. One place I worked used ITIL, and had some software that integrated all of the pieces, it was just cumbersome to use. The real problem was the same manager who pushed for ITIL needed something new to show for his paycheck, so started pushing Six Sigma in an IT support organization. THAT was a frigging nightmare, especially since he was one of the worst offenders about fudging statistics to look better (one set of metrics was on ticket closure times, so he would reprioritize tickets to lower categories to make our numbers better). |