Posted: 3/3/2010 8:29:03 PM EDT
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I placed an order for a shooting stool with thegunsource.com and found out the item was on backorder and wouldn’t be in for a couple of weeks. That was fine but I had a change of plans and needed it sooner so I did some more research on the web and found it in stock at another website. I called thegunsource.com’s CS department a couple of days after I had placed the order to cancel and even though the stool was still wouldn’t be received by them they said there would be 25% cancelation fee. I was really outraged. I could understand a fee if they had special ordered it but to charge for an regularly stocked item was beyond the pale. I had to cancel an order from another company for the same reason and asked what their policy was and the CS agent was shocked when I told her about the other company charging the fee. She said they had no such policy, neither did the company that had the stool in stock. Needless to say, I won’t be doing any more business with thegunsource.com. |
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Acording to their own policy on their website they should be charging you NO MORE than a 15% restocking fee.
Canceling Orders/Cancellation Fees
Orders can be canceled by a Customer Support Team Member over the phone at 1-800-518-3808. Email/fax requests to cancel orders will be honored ONLY if the following information is provided: the last 4 digits of the credit/debit card used on the order and the complete billing and shipping addresses. No cancellation fees will be applied if the item(s) being canceled are on backorder. There will be a 15% cancellation fee on all canceled non-firearm orders that are currently processing or that have been shipped. There will be a 25% cancellation fee on all canceled firearm orders that are currently processing or that have been shipped. We reserve the right to cancel firearm orders when a customer fails to provide a Federal Firearms License (FFL) from their firearm transfer dealer. Reasonable attempts will be made to contact customers for their FFL when firearms are ready to be shipped. TGSCOM, Inc. reserves the right to decide what constitutes a reasonable attempt. Customers have 14 days (including weekends) to provide an FFL, from the time that the firearm is in-stock and ready to be shipped. Canceled firearm orders will be subject to a cancellation fee of up to 25%. TGSCOM, Inc. reserves the right to refuse or cancel any order, at any time, for any reason. |
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Quoted:
Acording to their own policy on their website they should be charging you NO MORE than a 15% restocking fee. Canceling Orders/Cancellation Fees
Orders can be canceled by a Customer Support Team Member over the phone at 1-800-518-3808. Email/fax requests to cancel orders will be honored ONLY if the following information is provided: the last 4 digits of the credit/debit card used on the order and the complete billing and shipping addresses. No cancellation fees will be applied if the item(s) being canceled are on backorder. There will be a 15% cancellation fee on all canceled non-firearm orders that are currently processing or that have been shipped. There will be a 25% cancellation fee on all canceled firearm orders that are currently processing or that have been shipped. We reserve the right to cancel firearm orders when a customer fails to provide a Federal Firearms License (FFL) from their firearm transfer dealer. Reasonable attempts will be made to contact customers for their FFL when firearms are ready to be shipped. TGSCOM, Inc. reserves the right to decide what constitutes a reasonable attempt. Customers have 14 days (including weekends) to provide an FFL, from the time that the firearm is in-stock and ready to be shipped. Canceled firearm orders will be subject to a cancellation fee of up to 25%. TGSCOM, Inc. reserves the right to refuse or cancel any order, at any time, for any reason. Processing or shipped. It sounds like the OP's was neither of those, so that alone violates their policy...not to mention the incorrect percentage. |