Posted: 2/8/2009 10:24:11 AM EDT
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About a week ago my out going e-mail speed dropped considerably. Text e-mails upload as per normal most of the time. Any e-mail with an attachment either won't go or it takes forever to upload. Sometime it will have good speed until it gets to 97-98% then it stops. the only upgrade I did was to IE v8. things I've tried. Uninstalled IEv8 <––ISP tech suggested that might be the problem as Outlook express which I was using is tied to IE. Switched to thunderbird e-mail program. Disabled my windoze firewall Disabled AVG resident shield. Surfing speed is up and down to but not as bad as the e-mail speed. Any one have any suggestions? My ISP pinged my account and logged in to my e-mail account and sent 2 e-mails. They said both uploaded normally. |
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what is your upload speed from here
speedtest 1. avg free would not cause this 2. the windoz firewall would not cause this have you reset all your network equipment lately? |
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Quoted: d/load speed 1350 kbpswhat is your upload speed from here speedtest 1. avg free would not cause this 2. the windoz firewall would not cause this have you reset all your network equipment lately? up/load speed 17 kbps.  The ISP tech got me to power cycle my modem and router. Is that what you mean? |
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d/load speed 1350 kbps up/load speed 17 kbps.
The ISP tech got me to power cycle my modem and router. Is that what you mean? RuhRoh! Is this the only machine on your network? If so, it is likely that something else is using it to send stuff, sucking up all your available outgoing bandwidth. Not being a regular Windows user anymore I don't know what app to suggest, but something that graphs your outgoing bandwidth usage would be helpful. Also do a full system scan for viruses and malware. |
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Quoted:
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d/load speed 1350 kbps
what is your upload speed from here speedtest 1. avg free would not cause this 2. the windoz firewall would not cause this have you reset all your network equipment lately? up/load speed 17 kbps.
The ISP tech got me to power cycle my modem and router. Is that what you mean? yep is your computer running any slower than usual? do you have any random or abnormal programs running in the background? i would ditch avg and install avast. |
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Quoted: Quoted: Quoted: d/load speed 1350 kbpswhat is your upload speed from here speedtest 1. avg free would not cause this 2. the windoz firewall would not cause this have you reset all your network equipment lately? up/load speed 17 kbps. The ISP tech got me to power cycle my modem and router. Is that what you mean? yep is your computer running any slower than usual? do you have any random or abnormal programs running in the background? i would ditch avg and install avast. It is sporadically. I'm running a wireless router that isn't password protected (I live outside town and only have 3 or 4 houses around. Is it possible someone is piggy backing my connection?) I'm going to password protect it now. AVG has never let me down before..is avast better? |
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Okay..this is interesting. If I try and send an e-mail in plain text and HTML or HTML only..it locks up and won't send it. If I send it plain text only..it goes through. This is just a text e-mail..no attachments. ETA speed test results with router bypassed. d/load speed 1334 kbps up/load speed 33 kbps |
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Bypass the router 1st and direct connect to the modem, its quicker then changing settings on the router Did that..running the speed test again. You also need to do a Full Powercycle Unplug all the cords from your modem, let it sit for one hour then plug it back in, Just kidding thats bullshit someone at work made up once, |
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Okay..this is interesting. If I try and send an e-mail in plain text and HTML or HTML only..it locks up and won't send it. If I send it plain text only..it goes through. This is just a text e-mail..no attachments. Clear messages from outbox, reboot, if that continues install a diffrent mail program like Thunderbird |
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Quoted: Quoted: Okay..this is interesting. If I try and send an e-mail in plain text and HTML or HTML only..it locks up and won't send it. If I send it plain text only..it goes through. This is just a text e-mail..no attachments. Clear messages from outbox, reboot, if that continues install a diffrent mail program like Thunderbird My outbox is empty, I just rebooted and I'm using Thunderbird. that is how I discovered the plain text thing. it prompts me as to which format I want to send it in. Could there be a setting in Thunderbird I didn't set properly after install? |
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Forgot to mention..I ran a virus scan in safe mode too. Nothing found. Which Antivirus are you using? I would try a different AV, just to be sure since not all of them have the same level of virus detection rates. Avira at free-av.com and AVG at avg.com are good ones that have free for personal use versions. If neither of two AV programs detected anything and you're plugged directly into your modem, then you're having a hardware issue with the modem or the line itself and it's time to make a call to the ISP. The results of your speed test has nothing to do with your ability to send email. It just happens to be the first place you will notice a choked line speed. Just let your ISP know that you're having severe line speed issues on the upload side. 17kbps is less than half the speed of a 10 year old 56k modem. 
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Do you have a different computer or laptop you can try the speed test on? Maybe borrow one from a friend?
The speed test results are the core of the problem –– something is wrong with one of these things: * your OS is fucked up (sounds like this is becoming less likely) * your NIC / wireless card is fubar * your modem (cable or DSL) is busted * your line (cable or DSL) has some serious noise issues I'd try a different computer. If you get the same results tell your ISP you want to swap your modem for a new one and have a tech come out and take measurements on the line. AVG is good, Avast sucks IMHO. You may want to try malwarebytes and spybot search & destroy in addition to AVG. Good Luck! |
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Okay..here are tonites speed test results. desk top 1356 kbps d/load 13 kbps up load laptop 1267 kbps d/load 230 kbps up/load For the last few weeks I've been getting a "local area network cable unplugged" message and I'd lose my connection. Sometimes it would come right back, other times I had to power cycle the modem and router to get it back. I thought it was due to my son sticking his size 12 feet under the computer desk and kicking the cable and pulling it lose. The cable that came with my router is got to be 8 years old if not older. Do those things go bad? It's a cross over type. |
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yes, cables go bad. It sounds like yours has. You could check the error count on the interface; however, since your other machine is so much faster, I'd skip it and just replace the cable.
Err, wait, if your laptop is fast and your desktop isn't - can you plug your desktop in where the laptop is plugged in and re-run the speed test? Or plug the laptop into the desktop's port and re-run it? |
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Quoted: yes, cables go bad. It sounds like yours has. You could check the error count on the interface; however, since your other machine is so much faster, I'd skip it and just replace the cable. Err, wait, if your laptop is fast and your desktop isn't - can you plug your desktop in where the laptop is plugged in and re-run the speed test? Or plug the laptop into the desktop's port and re-run it? I plugged the laptop in to the desktop port. My laptop has hardly any programs running on it. Would that affect the upload speed. |
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Okay..here are tonites speed test results. desk top 1356 kbps d/load 13 kbps up load laptop 1267 kbps d/load 230 kbps up/load For the last few weeks I've been getting a "local area network cable unplugged" message and I'd lose my connection. Sometimes it would come right back, other times I had to power cycle the modem and router to get it back. I thought it was due to my son sticking his size 12 feet under the computer desk and kicking the cable and pulling it lose. The cable that came with my router is got to be 8 years old if not older. Do those things go bad? It's a cross over type. You've got either a bad cable on the desktop, or a bad network card/adapter. Of course cables can go bad, especially when they're kicked around and such. I'm curious why you would use a crossover cable on a standard ethernet network though. |
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unless you're running a lot of malware or P2P stuff, no. The number of programs running shouldn't have much to do with bandwidth.
Think of it this way. Your desktop is a minivan with kids in it; your laptop is a car with fewer kids in it. As long as the kids aren't dragging parachutes out the windows, they should both be able to go down the road pretty much as fast. Let's approach this in a binary way - you have three variables. "OL" means "original laptop". "OD" means "original desktop".
# Machine Cable Port 1 Laptop OL OL PASS 2 OD 3 OD OL 4 OD 5 Desktop OL OL FAIL 6 OD 7 OD OL 8 OD So, eight variants to try. However, we've already tried two of them - 1 and 8. If we want to isolate the failed component, we need to swap stuff. First, I'd swap cables. This would give us variants 5 and 3. Did the failure (slow speed) follow the machine or the cable? If it followed the cable, replace the cable and you're done. If it followed the machine, swap ports. This would mean trying variant 7. If the failure follows the machine, it is an issue with the machine that needs further investigation. If it follows the port, all bets are off; the port tested good back when we did config #1. |
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Quoted: It was the cable supplied with the modem by my ISP. Quoted: Okay..here are tonites speed test results. desk top 1356 kbps d/load 13 kbps up load laptop 1267 kbps d/load 230 kbps up/load For the last few weeks I've been getting a "local area network cable unplugged" message and I'd lose my connection. Sometimes it would come right back, other times I had to power cycle the modem and router to get it back. I thought it was due to my son sticking his size 12 feet under the computer desk and kicking the cable and pulling it lose. The cable that came with my router is got to be 8 years old if not older. Do those things go bad? It's a cross over type. You've got either a bad cable on the desktop, or a bad network card/adapter. Of course cables can go bad, especially when they're kicked around and such. I'm curious why you would use a crossover cable on a standard ethernet network though. |
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A crossover cable is normally only needed when connecting 2 NICs directly to each other, or the cable/dsl modem directly to your PC. With a router inbetween you should be using normal cables. A crossover cable may work ok with newer routers and switches tha support auto-detecting the cable type.
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Quoted: Will do. Quoted: My router is only a year old. The system was working great up until about 2 weeks ago. I'll pick up a new cross over cable tonite and see what that does. Pick up both. There should be no need for a crossover cable in your setup. ETA..new cable d/load 1159 up/load 488. |
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Will do.
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My router is only a year old. The system was working great up until about 2 weeks ago. I'll pick up a new cross over cable tonite and see what that does. Pick up both. There should be no need for a crossover cable in your setup. ETA..new cable d/load 1159 up/load 488. Sweet! |
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Quoted: The funny thing is..it was that fast with the old cable last night. My son said it was working good all afternoon..Quoted: Quoted: Will do. Quoted: My router is only a year old. The system was working great up until about 2 weeks ago. I'll pick up a new cross over cable tonite and see what that does. Pick up both. There should be no need for a crossover cable in your setup. ETA..new cable d/load 1159 up/load 488. Sweet! Makes me wonder if there was a problem with my ISP. Oh well Thanks guys for all your help and suggestions.  |