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AR15.COM
2/16/2017 3:03:30 PM EDT
I have to return my wife's new computer.  The audio is defective.

How do I delete her user info, such as web site passwords, wireless access passwords, email archive, etc?  Heck, How do I delete her entire account.  

By delete I mean erase and overwrite so it is not recoverable.  It is a Windows 10 OS.
2/16/2017 8:30:14 PM EDT
[#1]
DoD wipe the hard drive.
2/16/2017 8:41:10 PM EDT
[#2]
Quote History
Quoted:
DoD wipe the hard drive.
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Like with a cloth?
2/16/2017 8:51:57 PM EDT
[#3]
Quote History
Quoted:
Like with a cloth?
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View All Quotes
Quote History
Quoted:
Quoted:
DoD wipe the hard drive.
Like with a cloth?


With software. Some examples
2/16/2017 8:54:48 PM EDT
[#4]
boot from an external device and run a secure erase app
2/16/2017 8:57:35 PM EDT
[#5]
... make sure a full-disk wipe won't void the return policy.

You may want to create a secondary admin account, delete your wife's user account and directory (and reg keys? dunno) then run a "free space wipe" / secure delete utility.
2/16/2017 9:03:14 PM EDT
[#6]
Quote History
Quoted:
... make sure a full-disk wipe won't void the return policy.

You may want to create a secondary admin account, delete your wife's user account and directory (and reg keys? dunno) then run a "free space wipe" / secure delete utility.
View Quote


ETA Remove User Profile Correctly in Windows 10 - Technig

How to securely overwrite deleted files with a built-in Windows tool - PCWorld
2/16/2017 9:37:31 PM EDT
[#7]
Full recovery of os

Should be listed under control panel
2/16/2017 10:53:01 PM EDT
[#8]
Settings -> Update and Security -> Recovery -> 'Reset This PC'.  When prompted, choose to fully wipe the drive.
2/16/2017 10:53:55 PM EDT
[#9]
Quote History
Quoted:
... make sure a full-disk wipe won't void the return policy.

You may want to create a secondary admin account, delete your wife's user account and directory (and reg keys? dunno) then run a "free space wipe" / secure delete utility.
View Quote


Done correctly, a Factory Restore using the recovery partition resets the device to OOBE (out-of-box experience).  To a retailer it will look like it was never configured.
2/16/2017 11:01:56 PM EDT
[#10]
Will a "factory restore" truly wipe the previous data?  My understanding is that data can be recovered even after the partition table has changed / logical drive has been reformatted.  

AFAIK the only way to securely delete is to do one of the DoD over-write routines.
2/16/2017 11:19:02 PM EDT
[#11]
Quote History
Quoted:
... make sure a full-disk wipe won't void the return policy.

You may want to create a secondary admin account, delete your wife's user account and directory (and reg keys? dunno) then run a "free space wipe" / secure delete utility.
View Quote
This is the way to go.

Safe enough for most purposes.
2/17/2017 12:33:19 AM EDT
[#12]
Quote History
Quoted:
Will a "factory restore" truly wipe the previous data?  My understanding is that data can be recovered even after the partition table has changed / logical drive has been reformatted.  

AFAIK the only way to securely delete is to do one of the DoD over-write routines.
View Quote


Choosing to 'fully clean the drive' in Win10 restore will write zeroes to any data on the drive.
2/20/2017 12:42:38 AM EDT
[#13]
Thank you, guys.  It was a good discussion which ended in me resetting the laptop.