Posted: 11/15/2011 12:53:31 PM EDT
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Last night I was on the internet and lost my internet connection.
I ran the Microsoft diagnostic program which stated my IP was no longer valid. Got on the Charter tech line and Robo-Gal reset my Motorola modem from their end. I've checked my notes and this has never happened before, either with the Motorola modem I bought or the Charter Scientific Atlanta modem I started with after leaving dialup. Any ideas as to what happened? I recall when I bought the modem on Amazon some of the previous buyers mentioned their cable companies downloaded updates and screwed up their modems. Any chance Charter was tinkering? Thanks! |
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Quoted:
the Microsoft message was telling you that you were not receving an ip adress from your router. Not your modem. A simple restart of your router would have probably fixed the issue. This.....so long as you have are using a router and not connecting the modem directly to your computer. Sometimes an electronic device will lock up. As I tell my customers, 99% of the time a simple power cycle of the device will fix it. If you see the issue again, unplug the power cable to the device, wait a tick, and plug it back in. In 12 years of having a cable modem (been through 3 upgrades), the only problems I have ran into are one my end (wireless router into 32 channel switch)....or when I forget to pay the bill. |
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Basic troubleshooting for home network offline: Turn off computer(s) Unplug router Unplug cable modem for 30 seconds Return plug to cable modem Return plug to router Boot computers By the time the computers are up, usually the cable modem has it's IP, and handed it out to the router and everything works again. There are a lot of reasons the equipment will lock up (too many to go into here), most of the time the sequence above will get you back online no matter what the issue was. (If your cable modem has a blink blink blinkity blink pattern rather than the furiously fast blink of data, the cable is actually down and you can call your cable provider. I usually let my neighbors call and do something else for a while. The cable company almost always knows it's offline so calling in is a waste of time.)
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Quoted:
the Microsoft message was telling you that you were not receving an ip adress from your router. Not your modem. A simple restart of your router would have probably fixed the issue. Ain't got no router. Just a Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem . I did power down my modem, pull the coax and rebooted my computer. Our wireless router here at work locks up frequently and that's the drill. This particular problem has never happened before. I was getting dropped a good bit about a year ago until they replaced the coax from the pole to my house. Since then, not one drop. |