Posted: 1/25/2011 3:11:16 PM EDT
| I live on an Island in the middle of nowhere, and there is a fiber cable leaving the island connecting us to the rest of the world. The native corporations own the fiber, and lease bandwidth to AT&T and we purchase bandwidth from AT&T. Then we sell internet to customers in 1-3 meg chunks. We have 3 ds3s, which is like 120 megs. So basically, in the evenings, if 40 people hop on netflix, it fingerbangs the whole island. Corporate wont buy anymore ds3s and every day I have around 2309482309482343 people crying about how they cant play world of warcraft because the latency sucks "wahhh Im getting 400 ms pings... wah, when I run tracert, i have huge latency leaving this islands router" so, since shit rolls downhill, from the customer, to me, now Im going to bitch to you. I want a refund. |
| I agree with bassboy9123. You're on an island in the middle of nowhere and you have a T3. There are plenty of places in the contiguous US that are lucky to dial-up and plenty of others that must rely on satellite. The next time someone starts complaining about a less-than-optimal WoW experience, pre-empt them and start bitching about all the WoW players ruining your Netflix experience. |
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If the customer paid for a service that is non-conforming or not fit for its particular purpose, I think they are entitled to complain or receive some compensation. The same customer is also free to use a competing product or discontinue use of your product if they are not satisfied with it. |
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Quoted:
I agree with bassboy9123. You're on an island in the middle of nowhere and you have a T3. There are plenty of places in the contiguous US that are lucky to dial-up and plenty of others that must rely on satellite. The next time someone starts complaining about a less-than-optimal WoW experience, pre-empt them and start bitching about all the WoW players ruining your Netflix experience. Didnt think of it that way. If i had the lattitude to bitch at customers, this is what I would say. |
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Quoted:
If the customer paid for a service that is non-conforming or not fit for its particular purpose, I think they are entitled to complain or receive some compensation. The same customer is also free to use a competing product or discontinue use of your product if they are not satisfied with it. Another good point. There are no bandwidth caps with my service. Take it or leave it. However, they do pay for a specific bitrate, and arent getting it. |
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Ok....400 ms ping times? You might have fiber to the Island, but what is it running over out of the CO or should I say "Hut". Look, I'm going to guess its Alaska Power and Telephone? You can now run ethernet 12k ft, so the local provider should look into this....At gig speed for the back bone, with 100 meg legs. Why don't you guys just get an OC 3 connection? 155meg through put....how many people are on the Island? Why not look at setting up wireless.
Look....400 ms sucks, but there are a lot of factor's that we don't know about and won't....so fuck'em 
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