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I mailed a sparc back on the 11th and according to USPS.com, Your Item's Status: Your item was delivered at 10:20 am on December 14, 2012 in MIDDLETON, WI 53562.
I haven't gotten any emails or status updates. The warranty form was filled out and enclosed in the box, and the sparc was in its original packaging, Please let me know what's up. |
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So my rifle fell from about 6 feet up, landed pretty squarely on my 2.5-10. All my turrets seems just fine, and I have had any issues with my zero or any adjustments I make. Only thing is the illumination doesn't work anymore. Are there any at-home trouble shooting solutions I can try?
Thanks |
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There are a couple options that might work before sending it in: Try tightening the battery cap down tightly with a nickel until the cap won't go tighter. It will stop hard on the top of the metal battery housing when it is tight enough. You could also try changing the battery and then tightening like I mentioned before. If none of that works, I would recommend sending it in. We would be happy to have a look at it for you. Thanks again and please let me know if there's anything else I can do for you. |
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Originally Posted By VortexOptics:
There are a couple options that might work before sending it in: Try tightening the battery cap down tightly with a nickel until the cap won't go tighter. It will stop hard on the top of the metal battery housing when it is tight enough. You could also try changing the battery and then tightening like I mentioned before. If none of that works, I would recommend sending it in. We would be happy to have a look at it for you. Thanks again and please let me know if there's anything else I can do for you.
Thanks! I appreciate the reply |
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Okay,
Wutt's wrong with this picture? I drop my Sig M400 (6 inches onto the work bench and it lands on the butt stock) with my Strikefire attached. I'm a klutz. Strikefire no workie no more. I ping Vortex. Thirteen (13) minutes go by and I've received a response from Ashley in CS with the warranty form and instructions attached. Obviously, they don't get much warranty work if they can respond this quickly. 
If the rest of this episode goes like this, Vortex has another customer for life. 
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| Haha wow, glad to hear you got that tracking number so quickly and will have the product back to you soon. Ashley is great, no doubt about it. Haha not sure whether she is married or not to be honest! Thanks again for the good feedback. Glad they got you well taken care of. |
I'll be calling you guys this morning.
My Viper PST 1-4 has a problem. The reticle is canted to about 11:00! I first thought the scope was loose in the mount but it was level. I pulled the scope off and gave it a shake and I heard the rear glass rattle around. 
I did this a few more times while turning in and out the rear focus ring and it stopped. The reticle is still in the same position. Sigh....I have been having problems with firearm parts going down on me for the past 2 weeks and I have a shoot coming up on the 26th. 
I know you guys will take care of me, that is why I bought this Viper. No rush needed for the shoot as I will revert back to the Eotech. Edit to add: Well, it's shipped off. I called this AM and got right through and Colleen emailed me a Fed-X return label within mins. Talk about fast. 
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In loving memory of: Staff Sgt. Delmar White
Army National Guard, Kentucky
Battery B, 2nd Batallion,138th Field Artillery
KIA: September 2, 2007, in Iraq by a roadside IED
Army National Guard, Kentucky
Battery B, 2nd Batallion,138th Field Artillery
KIA: September 2, 2007, in Iraq by a roadside IED
Thanks a ton! Got it back on the 22nd and I needed it by the 26th for a shoot. You guys are on top of the service! I got it sighted back in a few hours ago and it's GTG for tomorrow.
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In loving memory of: Staff Sgt. Delmar White
Army National Guard, Kentucky
Battery B, 2nd Batallion,138th Field Artillery
KIA: September 2, 2007, in Iraq by a roadside IED
Army National Guard, Kentucky
Battery B, 2nd Batallion,138th Field Artillery
KIA: September 2, 2007, in Iraq by a roadside IED
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Originally Posted By VortexOptics:
Awesome, glad to hear you got it back in time for the shoot. I hope it went well for you! Thanks again for choosing Vortex Optics. We really appreciate it. I thank you. The scope did great at the shoot!
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In loving memory of: Staff Sgt. Delmar White
Army National Guard, Kentucky
Battery B, 2nd Batallion,138th Field Artillery
KIA: September 2, 2007, in Iraq by a roadside IED
Army National Guard, Kentucky
Battery B, 2nd Batallion,138th Field Artillery
KIA: September 2, 2007, in Iraq by a roadside IED
Sith Jedi CQB, Armchair Division, Dillo Mafiaoso
Joined:
Feb 2012
Posts:
1266
EE: 100% (93)
MS, USA
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Another vote for the great customer service from Vortex after the sale Sent in my optic for review due to some cosmetic damage that did not effect its performance, spoke with Lynette N. and in a short time my optic was repaired, cleaned, and returned by FedEx ground before I knew it.
EXCELLENT! Thanks Vortex! 
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Regards,
Todd
On The HUNT for Rare Dillos!
Member: NRA Lifetime, MS for Liberty
Todd
On The HUNT for Rare Dillos!
Member: NRA Lifetime, MS for Liberty
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Originally Posted By todbnla: Another vote for the great customer service from Vortex after the sale Sent in my optic for review due to some cosmetic damage that did not effect its performance, spoke with Lynette N. and in a short time my optic was repaired, cleaned, and returned by FedEx ground before I knew it.EXCELLENT! Thanks Vortex! |
| Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. |
Violence is the capital of the depraved. There is no legislating that truth from our condition.
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Originally Posted By benw8887: Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. |
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Originally Posted By VortexOptics:
I would just say make sure you are only pressing the button once instead of pressing and holding. Also, make sure that you do not have the NV button turned on. If that all fails, please give customer care a call at 800-426-0048 ext. 6 and they will be happy to get you taken care of. Thanks again. Originally Posted By VortexOptics:
Originally Posted By benw8887:
Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. I'll give it another try this morning. If nothing, I'll call next week, thank you. You guys are aces! nothing but Vortex optics for me in the future.
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Violence is the capital of the depraved. There is no legislating that truth from our condition.
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Originally Posted By benw8887: I'll give it another try this morning. If nothing, I'll call next week, thank you. You guys are aces! nothing but Vortex optics for me in the future. Originally Posted By benw8887: Originally Posted By VortexOptics: Originally Posted By benw8887: Hey guys, just found that my strikefire won't turn on. Anything I can try here at the house to test it? I put a new battery in it and nothing. If there is nothing, I will send it in next week. I'll give it another try this morning. If nothing, I'll call next week, thank you. You guys are aces! nothing but Vortex optics for me in the future. |
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Ah, guys, I just received my package with my repaired strikefire (red/green version, had a bad power button) and I open it up, and turn it on. Nice bright green dot, I press the power button to cycle it over to red dot and nothing.
So, I press the NV button it goes dim like it should (kind of a violet color that you can barely see), I press the NV button again, nice bright green dot again. I press the down arrow button, it goes dim, press the up arrow button, it gets bright again. I press the power button again, no red dot. I hold the power button for about 10 seconds, it goes off. Now it won't turn on again. Am I crazy? What the heck happened? Guess I'll be sending it back tomorrow.
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Violence is the capital of the depraved. There is no legislating that truth from our condition.
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Originally Posted By benw8887: Ah, guys, I just received my package with my repaired strikefire (red/green version, had a bad power button) and I open it up, and turn it on. Nice bright green dot, I press the power button to cycle it over to red dot and nothing. So, I press the NV button it goes dim like it should (kind of a violet color that you can barely see), I press the NV button again, nice bright green dot again. I press the down arrow button, it goes dim, press the up arrow button, it gets bright again. I press the power button again, no red dot. I hold the power button for about 10 seconds, it goes off. Now it won't turn on again. Am I crazy? What the heck happened? Guess I'll be sending it back tomorrow. |
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Originally Posted By VortexOptics:
Ok sounds good. Yeah we will get it right, I promise! Originally Posted By VortexOptics:
Originally Posted By benw8887:
I left a message lastnight. I'll be sending it off today or tomorrow. Thank you, you guys really do rock for the costumer service. Got my new strikefire today, works great, can't wait to mount it up and hit the range. Thank you Vortex! You guys are awesome!
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They live, we sleep!
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Originally Posted By benw8887: Got my new strikefire today, works great, can't wait to mount it up and hit the range. Thank you Vortex! You guys are awesome! Originally Posted By benw8887: Originally Posted By VortexOptics: Originally Posted By benw8887: I left a message lastnight. I'll be sending it off today or tomorrow. Thank you, you guys really do rock for the costumer service. Got my new strikefire today, works great, can't wait to mount it up and hit the range. Thank you Vortex! You guys are awesome! |
I noticed today that my strikefire is broke. Looks like my rifle tipped over and the controls on the strikefire got hit. The rubber was peeled away from the body and the on off button is broke. Guess I'll be sending it in... looks like a weak area of the optic.
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Had my first experience with a warranty claim today. I went to mount up a SPARC and with the big riser and small screws, they would bottom out and RDS wouldn't be tight on the base. I have a dozen of the SPARCs around on various builds, so I grabbed one and did some testing. The base was loose on two different SPARCs, while another base snugged up to both SPARCs using the same small screws.
That narrowed it down to the base as far as I was concerned. Looks like the holes may be drilled too deep. Called the number, hit Option 6. Call was immediately answered and I explained my predicament. The resolution is a new base is being shipped to me today, no questions asked (other than "what is your address"  ), with the request to return the defective one in a bubble mailer Vortex will supply.
Always heard how good the CS was...can't complain one bit about my first experience.
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| Sent in my 6-24 PST to you guys last week, looks like you received it today. It was the one in the box all packaged funky. It was actually one of Shamus' (01 FFL distributor here), just needs a little cleaning under the lens. Looking forward to getting it back. Love that scope and Vortex is such a fantastic company. Not sure if you have any method of tracking it, but it would be cool to hear how its going. |
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Before I give customer care a call I'll ask here. I have an original SPARC and after a few uses the rubber-band optics cover broke. What's the fix for this? Do I go with Butler Creek covers, what sizes do I need? Do the SPARC II covers fit and how do I go about ordering them? Thanks for any assistance. ETA I have a Strikefire too and love shooting with both. |
- "The .30-06 is never a mistake." - Col. Townsend Whelen
- Load up on guns and bring your friends...
- Load up on guns and bring your friends...
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Depends what you prefer- Customer care would absolutely send you a replacement cover, but if you prefer flip caps instead- Butler Creek size 04 OBJ are the size we always hear fits the best. The SPARC II flip caps don't work so I would definitely go Butler Creek. Thanks again and please let me know if you have further questions. I would be happy to help. |
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And if you go Butler Creek 04, I'll give you two tips based on my experience.
1. If you're using the tall mount on an AR, mount them where they flip down instead up. Less likely to get in the way. Here's an old pic before my F1 was approved: 
2. Take a razor blade and cut a slice off the mounting part of the cap, even with the hinges. It'll make more sense when you have one in your hand. Here's a shortened one on the left and unaltered on the right...just shortens the whole thing up a little: 
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| Quick question for Vortex. I sent my scope in last week (spilled acetone on it an ruined a gasket or two). How long is the usual turnaround or when should I expect an email telling me what the deal is with my scope. I am in no rush, just wondering. Thanks! |
2nd loser at Cola Warrior East 2
"Be polite, be professional, but have a plan to kill everybody you meet." -Major General Mattis
"Be polite, be professional, but have a plan to kill everybody you meet." -Major General Mattis