Posted: 6/22/2012 7:29:51 AM EDT
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I recently ordered an STR lower build kit pictured here. http://palmettostatearmory.com/index.php/ar-15-05/lower-parts/build-kits/psa-str-lower-build-kit-black.html
When I received it, I noticed that the buffer was not the PSA buffer shown in the picture, but rather the one pictured here: http://palmettostatearmory.com/index.php/ar-15-05/lower-parts/individual-parts/buffered-tube-assembly-parts/complete-6-position-mil-spec-buffer-tube-assembly.html I called about this, requesting I have the PSA buffer shipped to me. I was told that I would have to return my entire STR build kit and would have to pay a 10% restocking fee. I was not pleased with this, because I am not at fault for not receiving what I ordered and I don't feel like I should have to pay a fee to get what I ordered. I asked to speak to a supervisor and was told she was in a meeting. I left my name and number to have her call me back. It's been 3 days now and I still have not gotten a call back. I know the 2 buffers are probably comparable, but my issue is more with the customer service in this matter. If they are out of PSA buffers, they should update the photo or put a notification that the parts might differ from what is shown. |
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Quoted:
I recently ordered an STR lower build kit pictured here. http://palmettostatearmory.com/index.php/ar-15-05/lower-parts/build-kits/psa-str-lower-build-kit-black.html When I received it, I noticed that the buffer was not the PSA buffer shown in the picture, but rather the one pictured here: http://palmettostatearmory.com/index.php/ar-15-05/lower-parts/individual-parts/buffered-tube-assembly-parts/complete-6-position-mil-spec-buffer-tube-assembly.html I called about this, requesting I have the PSA buffer shipped to me. I was told that I would have to return my entire STR build kit and would have to pay a 10% restocking fee. I was not pleased with this, because I am not at fault for not receiving what I ordered and I don't feel like I should have to pay a fee to get what I ordered. I asked to speak to a supervisor and was told she was in a meeting. I left my name and number to have her call me back. It's been 3 days now and I still have not gotten a call back. I know the 2 buffers are probably comparable, but my issue is more with the customer service in this matter. If they are out of PSA buffers, they should update the photo or put a notification that the parts might differ from what is shown. IM sent. Please reply back to us via IM or [email protected] |
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It is a dummy round from Magpul for locking the frictrion lock mechanism on the STR. After nearly destroying my hands with that dummy bullet (Maybe I was doing something wrong), I can now install and remove the STR stock at will (without the dummy bullet). I am very good with following directions and I kept on referring back to the enclosed installation instructions. After lots of unfriendly words regarding how Magpul's desgin was "fill in the blank", I took a quick inspection and in less than 3 seconds, I can installed and removed the stock with a (one) Q-tip. Yes, a Q-tip and about 3 seconds. BTW: the dummy bullet's tip was bended pretty good. Yg |
| Totally with you there YG. I have no idea how they intend for you to leverage the spring-loaded doohicky with a plastic bullet. I even sent Magpul an e-mail to that effect but never heard back from them. I used an Allen key I had laying around at the time as a lever, myself. |
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Totally with you there YG. I have no idea how they intend for you to leverage the spring-loaded doohicky with a plastic bullet. I even sent Magpul an e-mail to that effect but never heard back from them. I used an Allen key I had laying around at the time as a lever, myself. That was my plan of attack too. I saved the dummy for the range. BK |