Posted: 3/23/2011 1:17:10 PM EDT
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I sent in an email to customer service about 3 weeks ago explaining a problem regarding my PMags not working with my ACR. Only the PMag that came with the rifle is working. (bolt will not lock back on last round). I haven't heard anything from them. Is this common and do i need to be more patient, or do i need to send a follow up email?
Thank you for your time. |
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Quoted:
I asked about this today and was told our emails have dramatically increased over the last few months. We are planning to hire some more people in Customer Service to address this. Yup. We've been even busier during the last few months than we were during the post-Election frenzy. We apologize for any delays, and if you have a critical issue you'll be able to reach us faster by calling in direct M-F 9-5 Mountain. |
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Quoted:
I sent in an email to customer service about 3 weeks ago explaining a problem regarding my PMags not working with my ACR. Only the PMag that came with the rifle is working. (bolt will not lock back on last round). I haven't heard anything from them. Is this common and do i need to be more patient, or do i need to send a follow up email? Thank you for your time. Been 3 weeks for me as well, got the automated response and nothing since. Thankfully my issue isn't mission critical. |